bostonscally.com Reviews 

Ordered the Boondock. Excellent product, delivered on time with no issues. Will be getting more products from them in the near future

My order was delivered and it was stolen at the mailbox. The post office told me to contact Boston Scally Cap because they insured the package and they need to file a claim for lost or stolen delivery. They would not do it and ignored my emails. Needless to say they did not care or follow thru with the claim that was needed…. Customer service does not help at all. I explained that I was a single mother and this was a Christmas gift for the only person who helps me which is my dad and I could not afford to purchase another cap. They still ignored me… 52.00 is nothing to them but to me it’s hard earned saved money and all they had to do was file a claim that there insured package was not received …. Why insure it at all if you’re not going to follow thru. My dad loves these caps and now I have no Christmas present for him… they just don’t care once they get there money

I saw an ad showcasing Boston Scalley caps and took a chance an ordered three. The caps came the same week as I ordered them, but unfortunately they were too large. I notified customer service, they sent a return label and was delightfully surprised the replacements fit perfectly and were delivered promptly. Great job Boston Scalley, will definitely be ordering more. Great fit, quality and customer service.

The cap I ordered looked nothing like what was listed on the website. Because I couldn't explain all the details or provide a picture (had already returned when requested) they wouldn't help me. Basically, it was a cheap, piece of junk that they made me pay to return. Lousy service when it came to resolving a complaint. Would not buy again.

Placed an order the first week of December. Paid for expedited shipping. Company states lead time of 1-2 days before shipping. As of Dec 18th no tracking activity. Reached out to Boston Scally and was advised the item had shipped. Reached out to DHL and USPS. Both state the tracking number is not valid as the item is not ready by the company. Emailed Boston Scally again and was told the item shipped. Requested them to reach out to shipping partner to figure out the issue. Boston states they can not reach out. Requested a supervisor and was told they can not make out going calls. Boston says wait another week. Shipping company now says the tracking number does not exist as the item was not shipped. Boston refuses to issue a refund or replacement item. I do not recommend this company at all!!! Will start filing complaints with BBB and other to get a refund.

Cap would have been fine if the logo inside wasn’t 3” across and printed in vinyl. As a bald man, this means that that whole area doesn’t breathe and if you do anything active then it just collects sweat. I messaged the company and their only advice was to cover the logo in powder. Premium price, mediocre product. Would definitely recommend that you keep looking for a better cap.

I ordered a scally and had to find out how long it was going to take, to ship. That made them move. Then they told me my order shipped, when it had not.
I received my order and the scally is not bad... I just wish that big iron on patch wasn't in it... It's going to make the hat hot, and I can feel it...
The patch is an unnecessary advertisement... If I could remove it without damaging the cap, I certainly would...

I’ve been a long time customer of Boston Scally Company and have enjoyed their hats, and have purchased 6 or so over the last few years. When I saw the Violet Rose edition I just had to have it. Then I noticed I could buy a cap pin to match so for $8 I’m all in. Today I open my order and couldn’t find the cap pin. So of course I check all the flaps folds etc of the cap itself as well as the box and packing material to no avail. Then I contacted customer support and their first reply is to check all the flaps, folds, etc of both the box and cap. I replied already did that. Got another reply asking for pictures of cap turned inside out, pictures of all packing slips, and on and on. I’m like really? For an $8 pin? I wrote back and said forget it and that they had lost a repeat customer, Their reply was only, if you change your mind and want to send us all that crap… WORST CUSTOMER SERVICE EVER!!!!!!

RETURNED A CAP AND WASNT GIVEN CREDIT ON MY CARD. ORDERED ANOTHER CAP AND CREDIT DUE WAS NOT APPLIERD. I WOULD LIKE TO ORDER ANOTHER CAP, BUT CANNOT REACH THEIR WEBSITE CUSTOMER SERVICE . THEIR TELEPHONE NUIMBER WILL NOT GO THROUGH. THIS ALL SEEMS VERY ODD. POOR SERVICE

Watch out for the 14 day window return policy for your refund. Hats are SMALL. Hope it fits the first time. Especially since it took 10 days from order placed to be delivered.

Shipped to the wrong address, and never got the hat I paid for.

So i finally decided to get a cap, and after looking at ALL of them (There's a LOT!), I decided on the lunchbox. After getting it VERY quickly in the mail, I set upon checking the seam work, and the uniformity of the cap. I'm not sure what I wanted to see, but I half expected to see a lack in quality for thread strength, or fabric, or craftsmanship. I found none. This hat is going to be handed down to my kids when I pass on. Yes, it's THAT well done. Thank you, and I'll see you again when I order another in red!

They were very personable especially with customer satisfaction in exchanging my cap for a smaller size. Very accommodating in a timely matter.
Thank you Boston Scally l look forward in doing business with you again!

I ordered 3 caps, they arrived very fast. For the price I payed, these caps are absolute trash. I've purchased similar caps from Walmart at a 5th of the price. Will never purchase from this company again.

Bought Rocky Marciano scally. In between sizes, so went up as recommended. Great fit. Beautiful hat. Fast service. Looking forward to next scally!

Awhile back, I bought a few hats from Amazon and they didn't quite fit right.

These Boston hats fit perfect!

I'll proudly wear this in Texas!

After buying 25+ caps from Boston Scally...I will never buy one again!

Ordered 3 caps again, paid for expedited shipping (which DHL confirmed was NOT expedited), and the order got lost. 2 days after it was shipped, tracking stopped. Now it is 5 days later, no tracking info for the past 5 days, no delivery date, and USPS says they never got the package from DHL.

Needless to say, like everyone else, customer service has been completely useless. They told me to wait another week or so, and contact them again if it doesn't show up.

I am not gonna wait another week, for a package that is obviously lost, and that I paid EXTRA for expedited shipping on. Now someone named "Sam" with customer service has ghosted me!

Also, the quality of the caps are fair at best. Of the 25+ Boston Scally caps that I own....maybe 3 I am completely happy with, and wear regularly. The rest all have flaws, sizing issues, and poor craftsmanship.

At this point, I am done with them! I disputed the charge with my credit card company, and I filled a charge back.

I recently purchased four caps from Boston Scally, enticed by their appealing website and brand story. I carefully followed their fitting guidelines to ensure a proper fit. However, upon receiving the caps, I was severely disappointed with the inconsistent sizing—despite ordering the same size for all four caps, only one barely fit.

Adding to the disappointment was the subpar quality and workmanship of the caps. Given that I am based in Canada, the purchase amounted to over $500 including shipping and duty. When I reached out to the company to address these concerns, their response was less than satisfactory. I was informed that there is no return process in place for international orders. While they did offer an in-store credit, it is hardly a sufficient remedy considering the cost and hassle of international shipping and duties.

Furthermore, it's worth noting that these caps are made in China, which begs the question of whether the brand has invested more in marketing and storytelling than in actual product quality and customer service.

I would advise against purchasing from Boston Scally, especially if you are an international customer. The high cost coupled with inadequate quality and customer service do not warrant the investment. I regret my purchase and am now faced with the cumbersome task of reselling these caps locally, as returning them would incur an additional $150 in shipping fees.

If you must have one, purchase from Amazon, where you are able to return without any questions. This company should not be selling to people internationally!!

I own 3 of their hats, each one fitting a little different. I ordered a 4th and it was way too big. I sent it back and they didn't refund the shipping and charged me a handling fee, so basically I paid $22 to try on a hat. Their response was laughable. I don't recommend this company. Their sizes are inconsistent and their service is poor.

Horrible Customer Service!! I bought 2 hats that were too big! I was able to exchange 1 hat and they refused to exchange the second hat! They wouldn't even refund my money, return my original hat and they exchanged hat was cheaper that the first hat and they didn't refund me the difference! I would not buy another hat from this company!!!