The robe was as described, perfectly soft terry towel, and looked fantastic. Shipping was quick and painless. The quality is substantially higher than anything else I've previously gotten, and it was... Toon meer
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Lees wat reviewers zeggen
Appalling non-existent customer service. Slippers are complete waste of money, I could buy something of better quality on Etsy for £5. Despite multiple emails, form submits and unanswered phone call... Toon meer
Bedrijf heeft geantwoord
We received our beautiful, rich smoking jacket with a deep quilted navy blue collar & cuffs. Expert workmanship! The sash and thick piping detail is spectacular. It's delicious dark green brocade and... Toon meer
I just got my Bown of London Summer Blazer. Wow!, it is every bit as fantastic as it appears on their website. A finely crafted quality classic Boating Blazer. You'd be hard pressed to find a com... Toon meer
Bedrijfsgegevens
Over Bown of London
Geschreven door het bedrijf
At Bown of London, we believe that luxury is about more than just the products we offer—it's about the experience. For nearly 40 years, we have been dedicated to providing the finest luxury bathrobes, dressing gowns, and loungewear. While our products may not be for everyone, we take pride in our reputation for excellence, as evidenced by our outstanding ratings on Trustpilot. Our customers trust us for our commitment to high-quality craftsmanship and fair business practices. If you're seeking quality over mere affordability, you've come to the right place.
What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.
Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.
What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.
Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.
Contactgegevens
Trackside Business Centre, Unit 10 Abbot Cl,, KT14 7JN, West Byfleet, Verenigd Koninkrijk
- 01784 225904
- hello@bownoflondon.com
- bownoflondon.com
4,4
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor quality loads of threads and miss…
Poor quality loads of threads and miss placed stitching would I buy another product, im really not sure given the costs of them. the products need improving a lot.
17 november 2025
Wonderful selection
Wonderful selection, found just the right style, color and sizes
14 november 2025
Nice looking robe
Nice looking robe, loved it , except the material did not hold up as well as I would have liked for it to.
9 december 2025
Review zonder uitnodiging
Very good and quality cotton robe
Very good and quality cotton robe. Nice and professional experience.
27 november 2025
Review zonder uitnodiging
Great quality
Great quality - perfectly described on line. It's comfy and warm. Fits perfectly. The Regent robe has a beautiful pattern.
28 november 2025
quality product easy returns when size…
quality product easy returns when size was too big Excellent service
13 november 2025
Good product and timely delivery.
25 november 2025
Superb quality and perfect sizing
Superb quality and perfect sizing. I just love the look and aesthetics. Shipping and delivery was great too.
25 november 2025
My review
You answered ALL my queries promptly .
You dealt with replacing the item smoothly no hiccups .
11 november 2025
Out of stock dressing gown
Excellent communication when I contacted them. Extremely helpful and I was able to buy the item I wanted, which had been out of stock. The dressing gown itself is second to none, always worth it. Plus it was in a sale too. Win, win! Thank you so much for your brilliant all round service. Don’t change please. We need more like you.
20 november 2025
Wonderful warm new Highland dressing…
Wonderful warm new Highland dressing gown. It’s a fight between Mr D’Arcey (sic) my Siamese and me who gets the best spot at nighttime!
19 november 2025
Expensive but worth it ,this is a…
Expensive but worth it ,this is a Christmas present for my husband so it's hidden away but I know he will love it .
19 november 2025
Quality Robe and Service
The robe I ordered is very nice. I bought it for a Christmas present so I have not yet seen how the recipient likes it. But it clearly is a superior robe. Delivery went smoothly. Received the package in timely manner without mishap.
17 november 2025
Speedy and efficient
17 november 2025
Prompt response to “returning” of wrong…
Prompt response to “returning” of wrong sized item and rapid delivery of correct sized item. Most impressive service. Thank you.
11 november 2025
Updated review: it’s all good now
My robe originally came to me damaged with a hole.
I took a few weeks to clear it up, but I received a new robe and looks and feels just what I have been wanting: an excellent robe!
I am so pleased to finally have the peace and comfort coming home from work and relaxing in my robe. This one is a winner and feels so good to wear.
6 november 2025
Antwoord van Bown of London
Hi,
I am so sorry there was an issue with your robe. M Parry is our weekend customer service assistant and does not work during the week, however your enquiry should have been dealt with. I have checked and can see a replacement has been sent out to you. I am so sorry for the inconvenience caused and do hope you enjoy your new robe once it arrives.
Best wishes
Bown of London Team.
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