Completely incapable of delivering. We've ordered the same amounts every week for months and almost every delivery is either late, cancelled or rescheduled without notice. We've spent endless ou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Poor quality products, poor stock rotation, missing items that have been ordered, poor dates on fresh goods. Ask for goods that don't arrive to be delivered next day, and nearly get a NO, no one in y... Toon meer
Bedrijf heeft geantwoord
Delivery service is the worts delivery service I had ever experienced You just simply don’t get your delivery Not enough staff and taking new Custemer’s on is something Brakes should not d... Toon meer
Bedrijf heeft geantwoord
We are currently working with Jennifer Rozelaar, who is consistently professional, approachable, and highly knowledgeable about Brakes’ products and services. She responds promptly, keeps us proacti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cateringeten en -drank leverancier
- Distributieservice
- Voedselfabrikant
- Voedselproductenleverancier
- Restaurantbenodigdheden winkel
- Groentegroothandelaar
Geschreven door het bedrijf
Brakes is the UK’s leading foodservice supplier, delivering high-quality food, drinks, and catering essentials to businesses and organisations nationwide. For over 60 years, we’ve proudly served restaurants, pubs, hotels, care homes, schools, and more—helping them create exceptional dining experiences. Our team of experts, including nutritionists and development chefs, ensure we provide industry-leading support, from compliance with food standards to the latest culinary trends. Whether you need fresh ingredients, menu inspiration, or tailored solutions, Brakes is your trusted partner in foodservice.
Contactgegevens
Enterprise House, Eureka Business Park,, TN25 4AG, Ashford, Verenigd Koninkrijk
- 0345 606 9090
- customer.services@brake.co.uk
- brake.co.uk
2,7
Slecht
192 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
BAD BAD BAD.....CONSIDERING I AM…
BAD BAD BAD.....CONSIDERING I AM VULNERABLE CURRENTLY HOUSEBOUND CANCER PATIENT AND CONSTANTLY HAVE TO CALL ‘CUSTOMER SERVICE’ WHO REPEATEDLY TELL ME MY GOVERNMENT FOOD PARCEL IS ON ITS WAY....THEN NOTHING ARRIVES ON 4 OCCASIONS SO MISSED 4 PARCELS DUE THEN STAFF TELL ME EXCUSES LIKE...”PARCEL WAS LEFT ON THE DOORSTEP.....DRIVER COULDN’T FIND MY ADDRESS....DRIVER COULDN’T GAIN ACCESS THROUGH GATE EVEN THOUGH THERE ARE NO GATES....DRIVER COULDN’T GAIN ENTRY TO INTERCOM DOOR....AGAIN NO INTERCOM TO MY ADDRESS.....TOLD ME ON OTHER OCCASION DRIVER DELIVERED TO WRONG ADDRESS........THIS SERVICE/COMPANY IS APPALLING AND GIVEN THESE ARE THE VULNERABLE WAITING FOR FOOD PARCELS......IF LEFT TO BRAKES PROBABLY COUNTLESS VULNERABLE AND ELDERLY NOT GETTING BASIC FOOD....ITS DISGUSTING
30 mei 2020
Review zonder uitnodiging
Absolutely no way of finding out when a…
Absolutely no way of finding out when a delivery is turning up even though the lorry has delivered elsewhere locally! Already waited 5 hours and still nothing, called the office and told 'sometime before 2pm' I can appreciate they are busy but they need to put something in place to inform customers of at least an hours window for delivery. Routes are pre planned and lorries have trackers so I can't see why this cant be done!
Also had a issue with fresh food, i.e carrots, melon, cabbages and apples, turning up frozen! All had to be wasted because it was inedible!
28 mei 2020
Review zonder uitnodiging
Absolutely dreadful food
Absolutely dreadful food, the government should check what they are sending out to people, how can you look forward to your weekly delivery when it’s so poor
27 mei 2020
Review zonder uitnodiging
Where is my food?
As a person on the Government list, Brakes were supposed to be delivering food to me, started well...this week food should have arrived Tuesday , nothing arrived so phoned twice and was told on way to me....NOTHING. Wednesday, phoned again, delivery definitely out to me....NOTHING. Contacted Brakes on Facebook first thing THURSDAY, told parcel delivered (no day/date given) I’m here, 24/7....NO DELIVERY , why would staff say on its way to me? Fobbed off and now have to wait until FRIDAY . Not good enough even with Covid 19, don’t think DEFRA would be happy!
14 mei 2020
Review zonder uitnodiging
This week I tried out the new "Call &…
This week I tried out the new "Call & Collect" service offered by Brakes and I was really pleased with the whole process!
Collection was kept contact free and the staff at the site we're super friendly! Would definitely recommend.
24 april 2020
Review zonder uitnodiging
AVOID THIS COMPANY
AVOID THIS COMPANY. THEY LOST MY BANK DETAILS AND BLOCKED MY ACCOUNT, EVEN THOUGH WE ARE NOT IN ANY DEBT WITH THEM. THE CREDIT CONTROL STAFF WERE EXTREMELY RUDE. AVOID!!!!
28 januari 2020
Review zonder uitnodiging
Totally unreliable and time consuming service
Totally unreliable service.
I am running a new cafe and I got set up with Brake, they took 2 weeks, plus the website took like another week to get access to.
I placed an order last week Saturday 23rd of November 2019 and I am still waiting for my delivery I have called and they still making me wait to giving me an answer I asked to talk to a manager Rebecca I am still waiting.
Even I got promised to get the delivery yesterday 27th or today 28th of november early morning and I am still in the phone trying to sort this.
This company is time consuming, unreliable and it seems they have no interest in peoples business.
I have not received any apologies or whatsoever like is something totally normal for them.
I don't have to explain how important are suppliers for a business owner or manager needs to rely on in order to run a place and get some consistency
28 november 2019
Review zonder uitnodiging
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