Booking Health™ Reviews 

Booking Health were fantastic from beginning to end. They made a very different situation so easy. The treatment, travel & hotels was organised from the amazing Monika & Julia. Our interpreter Aksana was so lovely and put me easy, always there to answer my questions. Last but by no least, was our driver Sami. Always there on time & super friendly.
I'm keeping my fingers crossed on the treatment carried out by the amazing Prof. Frank Gansauge.

I was diagnosed with thyroid cancer. I really wanted a second opinion in Germany. So I reached out to Booking Health. They referred me to University Hospital Erlangen. The surgery went well. I’m so thankful for that. The medical team explained things in a way that made sense. The company took care of everything for me. But there was one issue. My admission was delayed by a day because of a bed shortage. I only found out about that after arriving at the hospital. I ended up waiting for hours in the hallway and had to stay an extra night at the hotel. The team resolved the issue. Despite that, I want to say that the treatment was successful. You, guys, helped me access the care I needed. I just hope you improve your communication with hospitals, so other patients don’t go through the same last-minute confusion. But, in any case, thanks!

I was diagnosed with stage II cervical cancer. After digging through a ton of information, I learned about robotic surgery for gynaecological cancers in Germany. That’s how I ended up reaching out to Booking Health. They helped me arrange treatment at University Hospital Rechts der Isar in Munich. And wow, did that make a difference. The surgery itself went well. Recovery? Way easier than I expected. I still can’t believe how quickly I was able to get back on my feet. I also had radiotherapy afterwards. Doctors, nurses… everyone took the time to calm my fears. I’m home now. I’m doing well. I don’t know how I would’ve managed this whole journey without this company. Thanks so much.

I had early-stage breast cancer. A friend told me about Booking Health, so I figured… why not try? That recommendation changed everything. They helped me arrange breast-conserving surgery at University Hospital Tübingen. The whole medical team there was just wonderful. The coordinator was also great. I’ll be honest though. The first consultation day was rough. I waited for more than two hours. By then, my nerves were already sky-high. The coordinator kept checking on me. I really appreciated that… but still. Not my favorite moment. I’m recovering now. Even with that one frustrating wait, I’m thankful for the treatment and support I received. Thank you so so much, guys.

I/we cannot think of anything regarding the help we had received that might serve as constructive criticism.
The service we received from both Monica & Julia was professional and thorough. They were available for calls from us and were very responsive to our requests/needs and acted with a very much appreciated sense of urgency.
All of our queries and requests were handled quickly and played a large part in ensuring my son’s cancer diagnosis was addressed and treated quickly and effectively.
I/we would not hesitate to recommend Booking Health to anyone.
John Bueckert

I have just read a review which is the exact same process we are going through.

We had a family member sign up for treatment, but one week prior to travel became ill, was hospitalised for two weeks, and then moved to a hospice for a further two weeks. Therefore, we received a written letter from NHS Scotland to advise that due to ill health was unable to travel, and would likely ever be in a position to travel from Scotland to Frankfurt in Germany. All this happened in August 2025.

We are still in January 2026 trying to get our money back, nearly 30k in euros. We can receive a refund, but BH want to retain 30% of that which amounts to 7.5k of which they believe is due to their terms and conditions. We have provided evidence to the contrary that does not support BH retaining that amount as we have proven that does not contravene their T&C's.

We are trying to speak with their quality management who is evasive on emails, doesn't return calls, etc. to provide us with a virtual meeting with their "legal team" to explain line by line how they specifically feel our case has contravened their terms and conditions.

This is all meanwhile we deal with the family member who has had a horrific time with stage 4 bowel cancel, who is bedridden and undoubtedly on his last phase on his Journey.

I would avoid these charlatans at all costs.

******Update******

We have now just received our money back, albeit only 80% after their "goodwill gesture", again without ever getting a chance to go over their terms and conditions. They have you over a barrel and hold the cards and sadly due to our family member dying of stage 4 bowel cancer and in his last weeks, we decided just to accept and just draw a line under the matter.

The fact that they retained 20% is infuriating and an overall feeling of being scammed and playing on people's heart strings.

Again, avoid these guys like the plague or do your due diligence before signing up.

I reached out to booking health last month, in the hope they could help my Mum with a treatment plan. Tanja my case manager has been great from the very start. She was so good at explaining the process and was always on hand to answer any questions I had via WhatsApp. My travel manager Nour has also been such a great help with organising the logistics part of the programme. Both Tanja and Nour have been so helpful and friendly. They reply fast to messages and have genuinely made this whole process so much easier. I can’t comment on the treatment side of things yet as we are not booked in until the end of January. However, I am so grateful for their help during a stressful time for me and my family.

At the Start it was hard ,but the Professor and the medical Team efforts was stunning also Nassim did all what asked for in professionel and fast way. Thanks for everyone

I travelled to Germany for bladder cancer treatment. I was tired of the delays at home and wanted to move forward without losing more time. I chose Booking Health to help me. They referred me to Asklepios Barmbek in Hamburg. I really liked the medical team there. I was also very satisfied with the procedure. There was one stressful moment, though. My return flight was cancelled at the last minute. It took a while to get support from the company to sort out the rebooking. I know flight cancellations aren’t their fault. But I was kind of hoping for quicker assistance, especially after a difficult medical trip. But in the end, I want to thank the company for their help. If you need to travel abroad for medical reasons, just choose these guys. They know what they’re doing.

I was diagnosed with endometrial cancer earlier this year and felt overwhelmed. I wanted a second opinion and a less invasive treatment option, so I started looking for medical care abroad. A friend recommended Booking Health, and I’m so glad they did. They arranged everything for me at University Hospital Ulm, one of Germany’s best hospitals for gynaecologic oncology. I had a robotic-assisted hysterectomy, followed by adjuvant therapy. The procedure was precise, recovery was quick, and I was walking the next day. The coordinator helped with my visa, transfers, hotel booking, and medical paperwork, and a translator was available during every hospital visit. I felt truly cared for at every stage. Now, I’m healthy, back home, and incredibly thankful. This medical trip to Germany was a turning point in my life, and I recommend Booking Health without hesitation.

Получила прекрасный опыт от работы с компанией Booking Health. Координатор был на постоянной связи и помогал решать все возникнувшие во время путешествия вопросы. Переводчик встретил сразу на месте и на протяжении всего лечения был рядом и помогал прохождению лечения. Очень довольна сотрудничеством с компанией!

Avoid at all the cost.

I had a great experience with booking health. From the consultation with Denis, my driver Adis, The translator Claudia and the trip planner Nour were all helpful. I ended up going with the dendritic cell therapy which was a great recommendation by booking Health. The whole process was seamless and made me feel confident that I was getting the best treatment possible. The support doesn't finish just there, they provide ongoing suggestions on what to do as the health situation changes and more information comes to light.

Very happy with Booking health! They were very reactive to get a specialist and I got what I needed very fast. Special thanks to Maria and Julia for their kindness and professionalism

I travelled from Australia to Germany for surgery to remove my brain tumour. Previous surgery left me with disabilities and some of the tumour remained, I was very nervous.

Monica, Nour and Elvis put my mind at ease with their professionalism and care. The surgeon and all the nurses and hospital staff were incredibly kind and understanding and the majority of them spoke English. My entire experience was good and I really appreciate the booking health team.

From the very first call from Arunas I knew this was the right move to get my diagnostics done through Booking health. I had gone to a previous company who only wanted MRIs never did they ask for more imaging, but Booking Health wanted to get to the bottom of the complaint I was having. They got the right surgeon for me who was Professor Dr Lumenta with an impeccable reputation I knew I was going to be in the right hands.
Julia was my travel manager and I couldn't thank her enough for her work, especially when there was a glitch with the paperwork at the hospital, she managed to get it sorted even after hours. Glad to report my surgery was done on the 31.7.25 and so far I'm recovering well.

All appointments were as promised. Professor Vogl and Professor Gansauge were brilliant. Nour and Tanja were great communicators and responders. Thank you both.

I traveled to Germany for bladder cancer treatment to prevent recurring delays at home. Booking Health helped me gain access to BCG therapy following surgery, and they coordinated everything at Asklepios Barmbek in Hamburg. The medical team was professional and experienced, and I was satisfied with the TURBT treatment. The translator was quite helpful and attended all of my appointments. The procedure was generally well-organized. However, my return flight was cancelled at the last minute, and it took some time for Booking Health to assist me in rebooking. I appreciate that airline cancellations are not their duty, but given the circumstances, I was hoping for more immediate assistance. It added stress to an already challenging trip. In the end, I'm grateful for the care and support I received. Simply be prepared for unanticipated snags while traveling for medical reasons.

My 14-year-old son was diagnosed with osteosarcoma, and we began looking for advanced orthopedic oncology treatment abroad. Booking Health helped us connect with HELIOS Clinic Krefeld, where they offer limb-sparing surgery and chemotherapy for bone cancer. The doctors were outstanding – confident, experienced, and very respectful. The coordinator and translator supported us the entire time, helping us understand every stage of the process and making sure we were never alone. The only issue we had was with the first accommodation – it was too far from the hospital and not comfortable for long stays. The team responded quickly and moved us to a better place, but those first few days were a bit stressful. Now, my son is recovering well and slowly returning to normal activities. We are thankful for the care he received and the chance to save his leg. Booking Health gave us access to a level of care we couldn’t have found at home, and for that, we are deeply grateful.