Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Toon meer
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With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Toon meer
Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı parampa... Toon meer
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
An online grocery store where you can find all your favourite authentic products!
Contactgegevens
London, Verenigd Koninkrijk
- +447853910492
- Help@bonvila.com
- bonvila.com
4,7
Uitstekend
526 reviews
Vraagt klanten om een review
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Inanilmaz lezzetli ev yapimi sucuk
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygun geldi bilemedim 😇✨… 7 yildir bircok urunu sizden zaten aliyoruz, gurbet enterasan , cocuklugumuzu hatirlatan urunleri bulabilmek cok keyifli , bugun zaman ayirip tesekkur etmek istedim🙏🙏
6 juni 2026
Exemplary Customer Service
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff.
Happy to shop at Bonvila since the beginning of their business.
27 mei 2026
Best Yufka in London
“Bonvila Premium Yufka" is by far the best in London. I highly recommend it!
29 april 2026
Products and service always good and…
Products and service always good and fast delivery.
29 april 2026
The delivery is great
The delivery is great, they take care of the jars and the products which might leak carefully. I is 4 star just because, I think the prices are higher than the other online markets.
27 februari 2026
Great range of products
Great range of products that are reasonably priced. Efficient delivery service.
30 maart 2026
Bonvila is the best
I received my products without any problem. They informed me that one of the products was out of stock while they were preparing my order. And they put a gift in the box. Very considerate.
28 februari 2026
Great service ( great products and on…
Great service ( great products and on time delivery)
2 maart 2026
A great company with stellar customer…
A great company with stellar customer service. Their product is fresh, especially love the lahmacun - so delicious.
26 februari 2026
Disappointed
Half of the products came in a very bad state. Manti pieces got stuck together and formed a ball. When put in the water, most of them didn’t separate and some just broke to let the fillings out. The box that contained the apple cookies was broken in transit and plastic pieces went inside the cookies and some of them were not edible. This is overall very disappointing, given the prices of these products. No issues with the taste but things get spoilt on the way.
Edit for the response: Thank you for your time in responding to this. This feedback is not to seek refund or compensation for the past order but it is to say that I will not potentially order again in the future if the issue persists. It is an offer for you to improve the service provided. The box for my delivery was intact but the products inside were damaged, meaning that the product packaging might not be ideal. I order frozen cooked food for my dog regularly for the past two years and they arrive frozen and intact. I hope it is something you can look into so instead of a refund, the food we look forward to can arrive in good condition, even at an address outside of London. Thanks
3 februari 2026
Antwoord van Bonvila
Dear Ayşe;
Every feedback we receive helps us improve. We sincerely wish we could deliver the products to each family member individually. However, we can only reach family members outside of London in the most convenient way. Sometimes problems can occur with deliveries. We sincerely apologize for the carrier issue you experienced.
First of all, we would like to state that shipping damage is covered by our company's warranty.
From your comment, we understand that the shipping company delivered the products to you damaged. If you had contacted our customer service via email/WhatsApp with photos of the damaged products, a refund would have been issued. However, when we checked the system, it appears that you did not make such a request. We would like to remind you that we are always there for our customers and offer all kinds of support and service.
Warm Regards.
All products were very well packed and…
All products were very well packed and I must say the sucuk had the flavour of home (fresh and same as my family used to make ). The yufka was fresh .
29 januari 2026
Great selection of products
Great selection of products, packed carefully. The customer service is exceptional. However it is not clear which days are available for delivery.
5 januari 2026
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