Booking.com Reviews 

Træls firma, jeg kan ikke komme i kontakt med dem angående en ændring af en reservation jeg gerne vil have ændrer grundet sygdom , jeg mister hele beløbet af samme grund, tak for ingen ting

I'd booked a villa in Portugal for next June. Unfortunately, on the dates booked, a family member wouldn't be able to come as something had cropped up for those dates.

We'd booked this as a family holiday as we'd not all been away together before. My sons, their partners & my grandchildren. I'd just recently lost my dad & my mum has advanced dementia & is ill, so we all agreed that life is too short to not to get away together & try to heal from the pain we're going through.

As stated, the dates we'd booked weren't going to be suitable, so we decided to change the date to the week after.

I've been ill with a serious infection for ten weeks, so my son called numerous times & spoke to different advisors to facilitate this over the course of a few days. He finally got it sorted out for the week later we wanted & we thought that was the end of it until it came to the payment of the remaining balance next April. I'd already paid a deposit of almost £2000. If only they had sorted it out as promised.

As I've been really ill, I'd not been checking my emails. I did finally open them on 30th July around 2am. I was left shocked by what I read & burst into tears.

Booking.com had cancelled our holiday. The reason given was that we'd not paid the deposit for our holiday. What??! I'd already paid £2000. So were we expected to pay the holiday in full? My son went over & over with the last advisor & wasn't told about them wanting what is essentially full payment for a holiday. He was advised that everything was fine & not to worry.

When I'd read the email, I sent them messages as I didn't know what to do. They never responded to a single message. I called later that day & waited for 20 minutes to connect to someone. I explained the situation & that I was so upset & everything that we, as a family, have been trying to deal with. She kept putting me on hold & ended up telling me that she'd look into it & email me. Par for the course with this company, I didn't receive anything.

I have now emailed the CEO Glenn Fogel regarding this & to get answers. As of yet, he's not responded or even acknowledged my email. If the CEO of a company doesn't care about his customers, then it stands to reason that his employees wouldn't care either.

I've used this company a few times & not really had an issue before. Until now. Booking.com have devastated my family & don't seem interested in their customers. Every time I think about this I feel sick & tearful. I'm still battling an illness & dealing with the other issues I'm facing, it's left my mood low. Why don't they care????

I don't know where to turn for answers. I can't understand why they cancelled when I'd already paid the deposit. Why are the staff not empathetic to customers? They say the right things on the phone but afterwards totally ignore you. I actually feel like I've been scammed.

Anyone thinking of booking with this company make sure you don't need to change anything on your booking as they'll probably do the same & keep your deposit for no reason.

This company has shattered my belief in decent human beings, as they are certainly not that. To leave a customer in such distress without any answers is a pretty despicable thing to do.

Book with this company at your peril. They just don't care!!!!

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We had sent an email to the booking.com during our stay explaining all the disapointments, however we havent heard back from them until now.

Worst Customer Service ever. I booked stay in Jakarta with my family. When arrived at location the onwer of property did not respond. I contacted Booking.com customer service and they kept me waiting for 2 hrs and did nothing. The property listing on booking.com are fake and fraudulent.

Brug aldrig booking.com
Brug aldrig booking.com. De har lige opkrævet en extra fee på vores boarding pass på 144€ i Catania lufthavn, kunne kun betales med Visa, selvom vi var der 2 timer før afgang, flyet var forøvrigt 1 time forsinket, så vi ikke kunne nå vores fly hjem i Milano.

Når det fungerer, er det godt, men når det ikke fungererer, kan man ikke kontakte dem for hjælp. Mistænker booking.com for ikke at ville have, at deres kunder får niveau 3 i Genius

@bookingcom agreed in writing that I deserve a full refund for my booking, but after the property refused, they closed my case and offered only a fraction in travel Credit. Disappointing customer service for a Genius member. #BookingCom #CustomerService #Travel

Er blevet opkrævet for rengøring 2 gange og har prøvet at kontakte kundeservice uden at de kan hjælpe. Umulige at kommunikere med. Utrolig dårlig service.

zunehmend unseriös: nach einer Buchung bei booking.com wurde ich per Whatsapp angeschrieben, dass eine weitere Kreditkartenzahlung fällig sei. Nach Kontaktaufnahme mit dem Hotel stellte sich heraus, dass diese Anfrage nicht mit dem Hotel zu tun hatte. Aufgrund der Tatsache, dass mein Name als auch die Buchungsdaten übereinstimmten, liegt dir Vermutung nahe, dass es bei Booking.com ein Datenleck gab.

ich gehe inzwischen vermehrt dazu über, bei Hotels dirket oder bei anderen Plattformen zu buchen

Tenía reserva en toronto centro, la estanca anula la pernocta. (No se la razon). Les pido nuevo alojamiento y me sugieren a una distancia de 20km, con peor calificación y peores características. Y que si tengo un amor gasto verán si me lo abonan en el monrdero.
Eso sin decir que es muy difícil contactar y te marean. T solo mencionar que era genius top.
Compraba todos mis viajes, avion, coches y hoteles.
QUE NO TENGAS UN PROBLEMA
No resuelven nada.

Det beskrevne hotel værelse passede slet ikke med virkeligheden , ingen parkering , ingen climate , sindssygt støj fra 0600 til 1800 bore hammere hvor håndværkerne gik med høreværn , 30;graders varme så man kan vælge dø af varme eller støj , der burde ha været høreværn el isbad med i aftalen

Umiddelbart har vi kun haft gode oplevelser. Har både booket fly og hotel igennem dem flere gange uden problemer. Mit største kritikpunkt er nok at i de reviews man laver, poster de kun de positive ting man har haft at sige om et overnatningssted, så ens kritik står ufuldstændig.

If I could give no stars I would
So made a booming last week non refundable that was fine on the site it said breakfast. -€29 that can be paid at the hotel - great I thought as I was on a budget. Messaged the hotel to say add that on for me - she said no such a deal I forwarded her the information from booking.com- that is incorrect she said. Did live chat with booking.com they confirmed the price was indeed the €29 it was one adult and one child- in case I forgot to mention. Rang booking.comment said they would email the hotel. Lo and behold arrived at the hotel- they had no idea and no contact from booking .com they said it was £25 per person per morning- they were so rude. I showed all the messages form booking.com and got nowhere. I spend over an hour in the phone with booking.com who came back saying the child would be half the £25 - like what ????? Such incompetence horrific to deal with and all Lies on the site

We booked flights to Jersey with a flight time of 11.25. Arrived at airport 10.15 only to find time had changed to 7.35am. Had to return home and rebook direct with airline for following day. Extra expense and a days holiday lost, plus worries of about return flights being cancelled. Now trying to get refund.

Ich habe eine "Attraktion" auf dem System von BOOKING.com gebucht und bestätigt bekommen.
Deshalb ist BOOKING.com auch für Reklamationen zuständig.

Was ist passiert?
Die von Booking.com für die Abwicklung der "Attraktion" beauftragte Firma versendet falsche Codes mit den Tickets, die am Schloss in Apeldoorn nicht gelesen werden konnten.

Statt der Reklamation nachzugehen, verhindert Booking.com mit allen Mitteln die Entgegennahme der Reklamation: Alle Versuche mit BOOKING.com diesbezüglich in Kontakt zu treten sind gescheitert - falsche Links zu einer angeblich zuständigen Stelle werden stattdessen versendet.
Mit diesen unglaublichen Tricks versucht sich Booking.com ihrer Verantwortung zu entziehen und lässt langjährige Kunden einfach im Stich.
Sie müssten eigentlich froh und dankbar sein, daß die von Booking.com beauftragte Firma mit falschen Codes arbeitet und im Namen und Auftrag von BOOKING.com unseriös arbeitet.

Brug aldrig booking.com. De har lige afbestilt vores booking og nu står vi tilbage med flybilletter vi ikke kan bruge og derudover kan man ikke kontakte dem. Havde jeg kunnet give minus 5 stjerner var det gjort.

As a host Booking.com are a nightmare to deal with and offer the worst customer service. They have actually just hung up on me and we will now only do business with Airbnb who are far more professional.

Ich habe kein Zugriff mehr auf mein respektive meine Daten. Meine Arbeits-e-mail / Handy Nummer hat sich geändert. Aufgrund dessen verweigert mir booking, trotz mehrfachen Nachweis, dass es sich um mein Account handelt, den Zugriff auf mein Konto.
Dort sind meine persönlichen Daten und Zahlungsmittel hinterlegt.
Die Kommunikation mit Booking.com läuft jetzt schon seit Monaten und ich habe das Gefühl, dass dort das Problem immer noch nicht verstanden worden ist. Ich habe ein Verfahren bei der landesdatenschutzbehörde eingeleitet, nur das hilft mir in der jetzigen Situation auch nicht weiter Also überlegt es euch gut

I have a booking with them which is non refundable. However I have asked for a full refund as there is no garden and I have 2 dogs I must off accidently booked by mistake and I have given them 5 months notice to relet the place. After several attempts to ask them for refund and being declined I asked for a compromise but they are just ignoring my emails and I’m stuck with a holiday I don’t want due to my dogs needing a garden and £1632 out of pocket !

I needed to ask for a refund and got so frustrated with how long they took to respond to e mails, having to call a complaints line and only being able to speak to a robot. ..eventually however, i was able to speak to a human being who promptly resolved the issue so perseverance paid!