Boon Brokers Reviews 

1.154
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I couldn't have asked for better support with my mortgage. From our very first conversation, they took the time to understand exactly what I needed and talked me through every option clearly. What... Toon meer

Beoordeeld met 5 van de 5 sterren

Very easy to deal with. Took all of the information into account as I dont have a generic employment set up and managed to find me a mortgage that suited my needs. The premium package has made... Toon meer

Beoordeeld met 5 van de 5 sterren

I was recommended by a word of mouth to use Boon Broker's back when buying my first home. They got me the best rate compared to other brokers I’d tried beforehand and also explained everything to me a... Toon meer

Beoordeeld met 5 van de 5 sterren

I highly recommended Boon Brokers. They managed to get me a lender that another 2 fee-free mortgage brokers couldn't! Communication is great and responsive. Kudos to my broker Nathan for always keepin... Toon meer

Bedrijfsgegevens

  1. Hypotheekmakelaar
  2. Verzekeringsmakelaar
  3. Vastgoedinvesteerder

Geschreven door het bedrijf

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.154)

206 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

first time buyers

We’ve just used boon brokers as first time buyers to purchase our first property. Jacob was amazing from start to finish and no questions were too big or small. He talked us through everything and always responded quickly and efficiently! Thank you so much Jacob! ☺️

16 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Mortgage capacity review

I needed a mortgage capacity review in an hurry for a final settlement in court, so I decided to give Boon mortgage brokers a call, I was greeted by a very pleasant ,professional, jacob who guided me through the whole process. The whole thing I thought was going to be daunting was surprisingly very pleasant and jacob was there for me in every step, I can't thank them enough and would definitely recommend to anyone in the same situation THANK YOU to all at Boon especially jacob x

18 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beyond satisfied with the service I…

Beyond satisfied with the service I received from Boon Brokers, cannot recommend them enough. Lucinda was so helpful throughout the process. Genuinely felt like a tailored process to suit my needs.

17 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is the 3rd time we have used Boon…

This is the 3rd time we have used Boon brokers for assistance with remortgaging our property. We had worked with Lucinda on the last 2 occasions and she has always being efficient and helpful during the process and answered any questions we had. Thank you Lucinda for helping to make this a less stressful experience for us to manage! 😊

18 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Mortgage arrangement .

I am in the process of using Boon Brokers to find a mortgage and in particular dealing with Kathryn Hailes. She has been extremely efficient and helpful. Also knowledgeable about the type of mortgage required for the part ownership purchase I am pursuing (Home Ownership for Long Term Disabled). I believe she has secured a good deal for me....Good news when on a low income.

14 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

Highly recommended.
Service and advice received from Lucinda has been faultless. Excellent service.

10 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional service, completely free of charge!

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received.

Every question we had was answered both quickly and effectively, and the fact that her advice saved us a significant amount of money whilst being completely free of charge cannot be ignored!

Thanks again Lucinda and Boon Brokers, your help has been invaluable.

10 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Wrong product and unnecessary fees

This was my first experience of a remortgage and it wasn’t a great one. It took a very long time, almost 3 months. I incurred unnecessary solicitor fees as I was told to instruct a solicitor however, I wasn’t informed fees were included as part of the remortgage so I didn’t need to get my own. I have also ended up with the wrong product, so I’m now stuck with an interest only mortgage rather than a repayment as they clicked the wrong button. And the term is for 12 years rather than 10. After I pointed out the error in paperwork sent from the bank and found out it had completed I was told I had to phone up the bank to see if I could change it as they could no longer do anything their end. I couldn’t change it as it was now an active mortgage, so I have to wait a minimum of 6 months before I can change anything. I’m not happy and disappointed as it will affect other aspects of my finances in the future.

25 november 2025
Logo Boon Brokers

Antwoord van Boon Brokers

Good morning Sophie,

Firstly, we are obviously disappointed to receive your 1-star review, which conflicts with our other 1,000+ reviews that are rated as Excellent.

We have noted your feedback and our QA team have reviewed the case file in full.

After reviewing the case file, we believe the 1-star review is extremely harsh. As per Trust Pilot's guidelines, a 1-star review is the worst possible review rating available, meaning that you believe the experience could not have been worse.

After reviewing the internal files, we can see that the Advice has been marked as Excellent internally and the packaging is at a good standard too, which is why the case was Offered in a standard turnaround time by your chosen lender. You also opted for our Fee-Free service, meaning that you were not charged by your broker at any stage.

In your review, you mention unnecessary solicitor fees. We can see Free Legals was selected on your Illustration, Application and official Mortgage Offer, but you chose to instruct your own independent solicitor. This was not advised by your broker, as the lender's Free Legals solicitor processed the case free of charge. It is a shame that you incurred this unnecessary fee from your own solicitor. However, we obviously can't take responsibility for your actions with this instruction.

Regarding your product selection, it appears that Interest-Only was consistently showcased on the paperwork throughout your case. Your adviser sent you an illustration with the Interest-Only deal prior to the application, so we must dispute the claim that your adviser "clicked the wrong button". A Mortgage Offer was then issued on this basis. Interest-Only is by far the most commonly advised product for your chosen transaction, so I understand why it was advised by your broker.

After you expressed a preference for Repayment, we can see that your adviser urged you to contact the lender directly to have this amended. It's a shame that you need to wait 6 months to action this switch. However, in the mean-time, your product allows overpayments, which gives you the ability to reduce the capital balance by the same sum as a Repayment deal would. Just be sure that you read the paperwork with regards to your maximum overpayment facility.

Overall, just to re-iterate, we believe the 1-star review is harsh and not at all reflective of the experience that you received. Your mortgage product is very competitive in the market and was secured well by your broker.

I believe that our Managing Director has reached out to you to learn more about your case. Could you kindly respond to his call request when possible?

Kind Regards,
Boon Brokers

Beoordeeld met 5 van de 5 sterren

Jay has been exceptionally helpful

Jay has been exceptionally helpful - consistently responsive, quick to turn things around, up to speed with market updates and always on hand to answer my (many) questions. Overall, I’ve felt completely supported and in safe hands.

3 november 2025
Beoordeeld met 5 van de 5 sterren

Very pleased with the service by Boon Brokers

Very pleased with the service by Boon Brokers the advice and clarity by Kathryn Hailes was extremely helpful Kathryn kept me updated throughout the remortgage process she was always quick to respond to my queries which made the whole remortgage application less stressful thank you very much for a great professional service

17 november 2025
Beoordeeld met 5 van de 5 sterren

Kathryn is amazing

Kathryn is amazing. She has made the whole process manageable and stress-free, which with a brain injury is something I don’t take for granted. She explained everything clearly, supported me at every stage, and genuinely cared about my situation. I couldn’t have asked for a better person. Thank you

25 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jay’s handling of my mortgage enquiry…

Jay’s handling of my mortgage enquiry was faultless. Answered any questions I had and kept me informed all the way through the process. I’d definitely recommend him to anyone I know looking to secure the mortgage that’s right for them. Perfect service!

24 januari 2025
Review zonder uitnodiging

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