bostonscally.com Reviews 

Thought I was getting a quality product and when I opened the box I was sadly mistaken.

The three hats I ordered were really low quality like $5 Amazon hats. Turns out they are 90-85% polyester and only 10-15% wool! They claim they are wool hats!! What a scam.

These hats are also made in CHINA… they try and hide it has made in PRC. Their company is BOSTON SCALLY CO. Yet there’s nothing Boston about them!

There is no shop in Boston, the owners aren’t from Boston, they’re not made in Boston and they don’t even originate from Boston the hat themselves. This company is a sham. These hats are at best costing $5 each and they’re selling them for $50 or more.

Loose threads, uneven seems, inaccurate sizing etc..

Avoid this hat brand. The only good thing about them is the pictures on the website. Once you get the hat in person it’s a whole different story.

I ordered my first cap from Boston Scally and am thrilled with the purchase. My cap arrived within the same week I ordered & the fit (if you follow their chart) is just the perfect size. I found the quality to be good although the actual color of the cap is slightly lighter than the on-line photo. I’m planning to making another purchase today for the “Brawny” flannel version.

Garbage company. They failed to follow trough with a delivery, and blamed me for my "inability to track down the package." I asked for either a refund, or the another hat to be delivered and they refused. This is the closest I've ever seen to Victim Blaming form an actual company. Pathetic. Avoid them at all costs.

Hats are never true to size. Customer service is poor, customer satisfaction is non existent.

So a family member got me a scally cap for my birthday all I wanted to do was exchange for a smaller size they denied it saying it was past the 30 day mark! Ok so I liked the hat so much I bought 9 I received 6 and 3 usps claims they delivered it I emailed them and to my surprise they wanted me to do all the leg work for them that’s what I get!!! So I informed them they never helped I then asked them worst case what can we do to rectify this ? Basically said to me too bad so sad for you I will wait the 3 business days and then I will inform my bank to put stop payment I will not be doing future business with them!!!!!

I love the design of the caps but they have terrible customer service. I've bought maybe 20+ caps from them, got one that just didn't fit, and emailed them 5 days past the return for an exchange. You would think after I bought so many they would be friendly about it given I said the cap literally looked new, still had the inside cardboard, etc... but instead, they sent a semi-rude email. They need to let someone take over customer support. You built a good product, now stand behind it, make returns easy/simple for customers, and update that horrible freaking website for petes sake you clearly are making money here, step it up. After this last email from customer support being jerky to me I won't be buying more hats. Every freaking hat should ship with a return label. Your sizing is NOT consistent enough to not do this. Great job Boston Scally customer support... I literally bought piles of your hats and your poor customer service made me stop. How silly. You loose return customers. Good luck with that long term.

The hat sizes are so inconsistent even when it is the same exact model hat. I'm on my 5th exchange now. I have had correspondence with the company via email multiple times where they send you gift cards for exchanges to use as store credit. They have sent me the same gift card code multiple when I needed different gift card codes for each hat. I finally got frustrated, and I asked them to handle it since I was having so much difficulty, which is what any business would do at that point. I emailed them again, saying I never received the extra codes and asked them if they would send them again. They wanted to die on some silly hill, saying that had sent them to me over again and sent me screenshots saying it was sent and saying that I used a different email in our email correspondence ( only one time) which was still part of the same email chain. I never got the codes, and the one code that I did get was sent over and over again. Not the other codes.Boston Scally, just send the code and quit arguing with me and trying to be right. This company has serious customer service issues and no consistency in sizing. I have hats in multiple sizes from them, but this is the last time I will order from them.

Received my Boston Scally Cap this afternoon (it took nearly 7 weeks to arrive!)
I ordered the 'Bareknuckle' 'charcoal and slate'.
Fabric is horrible, almost threadbare, the inside lining is just as bad. Honestly, I've requested my monies back, I'll never wear this cap.
it's the worst quality cap of this style that I've seen to date. If they were $5.00 - $8.00 USD you would be accepting of the fabric quality, but @ $49.00 USD per cap + shipping. it's overpriced and under delivered.
received a reply, advising that i may get a refund minus a 'restocking and shipping fee'.
Do yourself a favour, shop elsewhere.

I ordered the Irish Rose Peaky and received it in 4 days out in Cali. I loved the fabric and design looks awesome. Not sure how some folks are having sizing issues. Maybe just unique head shapes. I wear a size 7 1/4 hat, so I matched that up on their sizing chart with M/L. Fits very well. Looking forward to ordering more Scally hat types.

I have been a customer of Boston Scally for some time. Today found out that their products are made in PRC, Peoples Republic of China. No more business from me, I'll be switching to an American made company like Mulligans.

Caps are not the same colors as shown on the web site. I ordered a flat cap from the garden series that was blue in the web page picture but when it arrived it was a dull purple. They were kind enough to send me a return label but not credit the $8.50 I paid for shipping. I ordered a second cap from the same stand collection thinking this wold be better as the colors was berry and looked like a lite blue. I got the cap and this one is a dull green/navy in color, again not anything like the web page picture. So now I am out $17.00 in shipping cost and will just, disappointedly keep this one, but probably never buy another one from them

We ordered a cap in Topaz blue. The cap we received was more teal. Their packing slip listed the color as Ocean blue. The "Customer Service" told me it was a problem with my screen even though their site clearly showed a light blue on 3 devices. Just know that if you have an issue with your order, their customer service is poor at best. The cap is going back and I won't be replacing it with their product.

My hat arrived right on time & the fit ( if you follow their chart) is just the right size. I found the quality to be very good. I look forward to making another purchase in the near future and the hard part is deciding on the wide range of styles, color & fabric to choose from. Looks like I’ll be buying more than one.

I purchased a cap from Boston Scally and then bought 4 more. I was taking care of my mother for two months (she passed 2 May). I live in NC and she in OH. During that time three new caps arrived at my home in NC. I didn’t like the color of two of them and by time I returned home I missed the 30 day return window. Explained situation to Boston Scally and that I wanted to exchange two caps for different color/style. Because of the 30 return policy they refused to work with me. Even though I love the product and get a ton of compliments, they lost a customer in me and I will never recommend them. Unfortunate.

These hat's are ok at best but not worth anywhere near $50.00. Slow shipping, non existent service and so-so quality equals disaster. You can definitely find much better service and quality for the same price.

Don't expect to get your items on time, or expect a prompt response.
My order was placed on the 20th.
I reached out on the 25th, inquiring about the status because, according to their "FAQs" section on their site, items in stock ship within 24-48 hours.

It had already been that long, and I paid for expedited shipping. As the items were supposed to be a gift.

I apologized for being a pest and explained that it was a birthday present for my husband and to please let me know if it was not going to arrive by the 27th so that I may make different arrangements.

I'm not unreasonable, truly, I'm not.
I'd completely understand if it was a major Holiday rush or something, but it's not. No inclement weather, no reason for this type of delay.

On the 27th - Two days after my inquiry, I got a response from them. (Copy & Pasted Below)

"On Fri, May 27, 2022, at 03:45 PM, Boston Scally wrote:

Thanks for reaching out! Your order is currently processing and will be shipping very soon! I've included the information below so you can track it right to your door.

The mail carrier does estimate express shipping as 3-5 business days after our processing time. We find most orders arrive before the estimated delivery date they provide. Any delivery date you are provided by the mail carrier is an estimate and not a guaranteed time of arrival. We are sure your order will be with ya soon. Hope this helps!"

Not only has it not shipped, but they responded two days later with, pretty much, NO Status update, because it's STILL in processing! Then, they have the audacity to say "I hope this helps"!

NO, This does NOT Help, not in the slightest.

Boston Scally does a great job of marketing but it’s downhill from there. I’ve tried them about 3 times now hoping to be as wowed with the product as their ads. Unfortunately I’ve never been completely pleased with the product. Typical of “Chinese Made”quality is not consistent and neither is size. Last order I ordered on March 5 was hoping to get StPatricks themed hat to take on St Patricks Day Vacation. Paid with fastest shipping offered and hat took 10 days to arrive. I had already left so didn’t get in time. Returned and it fit poorly so wanted to exchange. The exchange they said is 30 days from “time of purchase” so really only 20 days as I didn’t receive for 10 days. They would not exchange.
This will be my last purchase. I’ll look for a better quality Company to buy my hats.

Never had any problems I own four hats and they are my favorite.

I ordered the worker scaly tan.
It arrived in good time and seemingly in good condition. It “looks” decent. However I discovered in the hidden tag that it’s made in PRC China. The fit was a bit loose for the size.
I’m very disappointed in the misleading of where it’s “made”.
I found the quality to be what you’d expect from a Chinese made hat which is mediocre.
I’ll never purchase from Boston Scally Company again due to their misleading advertising and “American Tradition” quoting.
Next time I’ll do better research on a company before purchasing online.

I purchased a hat. I received it and it could not be any worse. It has the center seam which goes left on the bill and not straight. The center is not stitched straight at all. I will be returning and not buying from them again.