Brace-Yourself Reviews 128

Exceptional quality of service.
First, I ordered the item very late afternoon on Tuesday, and assumed, as would be the case with most sellers, it would not be despatched until the following day, and I’d be lucky to receive it by Friday.
However, incredibly, it was despatched within 10mins of my order being placed, with the courier then confirming delivery for the next day (Wednesday).
Secondly, when there was a problem with the courier on Wednesday morning, and delivery was going to be delayed (for just one day), Jeff immediately, and without being asked, offered to arrange for delivery of a replacement item from another source to avoid risk of any further delay. I didn’t need that level of urgency so declined, but I was left feeling amazed and impressed by Jeff’s truly standout exceptional attitude to trying to help to ensure that I had the item as quickly as was humanly possible.
Jeff’s communication was also exceptional - friendly sincere, and aimed solely at getting the item to me.
This purchase has been a truly exceptional customer service experience and, whilst for obvious reasons I don’t want to have any future need to buy an injury support product, if I do have need or friends / family ask for recommendations, I will be recommending Jeff and Brace-Yourself without any hesitation.
Thirdly, I should add that the product seems excellent and will achieve its purpose.

Unbelievable customer service. Jeff was so helpful when I said I wouldn’t be able to collect my parcel from where DPD left it, offering to re ship to a different address. Great business and great service. Thank you!

Amazing customer service, and excellent communication! A pleasure to work with-Thank you, Jeff!

Absolutely Brilliant Customer Service From Jeff at Brace-Yourself. I contacted Brace-Yourself to ask if there was anything I could do with the 4 month old Icrediwear Knee Sleeve that kept falling down, I couldn’t return it as I had thrown the packing away & I had used & washed the sleeve. Jeff was very helpful & understanding & explained that unfortunately as it had been used & no packaging they wasn’t much the company could do, which is understandable. To my surprise I got a message from DPD to inform me my New knee sleeve was on its way. Jeff had understood my situation & send out a brand new replacement sleeve, free of charge. This has been the best experience I have had from a shop/company in many years!!!!
10/10
Thanks Jeff

I had an issue with a product I purchased months ago so I sent a tentative email asking for advice. I didn't have an exact purchase date or an order number or any photos! I received a reply from Jeff telling me he had dispatched a new item and that it would be with me the following day!!!!
It arrived yesterday as promised! He also asked me to return the faulty item and said he would reimburse my postage costs!
I cannot remember the last time I received this kind of service from a company and I HIGHLY recommend them!

I ordered the Achillotrain for a sore achilles, and the order process was easy and delivery was swift. What really stood out for me was the customer service after one of the insoles was damaged by my dog - Jeff at Brace Yourself was so helpful in searching for a replacement part for me and getting it to me quickly (with a very amusing cover note to boot). It's so nice and rare to have proper customer service when ordering over the internet. Thank you Jeff, and I highly recommend Brace Yourself!

Bought for my wife who suffers with Lymphoedema in her arm after cancer treatment. She has found the product to be more effective than the usual NHS offering and it is also far more comfortable to wear. It was reasonably priced so would recommend for anyone with similar issues to give it a try.

I suffer from knee pain because of arthritis and so I ordered the Incrediware knee sleeve. The whole process was very straightforward and fast and I actually felt a big improvement in my knee pain in a couple of days! I'm continuing to use this great product every day to manage my pain.

My item arrived really promptly even though it was over the Christmas period .
I had to contact Jeff @ brace -yourself and he could not have been more helpful,going above and beyond to help me .
I would 100% recommend brace-yourself.

Just wanted to highlight what a great company that this is. Ordering on the 23rd of December with an urgent ask and shipping details have already been provided (with item due on 24th!).

Great comms and super all around service. Thanks so much. Ollie

Bought 2 of the new Incrediwear knee braces - they're an absolute game-changer for me. Can't recommend enough! My arthritis is chronic so I'd really given up on anything that could help the pain day to day, but these really do.

There's no doubt whatsoever that they've helped with my pain, both when exercising but also recovering after too.

I'm a fitness coach and PT so I've really put the product through it's paces in terms of the amount of wear/ washing/ taking on and off - the quality is amazing.

Very efficient, professional, kind and overall helpful customer service.
I have just started to wear a shoulder brace for training so it is early to tell but it looks like it is doing its job in supporting and protecting the joint (after a ligament injury).
The brace looks very strong and well-made.

Just simply the best products supported by great customer service. 3 orders placed delivered in 48 hours and clinical support too!

Massive thank you to Jeff for your support yesterday. I had ordered a knee strap around a year ago and had cut the label out and wasn't sure what size it was to make a second order. Jeff looked into it and called me back so I could order a second strap. He then called me again, as I had ordered a different colour this time and he wanted to check the order was correct. I am super impressed with this amazing service, which is so appreciated. The strap arrived the following day (today) with a thank you card from Jeff.

Great products. I bought 3 GenuTrain products. Excellent quality braces. I had to return one. Quick refund process. Good communication, prompt replies and excellent customer service. I will definately buy again. Thank you.

Couldn't believe I got personal replies from this company when I needed a speedy delivery. But I did, they were effective, and my delivery arrived just when I needed it! So rare... Thanks, guys.

The team at Brace Yourself provide an honest, friendly approach to your shopping experience and the quality of their products are amazing. I recently ordered an Incrediwear knee brace to aid my running which feels comfortable, robust and offers an interesting cooling effect when the knee is active. Pleasure to shop here.

Unfortunately the product didn't work for me but a refund was processed quickly without any fuss. Thank you Jeff

We began with the Incrediwear knee supports, which are noticeably “Incredible” and moved on to try the back support. Decided we needed something sturdier and before we had even sent the support back the Incrediwear back brace was on its way. Incredible and creditable customer service of the highest order. Jeff,
You’re a star!

The service from this company is excellent. Good communications. Great delivery times and speedy reply to an email sent regarding a change to an order already placed.
Can definitely recommend using them.
Top marks to Jeff.