No actual returns or exchanges (read closely)
I purchased a 1.5mm diamond earring from them and wanted to switch to a 2mm instead. I emailed them twice and never got a response. Eventually I realized that they have everything on their website constantly marked as "on sale" so that nothing ever qualifies for return or exchange according to the store's policy. So instead of just being straight forward that they don't accept returns or exchanges ever...they pretend to have a return/exchange policy and pretend to care about customer satisfaction








