Booknfly Reviews 

I booked four tickets to Kuala Lumpur through Booknfly and was completely misled. The advertised price was £2,128 in total, which I paid in full via their payment link. Only after payment did the agent suddenly demand an additional £3,500 for “tax and fees,” threatening that my original payment would become non-refundable if I refused.

I never received the tickets I paid for — only an email itinerary with no valid booking. When I declined to pay more, they bombarded me with repeated calls, voicemails, and emails pressuring me to hand over more money.

This is a classic bait-and-switch scam. After researching, I found many other victims describing the exact same experience with this company. Avoid at all costs — they take your money, then try to extort more while withholding the product you paid for.

I just spoke to a customer service advisor and he was extremely rude on the phone. Do not book with this company.

Do not even deserve 1 star!!!

We had a highly unsatisfactory experience with this travel agency.

When searching their website, the total cost for flights from Manchester to Perth for three passengers was displayed as £2,802. After expressing interest, we were contacted by an agent named Victor, who confirmed the flights, baggage allowance, and advised that the final price would be £2,790. On that basis, we proceeded with the payment in good faith.

However, we were subsequently informed by email that in order to receive the tickets, an additional payment of £3,500 would be required by 5pm the following day. This practice is wholly unacceptable and gives the impression of serious misrepresentation.

For improvement, the agency should ensure complete transparency in pricing before taking payment and avoid placing customers under pressure with unexpected additional charges. Honest and accurate communication is essential to maintain customer trust.

Regrettably, based on this experience, I cannot recommend this company.

⚠️ Scam Company – Stay Away!

I booked flights with Booknfly after being told over the phone that the payment of £1,900 was the full price for my tickets. After I paid, they contacted me again demanding an additional £3,500, claiming I had only paid the “base fare.” This was never explained at the time of booking.

They have now sent me an email saying if I don’t pay the extra money by a deadline, my £1,900 deposit will be non-refundable. This is exactly the same scam that many other reviewers have reported.

No genuine travel company operates like this — airlines and reputable agents do not demand hidden fees after you’ve already paid the agreed amount. This is a deliberate fraudulent practice to take people’s money.

I have reported this to my bank and to Action Fraud. Please do not trust this company they are running a scam and preying on customers.

I had the most **disgusting** experience with this company. I found a flight to Miami for £330 on their website and booked it. I got an email confirming my reservation, so I called them to double-check that £330 was the final price. The guy I spoke to, Michael, said yes, and I agreed to pay based on that.

Then, out of nowhere, I get another email saying I need to pay an extra £450 to complete the booking. This is beyond frustrating, especially since Michael confirmed the price at £330.

I asked for a Data Subject Access request to figure out what went wrong, and they flat-out refused. They then offered to cancel the booking for £120, which I agreed to just so I wouldn’t lose all my money.

I’m still waiting for confirmation on the cancellation, and I’ve had to raise it with my bank. Honestly, avoid this company at all costs—they’re dishonest and completely unprofessional.

I booked what was advertised as a return ticket for £547.91. The email showed both outbound and return flights listed. After taking my payment, BooknFly phoned me back to say the outbound wasn’t confirmed and demanded another £300–£400 in “waiting list/baggage/confirmation fees” to secure it.

They told me my booking would “auto-cancel after 6pm, non-refundable” unless I paid more. When I asked a simple question – “What did I pay £547.91 for?” – the agent (Brian) dodged it repeatedly.

I refused to pay extra, mentioned that I would escalate through my bank, and suddenly the next day I received a full refund. That says it all.

⚠️ This is a bait-and-switch operation. They lure you in with cheap fares, then pile on hidden charges and pressure tactics. If I hadn’t pushed back, I would have been forced to pay close to £1,000 – while booking direct with the airline was actually cheaper.

Save yourself the stress and book direct with the airline or a reputable ATOL/ABTA agent.

Call your bank and dispute it to get your money back guys :)

I paid for my ticket for London to Delhi
Paid the amount requested and then nothing
Called numerous times and I , put in a dispute with my credit card company
It’s so strange, they all have English names but very little English spoken
Again rung the next day as e ticket hasn’t arrived and apparently Danny is going to ring me
Avoid this company at any cost
They look cheap but not worth the hassle
I don’t know how they get away with this

These have to be the worst company I have ever had misfortune to book with!
Paid for 2 flights for over £2000 which was taken straight away from my bank.
E mail back saying they need to check the flights are avaliable.
Only to be rung back by a man called 'jacob' telling me i had to pay £1000 for extras i said I would just cancel to be told they wanted me to pay £750 cancellation fee even though they couldn't deliver what I had paid for.
I was offered another flight which was unsuitable and more expensive and as I didn't want to pay another penny to this company I refused, I wanted what they had advertised.
After alot of wrangling stressful phone calls to the bank and this company i was threated with their legal team and was told as a 'gesture of good will' they would only charge me £250 to cancel!
As i didn't want to lose all my money i very reluctantly accepted this, only then to be told they had tried to pay it back but my bank refused to accept it which is laughable, I have not received one penny back from this company to this day
Numerous e mails and phone calls to no avail.
Saved all year long to go and see me daughter in Australia and all my money just stolen.
To say I'm upset is an understatement, I felt bullied and harassed.
I can't actually believe this company is allowed to carry on trading.
Reported to action fraud online and hopefully they will report to the police.
Please please avoid at all costs.

What a rip off company took my money then phoned a few hrs later to say the second leg of the journey was fully booked but for an extra 200 odd pound they could get me on the flight, pure scum stay well clear ohh then tried to charge to cancel the flights luckily I paid with a credit card full refund on its way

SCAM!!!!
If I could leave no stars I would.

Took money for 4 flights to America, then called to say the price was excluding tax & other charges. I then had to either pay an extra £580 or pay a cancellation fee of £150pp even though they hadn’t provided me with the flight at the price they were advertising. When I paid the difference they then changed the flight times, stops & times.

It’s a SCAM company & would advise to avoid at all costs!!!

Good and Quality service

Don’t book through them. They are thieves. First they get the ticket money then within 5 minutes they say prices are gone up and I have to pay thousand more than the previous price. No cancellation no refund and your money will stuck, not even issue the ticket. Frauds are sitting and one guy name Danny say he is the management and only he can deal with this with no result. Worst ever experience. From last 2 months my money is stuck.

Be Aware - Liars and Thieves.
This is not a company, these are scummy crooks.
They lie about the price, take your money then phone back to say you are thousands short of what's actually needed.
Every caller you get is called John, pretty strange considering they are all Pakistani.

Just look at all 5 star reviews here, they are from verified accounts meaning they have been requested to by the company (workers, friends etc)

Today I saw the price of a flight in booknfly website, I started to book, a man called with Indian accent, finish your booking! I told I am not sure about the luggage, he said I will send you the confirmation email you can have 30 kilos luggage with yourself, I booked 2 tickets london Dubai one way with the price of £679.44,the price for two tickets one way in the website,he called again! And sent me an email , I should pay another £630! In the website in check out the total price was £679.44 , he said this is the tax! I told refund my money ,are you thief! He said we can only refund £300! In the daytime rubbing badly the pocket of the people!!! I asked my daughter to help me to talk to Amex my bank , not to allow rub my bank account. The bank freezes my card…… DO NOT FALL ON THEIR TRAP.

SCAM SCAM SCAM DO NOT BUY FROM THIS COMPANY
tried purchasing a ticket their aim is to take more money from you buy falsely advertising a ticket that doesn’t exist and later force you into buying an expensive ticket with loads of extra charges on top. ONCE YOU GIVE A REVIEW THEY USE AI TO COUNTER YOUR REVIEW WITH A FAKE POSITIVE REVIEW.

DO NOT TRUST THIS COMPANY
We purchased a ticket from the uk to LA from this website, which stated luggage included. After a while we noticed we hadn't recieved any confirmation. We called the company and spoke to Nelson, who now claimed the flight we had booked was no longer available and that we needed to pay extra for luggage. They wanted to change our flight to the following day and also charge extra for luggage that was included on the flight we had booked. We could not travel on that following day as we needed to be at our destination by that date. So obviously we asked for a refund so we could purchase our flight elsewhere, they refused and stated if we did cancel we would have to pay cancellation fees. How can a company advertise a service they dont have then expect YOU the customer to pay them for not delivering as advertised.
Tried calling again and spoke to John who was very rude and not helpful at all.
We are currently speaking to the fraud team and have made a complaint to the financial ombudsman
Absolute disgrace of a company.

Do not use this scamming overpriced lying company.
Email recieved from my credit card company about the fake advertised prices. Do not trust booknfly.

Good Morning,

We are contacting you in relation to your claim with booknfly.co.uk,

We can confirm we have completed our investigation and the claim has won in your favour. The refund has been reapplied on the 13/08/2025, please be aware this can take up to 10 working days to show on your statement.

Kind regards,
Onmo Fraud Department

Scammers - do not trust their false advertised offers
They took my payment then phoned to say there was an issue with flights and needed to pay an extra £2000.
Do not use - complete scum

Misled about baggage & charged extra £297.
Plus bullying tactics of no refund & no ticket will be issued if not confirmed.
These are conmen
Avoid like plague.

Scammer .fraud fraud fraud ...they use false names like Steve & John ….charge u invoice price later send u different invoice more then double price and say these are taxes etc .
I have got all screen shots of scam and reporting it further.
Plz avoid them if u don’t want to be victim of their fraud