Bourne Estate Agents Reviews 160

I had a great experience renting with Bourne Estate Agents.
It was fast, easy, efficient and the communication from Steph was amazing all the way through.
Our circumstances were pretty serious and we were in a really tough spot, but they were really helpful and made the process easy and painless for us. I would recommend Bourne to anyone needing to move and wanting a friendly but professional experience.

Very professional and determined to make the moving process as smooth as possible. A fantastic experience working with Gemma, she really cares about her clients.

Recently sold with Bourne in Alton - the team were brilliant from instruction all the way through to exchange. Professional and helpful with good advice. Special shoutout to Gemma Miller for getting this one over the line!

Bourne have been absolutely fantastic throughout my house buying process. They have been informative , professional, knowledgeable and there to answer all my questions. Shaun especially from the Woking branch who has been dealing with my purchase has been friendly, helpful and made the whole process stress free. Really grateful for such a smooth experience and would highly recommend them.

Lack of communication, walked in to collect my keys all team messing around on their phones talking about TikTok, how many followers they have. No hello when I walked in the door- if anything it was looks of “ugh why are you here”

Wonder why I couldn’t speak to anyone who knew what they were doing as they were so arrogant to even answer the phone.

Would never use them to clean up my dog Poo let alone sell a house!

David and the team managed the successful sale of our house. They had excellent communication and regularly kept us up to date. They responded well to queries and made the whole process as smooth as possible. Even before our house was fully on the market (it was previously rented out) David had viewers for it and we received an offer. The whole process from putting on the market to completion took only just over 3 months which we were delighted with. We recommend this helpful team.

My experience was a positive one. Friendly and helpful team. They were willing to work around my schedule.Gave me great advice on the best way to present my home.feedback from viewers was not sugar coated.And they were honest with answering my questions.Thankful for all the support and can’t wait to move to my new home

Liars and Thieves – Protecting the Landlords, Not Tenants

Avoid this agency at all costs. They work to protect the landlords and will do everything possible to take your money.

We were misled about major disruptive works (walls taken down on every part of the house, driveway, trees being removed) and told it wouldn’t cause problems. In reality, the property was unusable at times, yet they still tried to charge us rent for the weeks it wasn’t fit to live in and still denying that we are entitled to compensation. With many videos of the noise, mess and inconvenience… after a week of fighting the work was stopped. Why should we pay for a house in the conditions.
They have no empathy or compassion.

After moving out, we repeatedly asked to collect belongings and return items they were trying to charge us for (more than double of the value they are!) out of our deposit— ignored every time. It’s now obvious why: they clearly didn’t want us to see the true state of the property or how much work was really going on.

When making further complaints, Josh (Alton branch) lied yet again, claiming it was just two weeks of work. We moved out three weeks ago, they did a week while still there which is was horrendous for us, impacting our lives significantly (again told it was minimal work and we wouldn’t notice them), and from what we’ve seen, far more still needs to be done. Again adding we only agreed to the work as they gave us notice and we required a reference to move, preying on our vulnerability. These plans were months in the making and we only got 24hrs notice, only three days earlier being told they are selling up.

Despite us cleaning the property thoroughly before leaving, they are still trying to deduct cleaning and window charges from our deposit — even though the mess was caused entirely by the landlord’s ongoing works, not us. There were mounds of dirt and footprints all through the house from workmen, and we made it clear it’s impossible to keep a property “perfectly clean” while heavy construction is happening on every side. We’ve since taken further photos showing just how filthy the house now is, yet they still want to pin it on us. On top of this, they continue to push for the disputed week of rent, which should clearly be treated separately while the complaint is unresolved.

Adding to this we saw proof of an issue with a carpets/side board and are willing to take responsibility for certain things but when we paid 3,700 and they are demanding to give only £500 back!

We’ve since spoken with the previous tenant, and the same tricks were pulled on them.

⚠️ Beware – this agency lies, misleads, and will do everything they can to keep your deposit.

Charlotte has been very helpful in finding a new place for me to live. Very smooth and straightforward process

Smooth and easy the whole way through. Great communication and Charlotte was wonderful from start to finish, would definitely recommend Bourne estate agents.
Thank you for helping me with my dream home!

Brilliant service from Jim Norman, I couldn’t fault is commitment and dedication. Truly a professional from start to finish. An easy 5/5 stars.

Huge thank you to Shaun and Andrew for firstly selling our house and then in getting us moved into our now place despite the best efforts of our incompetent solicitor, without them we would never have exchanged and completed on the date.
Great brochure and marketing when we first put house on market, all viewings were accompanied and feedback given to us. They kept our buyer happy for month whilst we looked for our new home.
They helped us first find and then buy our new home. Whenever we called whoever answered was always able to look up what was going on and either answer our questions or get Shaun to call us back.
Thank you
Paul & Lois

Great service! Friendly and honest and helpful advice. Smooth service! Highly rated. 5 stars

Very keen to rent out a mouldy, insecure and damaged property - ‘this damage the landlord does not want to repair’.

Poor communication and when pushed about getting issues fixed were told misleading information and contradictory answers to try and fob us off. Some issues have begun to be addressed.

Worrying situation to be in with a young family and sadly would not currently recommend.

We have signed a long lease so if this situation improves I will update our review.

After switching from another local agent who struggled to find me a tenant, working with Bourne has been a game changer.

They were a breath of fresh air, professional, proactive, and had my property let within a week!

I thought it might be a one-off, but the team have just done it again. Quick, efficient, and consistently reliable.

I wouldn’t hesitate to recommend Bourne Cobham to any landlord.

100% recommend!

Really helpful staff, rented our flat through Bourne and it was an easy process thanks to the team.

A Truly Outstanding Experience

I’ve seen some of the recent negative reviews and felt compelled to share my own experience, which has been nothing short of exceptional.

Having bought, sold, and even rented through Bourne, I can confidently say they are by far the best estate agents I’ve ever worked with. Their professionalism, communication, and genuine care for their clients set them apart in an industry where that’s not always the norm.

Every step of the way—whether it was securing my first rental investment, finding me good reliable tenants, or negotiating my sale—the team went above and beyond. They were always responsive, transparent, and made what can be a stressful process feel smooth and well-managed.

I understand no business gets everything right 100% of the time, but my personal experience with Bourne Estate Agents has been outstanding across the board. I wouldn’t hesitate to recommend them to anyone looking for an agent that truly works with your best interests in mind.

Thank you to the entire team—you’ve earned my trust and continued business.

Professional, proactive, superb service

These guys just absolutely take the piss.

We have had dealings with Bourne in two separate Guildford flat searches: first in the spring of 2024 and then in the summer of 2025. Between those searches, we have made dozens of enquiries about Bourne properties "newly listed" on Zoopla and RightMove, sometimes within minutes of their appearance.

Every single time, without exception, Bourne has notified us that, most unfortunately, the property we enquired about "has *JUST* been let." They have then offered to show us different properties in their portfolio, all far from the original's location, condition, layout, and/or cost.

When confronted, the agents will inevitably claim that there is simply a "delay" in removing listings once they have gone under offer and/or been taken off the market, but that's simply not the case: some of the properties they have listed in 2025 are exactly the same properties that they were listing over a year ago.

Bourne almost always lists its properties at unrealistic prices for the market— generally between £100 and £300 below any comparable property from other agencies. These are the bait in this agency's bait-and-switch: advertise something too good to be true, then offer instead something patently inferior and more expensive, taking advantage of tenants in a filthy rental market and wasting their time when they have no time to spare.

Remember: as a renter or potential renter, you are NOT the estate agent's client: the landlord is. Your interests are not their interests. They will act, always, in the interest of their paymasters. Bourne just seems to be more blatant about it than some of their peers.

Charlotte and Hannah were great and very helpful. Definitely recommend them. Easy move because of their professionalism and care