Today Inzamam from the Bokun support Team helped me perfectly to solve my problem, support case 00383063. He could handle all steps guiding me through 2 platforms fluently and finally we solved the pr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The system is quite rigid and admin tasks are set up in a way you have double handle things a lot, which wastes time and energy. This review is solely down to the fact that there is no straight... Toon meer
Working with Aryan at Bokun was an absolute pleasure .He went above and beyond to help me get everything set up .Aryan is highly professional ,quick to respond ,and possesses deep technical expertise... Toon meer
Bedrijf heeft geantwoord
I just started using Bokun. Tried many other services before and since I have "outside the box needs" none of them could solve my problems. Bokun takes time to set up and optimize, but that's the thin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bókun powers the world’s experiences - helping operators and resellers to manage the ‘how’ behind their ‘wow.’ Book, manage, and grow in one place, so you can deliver unforgettable moments while Bókun handles the details. Connect instantly to thousands of OTAs, resellers, and suppliers, automate admin, and put bookings on autopilot. No drama, just results. One solution, global reach. Built in Iceland, trusted worldwide, part of Tripadvisor.
Contactgegevens
4,1
Goed
314 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Remarkable services ever
The professional services and incredible products the system give we supplier to be sold to millions of customers worldwide.
28 maart 2025
Review zonder uitnodiging
Good service and best experience
24 juli 2024
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Very good 👍 response in tour packages excellent providers
I am using Bókun services since 10 years I have complete satisfaction with Bókun 😊 Thanks
Regards
Diwakar Tours
Shrawan Kumar Tiwari
28 maart 2025
Review zonder uitnodiging
Excellent Platform
It’s a great platform for promoting your products and activities related with business.
28 maart 2025
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Tourists appreciate my job
28 maart 2025
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Business exposure
The way they give us a landing from our side as small tour operators. They are somehow affordable and giving the required exposure of our business.
7 januari 2025
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Bad experience
I used Bokun to manage my bookings, but I encountered serious issues, especially with OTA platform synchronization. The biggest problem was with Viator – time slots appeared as unavailable when they were actually free, leading to lost potential bookings.
When I tried to resolve the issue with customer support, I faced an extremely slow and ineffective team. Responses took a long time, and the solutions provided were generic and unhelpful. For software that charges a monthly fee plus a percentage per booking, I expected much better service and a more reliable system.
If reliable synchronization with OTA platforms is crucial for your business, I recommend considering other alternatives.
8 maart 2025
Review zonder uitnodiging
Antwoord van Bókun, a Tripadvisor company
Hi Željko, Thank you for your feedback, and we’re sorry to hear about your experience with connecting your products. While we can see that you have already secured bookings through OTAs, we understand the frustration regarding some products’ availability on Viator not being as smooth as expected.
Our team has been in ongoing communication with you, requesting essential details to identify the root cause of the issue. We have also offered a meeting to expedite the resolution and ensure that availability discrepancies are fully addressed. Please rest assured that there is no connectivity issue we cannot resolve, and we appreciate your collaboration as we work together with our advanced support team to find a solution.
Bókun is a sector-leading platform known for its stability and extremely low API error rates. While occasional errors may occur, we continuously work to resolve them by identifying their root causes, which is essential for long-term improvements.
The team is looking forward to supporting you.
Many thanks,
Bókun Support Team
Bad OTAs' conexion
Every 2-3 months, Bokun has big conectivity issues with sales channels. Do not recommend to use it.
7 maart 2025
Review zonder uitnodiging
Antwoord van Bókun, a Tripadvisor company
Hi Fabio, thanks for your feedback and we are sorry to know you had recurrent issues with connectivity.
We can see you are already speaking with our advanced team and rest assured everything will be addressed and resolved. Bókun is a sector-leading platform known for its stability and extremely low API error rates with our engineers always working to improve the platform.
Thanks for your cooperation.
Bókun Support Team
Our experience with the firm was quite…
Our experience with the firm was quite difficult. Wrong information and lack of help. Long chat came to nothing. A lot of time wasted. Terrible experience.
In reply to Fabio: The experience happened last night with your agent Ashpak. In the end, I asked to have a complaint filed and he simply terminated the chat. So it was not very nice. He later emailed at 22:42 last night. There is a chat transcript. Perhaps you can start from that that. I have just managed to remedy the problem by myself today. I appreciate your quick response and offer to help and so change my rating for this.
Update: My online chat is blocked by their agents in India where Bokun online chat support is based I suppose. I have been waiting for over an hour this afternoon, 9 Feb and also emailed their support. I am wondering whether it is to do with this review. This is very disappointing considering Bokun is essentially a service company.
7 februari 2025
Review zonder uitnodiging
Antwoord van Bókun, a Tripadvisor company
Hi Helena, Thank you for your feedback and further explanation. We're sorry to hear that you've had a difficult experience. We are currently review the conversations you had with the team and make sure to improve where there has been any miscommunication or wrong expectations.
We'd love the opportunity to assist you and find over a call perhaps and my advance support team will be in touch very soon. We’d like to clarify and reassure that we do not block customers. However, the chat may be unavailable if all agents are engaged or during our closing hours (11:30 PM – 7:00 AM UK time). During these times, you can fill out a contact form, and our team will address your query via email.
Our goal is to provide the best service possible, and we’re committed to addressing any concerns effectively.
You will find our email and we are looking forward to talking to you.
Fabio - Bókun Customer Support
Agent was very proactive and quick…
Agent was very proactive and quickly reolved the issue. Easy and smooth...thanks
7 februari 2025
Review zonder uitnodiging
Excellent
we have all the information that we need and you can also contact an agent for more help, that's awesome
4 februari 2025
Review zonder uitnodiging
Professional and always ready to help…
Professional and always ready to help and support when ever we need it. Best choice we ever made. Wholeheartedly recommended.
RACHEL ASPOGARD
@Adding:tours team
4 februari 2025
Review zonder uitnodiging
It was a great experience with Bokun and Veronica
It was a great experience especially the assistant Veronica she was very helpful and kind she help me in all my requests and she give me also some advice.
22 januari 2025
Review zonder uitnodiging
Amazing chat agent
The agent at Bokun was amazing on the chat system. Her used everyday words and when I didn't know how to do something, he suggested another way which I was familiar with.
I felt relaxed and confident by the end off the chat and able to rectify the mistakes that I had made.
I felt valued, not stupid!
3 februari 2025
Review zonder uitnodiging
Great management system
2 februari 2025
Review zonder uitnodiging
You have the best costumer service
You have the best costumer service, every of you team members are great.
2 februari 2025
Review zonder uitnodiging
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