I would leave no stars I could. Ordered 8th December. Emailed 28th December and received a reply saying my order had been flagged as priority. No tracking, no updates and no longer replying to emails.... Toon meer
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Lees wat reviewers zeggen
This store is a SCAM. Buyer beware and do not buy from them. They sent me boots that were not as advertised and felt and looked like cheap felt-like material such as cheap craft store ornaments would... Toon meer
Ordered a jumper. Did not receive confirmation of payment or tracking email and no item received. Have sent an email and waiting for a response. Jumper ordered through a company called London elegan... Toon meer
Jumper far too small ,bad sizing. Have e mailed Boutique several times to ask for information how to return parcel with no response . Will not be using this company again money wasted
1,7
Zeer slecht
113 reviews
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Quality boots at fantastic prices
Quality boots at fantastic prices. Made extremely well. Look like leather and the styles are a la mode. Great value, lookalike brand. The fit is accurate and all at a fraction of the cost of other brands. I’ve bought several pairs of boots from here and will keep purchasing from the boutique store! 👍
20 april 2022
Antwoord van Boutique Store Official
Hello Melanie,
Thank you for taking the time to leave us such a fantastic review!
We're happy to hear that you loved your new pair of boots.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Thank you
Magia
Boutique Store
The magic shorts are lovely price was…
The magic shorts are lovely price was magic also colours lovely
14 april 2022
Review zonder uitnodiging
Antwoord van Boutique Store Official
Hi Pat,
Thank you for shopping with us. We're very pleased to hear you're happy with your purchase!
Kind regards,
Magia
Boutique Store
found it very good items came in good…
found it very good items came in good time very prompt
14 april 2022
Review zonder uitnodiging
Antwoord van Boutique Store Official
Hi Karen,
Thank you so much for the positive review.
Kind regards,
Magia
Boutique Store
Great company
28 maart 2022
Antwoord van Boutique Store Official
Hi Sarah,
Thank you so much for the positive review.
Kind regards,
Boutique Store
Loved my dress very very happy with the…
Loved my dress very very happy with the quality and delivery
21 maart 2022
Review zonder uitnodiging
Antwoord van Boutique Store Official
Hi Bronagh,
Thank you for shopping with us. We're very pleased to hear you're happy with your purchase!
Kind regards,
Boutique Store
Fabulous trousers
Love these Magic Trousers. Lovely fit and really good quality. Prompt delivery and excellent customer service. Would highly recommend.
24 februari 2022
Review zonder uitnodiging
Antwoord van Boutique Store Official
Hi Maureen,
Thank you for shopping with us.
We're very pleased to hear you're happy with your purchase!
Kind regards,
Boutique Store
Great service from online order to…
Great service from online order to delivery! Boots were just as described.
23 februari 2022
Antwoord van Boutique Store Official
Hi Sangeeta,
We're very pleased to hear you're happy with your purchase!
Thank you for shopping with us.
Kind regards,
Boutique Store
Second review
This is my second review for boutique store and I must say after Leon got on the case, my problem was sorted out very quickly.
Fantastic customer service , five stars. explained what was going on with my order. Will defo be ordering again.
12 februari 2022
Antwoord van Boutique Store Official
Hi Maxine,
We're pleased to hear Leon was able to fix any problems you had with your order. Thank you for shopping with us.
Kind regards,
Boutique Store
Jacket is beautiful
Jacket is beautiful. Proper pillar box red. Very pleased.
28 januari 2022
Review zonder uitnodiging
Antwoord van Boutique Store Official
Hi Carol,
Thank you for shopping with us. We're very pleased to hear you're happy with your purchase!
Kind regards,
Boutique Store
Much more cost effective than other…
Much more cost effective than other online clothing brands I shop with selling very similar items! Super quick delivery and a lovely website layout, easy to navigate through
12 januari 2022
Review zonder uitnodiging
Antwoord van Boutique Store Official
Hi Priya,
Thank you for the lovely review - we try our best to make our customers happy!
Kind regards,
Boutique Store
Bought a lilac coat and I have never…
Bought a lilac coat and I have never been more in love with a coat before! The customer service was amazing and I will definitely be buying more from here!
9 januari 2022
Review zonder uitnodiging
Antwoord van Boutique Store Official
Thank you so much for the positive review.
Kind regards,
Boutique Store
Amazing
First time using and will use again as I’m really happy with my order
5 januari 2022
Review zonder uitnodiging
Antwoord van Boutique Store Official
Hi Becky,
Glad to hear you're happy with your purchase and will be ordering from us in the future. Thank you!
Kind regards,
Boutique Store
Great style and quality.
Hi, I was delighted with this order. The item was smaller than expected, so l will need to return to buy a larger size. However, the quality is great.
30 december 2021
Review zonder uitnodiging
Antwoord van Boutique Store Official
Thank you for shopping with us!
Kind regards,
Boutique Store
Im trying to get in touch about my last…
Im trying to get in touch about my last order .it was the wrong size my faux fur coat i want xl recieved a s not sure were 2 get in contact please let me know what to do regards maggie tumilty
13 november 2021
Antwoord van Boutique Store Official
Hi Maggie!
Our contact us page is on website. We also reply to all corresponding emails. At the bottom of your order, it shows our email address.
You will need to contact us at info@boutiquestore.co.uk with photos of what you received.
Kind regards,
Leon
Great little store
Great little store. Have used them for a while now. Have stopped buying from other stores. Great staff. Would highly recommend.
4 november 2021
Antwoord van Boutique Store Official
Thank you for your feedback!
Kind regards,
Boutique Store
I ordered magic trousers which were…
I ordered magic trousers which were split at rhe seam on arrival. I emailed to inform the store and was refunded within 1 day
4 november 2021
Antwoord van Boutique Store Official
Sorry about the inconvenience - we are always here to help when these situations happen.
Kind regards,
Boutique Store
Great shop great clothing and amazing…
Great shop great clothing and amazing prices A*******
3 november 2021
Review zonder uitnodiging
Antwoord van Boutique Store Official
Hi Sarah,
Positive feedback is always nice to hear - thank you!
Kind regards,
Boutique Store
I was very happy with my purchase and…
I was very happy with my purchase and very prompt delivery.
16 oktober 2021
Antwoord van Boutique Store Official
Hi Theresa,
Thank you, glad to hear you're happy with your purchase!
Best wishes,
Boutique Store
Rubbish
Rubbish I couldn’t return boots because of poor instructions and now I’ve paid for a pair of boots that don’t fit me because I couldn’t return
15 oktober 2021
Antwoord van Boutique Store Official
Hi Kate,
Hope you're well!
We have just seen your 1 star review that you left us last night. As a brand, we cannot always please everyone, but we will always try our best.
Having looked over the dialogue between yourself and us, I am wondering why we are at fault. Stating we have fobbed you off 3 times is simply not true.
You first messaged us :
Monday @ 4:14pm & 10:52pm - stating you wanted a return
We replied Tuesday @ 12:32pm, 1:02pm & 4:45pm with replies to your messages.
You wanted to return, we supplied you with our Returns Portal link. The link basically asks you to input your order number and email address, then choose what items you want to return and why. You will then get an approval email, along with a returns label. You said to us that you didn't know how to do this (even though its literally one click of a button). You then asked us what our returns address is, (also to add, that all our returns information, address, returns labels etc..) is all specified on the bottom of the website. We have given you the returns address.
Returning via our carrier for all returns costs £2.99 (we are actually charged by the carrier £4.80).
If we have sent out wrong or faulty items, then we always cover the return cost.
If customers are to return via their own method, then they pay the cost of that, as we are not liable to pay just because they don't like the product.
Also please note that when brands give customers free returns, this is also because they include the price of the returns in the product price.
Kind regards,
Leon
Wrong order
I ordered 3 pairs of shorts and received 1 badly finished pair and 2 pairs of trousers, now they want me to pay for the returns. Would not recommend!
UPDATE 5/10/21
They have now kindly issued a returns label so I can return them free of charge.
30 september 2021
Antwoord van Boutique Store Official
Hi Kate,
Apologies for the inconvenience. We try our best to make sure all orders are perfect and our customers are happy, however mistakes occasionally happen.
Best wishes,
Boutique Store
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