Their pharmacist cancelled my order. I got not follow up and no reply to my 3 e mails regarding a refund.No answer to mt 4 telephone calls . Appalling customer service Finally someone got b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Every aspect of my visit was welcoming, helpful & fun. Francis even ordered on line what I wanted. Also, I left my phone behind & Francis & staff including Mary at the Pharmacy did Everything possibl... Toon meer
Bedrijf heeft geantwoord
Hmmm now I’m not sure what I’m reviewing here because I made too many orders from Boots! I’m always ordering from Boots, more so because of the points first and foremost, then the amount of products y... Toon meer
Bedrijf heeft geantwoord
Ordered three items online but only received two. Phoned Boots and was quickly connected to an actual human. Employee was polite, efficient and told me i would get a refund for the missing item. Rece... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gezondheids- en schoonheidsartikelen winkel
- ook in
- Apotheek
- Drugstore
- Online voorschriftgeneesmiddelen verkoper
- Parfumerie
- Schoonheidswinkel
Geschreven door het bedrijf
Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Contactgegevens
3,9
Goed
3K reviews
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Two items never arrived and when I…
Two items never arrived and when I contacted ye I got no reply
11 oktober 2026
Antwoord van Boots Ireland
Hello Aoife,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
I ordered my vy vibrator for my parents…
I ordered my vy vibrator for my parents and it doesn’t work
4 oktober 2026
Antwoord van Boots Ireland
Hello Consumer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Once again my points were not added to…
Once again my points were not added to my advantage card ?????
11 oktober 2026
Antwoord van Boots Ireland
Hello Dympna Murphy,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Great price and great product
Great price and great product. Very fast delivery. Very recommended.
10 oktober 2026
Antwoord van Boots Ireland
Hello Jaroslaw. Dzielski,
Thank you for your support and for choosing Boots. We appreciate it! 💙
Kind regards,
Boots Customer Care Ireland
fast delivery
8 oktober 2026
Antwoord van Boots Ireland
Hello Anna,
Thank you for your support and for choosing Boots. We appreciate it! 💙
Kind regards,
Boots Customer Care Ireland
I bought my daughter a perfume for…
I bought my daughter a perfume for Christmas. It was reasonably priced and arrived within a few days..
8 oktober 2026
Antwoord van Boots Ireland
Hi theresa roche,
Thank you for choosing to shop with Boots and for taking the time to share your feedback. We're delighted to hear about your positive experience! 💙
Kind regards,
Boots Customer Care Ireland
Good experience
8 oktober 2026
Antwoord van Boots Ireland
Hi Nina Zazi,
Thank you for choosing to shop with Boots and for taking the time to share your feedback. We're delighted to hear about your positive experience! 💙
Kind regards,
Boots Customer Care Ireland
Item arrived damaged
Item arrived damaged with contents leaked all over the box. I discovered a crack on the item so had to dispose of it. My emails to Boots went ignored for five days before receiving a lazy copy and paste response saying that no resolution could be offered, despite the item being faulty and damaged. The worst customer service team I have ever dealt with, and it has put me off placing orders with them again.
Edit: I have contacted your "contact us" section numerous times and have been ignored.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Ireland
Hello Grace,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Antwoord van Boots Ireland
Hi Babs,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Great prices, speedy delivery
While I got great deals and saved a bit of money, I was very disappointed in the packaging of my order. Everything was just flung in a box with no extra padding. Fortunately, nothing was damaged, although the lid came off one item and a little leakage from that got on to the outer box of another item. A bit of wadded-up brown paper would have helped. Other than that, I was pleased with my purchase, and the speedy delivery.
10 oktober 2026
Antwoord van Boots Ireland
Hello Theresa,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Delivery service and product
8 oktober 2026
Antwoord van Boots Ireland
Hello Tony Daly,
We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards,
Boots Customer Care Ireland
Order arrived on time & so convenient…
Order arrived on time & so convenient for me to order online 😊
Delivery service 🚚 was good
10 oktober 2026
Antwoord van Boots Ireland
Hi Vera Walsh,
Thank you for choosing Boots. We look forward to welcoming you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Antwoord van Boots Ireland
Hi CARMEL MCCRORY,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Great products and service
Great products, pricing and offers. Points are fab. Postal service is amazing. I trust Boots own brands.
11 oktober 2026
Antwoord van Boots Ireland
Hi Peter White,
Thank you for choosing Boots. We look forward to welcoming you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Good experience but did take a week to…
Good experience but did take a week to be delivered
8 oktober 2026
Antwoord van Boots Ireland
Hello LauraLouise Reay,
Thank you for your support and for choosing Boots. We appreciate it! 💙
Kind regards,
Boots Customer Care Ireland
Purchase
I purchased a toy for a friend's baby. It was affordable and came quickly. I like the variety available online. From skincare to toiletries. I wish there were better more discounted offers.
10 oktober 2026
Antwoord van Boots Ireland
Hi John Mc Greevy jnr,
Thank you for choosing Boots. We look forward to welcoming you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Very fast delivery and order process
10 oktober 2026
Antwoord van Boots Ireland
Hi Hanaa,
Thank you for choosing Boots. We look forward to welcoming you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Wrong item received and difficult to get mine after
I ordered an Advent calendar , a different one arrived , I rang to see what to do and was told to return it in store. I drove to a store on my lunch break , the manager there had to ring up to receive the order and we had to go through the whole thing on the phone again, I was told all was sorted and that the other order would process and would take about five days. I then received an email to say the item was not acceptable as a refunded item , I contacted by phone again and spoke to someone who said there was no record of me returning the item . I sgsin gave all my details and that of the store I returned it to,they took note and said it would be sent out. I will hopefully receive my correct item next week. I have wasted over an hour dealing with something when I was not the reason for the error and it has been incredibly frustrating.
10 oktober 2026
Antwoord van Boots Ireland
Hello Eimear Feerick,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Antwoord van Boots Ireland
Hey Gearoidin Dineen, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
Antwoord van Boots Ireland
Hey Nancy Liliana Ceja Ramirez, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
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