Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Toon meer
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Lees wat reviewers zeggen
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Toon meer
Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı parampa... Toon meer
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
An online grocery store where you can find all your favourite authentic products!
Contactgegevens
London, Verenigd Koninkrijk
- +447853910492
- Help@bonvila.com
- bonvila.com
4,7
Uitstekend
526 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Bonvila
Dear Paul;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Antwoord van Bonvila
Dear Şenay;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Always on time
Always on time, great variety& taste. Thank you for the discounts, With the recent discounts it’s much more reasonable.
26 maart 2024
Antwoord van Bonvila
Dear Hatice;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
I really love finding my favourite…
I really love finding my favourite products at Bonvila. I cannot find those things anywhere else around me.
Additionally, I am happy with their customer experience approach.
I highly recommend Bonvila if you would like to buy good local and oriental products.
2 april 2024
Antwoord van Bonvila
Dear Sinem;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
the products are very fresh and the…
the products are very fresh and the delivery is always on time
23 februari 2024
Antwoord van Bonvila
Dear Nuran;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Appreciated the quality of food and…
Appreciated the quality of food and service as usual. Also thank you for the discount code.
3 maart 2024
Perfect products
31 januari 2024
Great products great service 👌🏻 always…
Great products great service 👌🏻 always delivered on time.
28 januari 2024
efficiency.
26 januari 2024
Bonvila is the online grocery shop that…
Bonvila is the online grocery shop that has the best customer service ever! They always provide fresh, delicious food with a very quick shipment. Discounts and offers are worth to be aware of! I have been a regular customer for 5 years now. Highly recommended!!!
9 januari 2024
I appreciate it if you let me know the…
I appreciate it if you let me know the delivery windows like Monday the 15th hours bt 12:00-15:00 or 15:00-18:00 etc. Thank you
1 januari 2024
Antwoord van Bonvila
Dear Gülşen,
Thank you very much for your feedback. We really appreciate it.
For all our customers, order delivery details, including the date and time, are sent to the email address provided—either directly by DHL if it’s a DHL shipment, or from us if it’s a London delivery. If no email address is provided, we send the details via SMS to the mobile number on file. Sometimes, our emails may end up in your spam folder, or, if customers have opted to block emails from external sources, our updates may not reach you. However, under normal circumstances, our customers are always kept informed.
Warm regards,
Problem with the packaging!
Plastic bags that were used to put filo pastries in weren’t sealed very well. There were openings at the seal which caused the filo pastry to dry out close to the openings.
The outer box was soaked in water. As if they left the boxes out under pouring rain. That kind of damage can’t be during delivery. That is to blame the courier, DHL.
3 januari 2024
Antwoord van Bonvila
Hello the packaging of the Yufka is all on us, I will investigate this as it should be sealed properly. Please get in touch by Whatsapp or email so we can rectify this. Also DHL are never supposed to leave anything outside unless the customer authorises it, again please get in touch if you want so we can sort this out.
Great customer service !
27 november 2023
Very pleased with our purchase
Very pleased with our purchase. We ran into a slight problem with our delivery but the staff was extremely helpful to get it sorted. Good quality products. Will definitely buy again.
28 augustus 2023
Good quality of products
Good quality of products, good delivery service and excellent customer service
29 november 2023
Trustworthy seller
Trustworthy seller, great products, meticulous packaging and the most important of all responsive vendor.
8 november 2023
On time fresh products as usual
12 november 2023
Many good brand/popular products on the…
Many good brand/popular products on the website are sold out, so I had to choose other brands/products instead, which I’m not very happy with.
11 oktober 2023
Antwoord van Bonvila
Hello thank you for your feedback, we have moved to new premises since this comment. Although we can not guarantee all the products will always be available we can tell you that it is a lot better. We will keep pushing for better services.
What I bought was on their website but…
What I bought was on their website but after a day they emailed and cancelled my order.
11 oktober 2023
Antwoord van Bonvila
Hello, Pereja Cologne Lemon is a very popular Item and I also wish it was not out of stock but I can not find it anywhere in the UK at the moment which is the reason why I refunded your order. Have a nice day
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