Brakes Reviews 191

Thank you to the lorry driver who ignored the 7.5t weight limit in Symonds Road in Bury St Edmunds this morning. There's plenty of signage, there's no excuse.

Our delivery driver Ross is an absolute star. Always cheerful, polite, and helpful. Couldn't ask for better customer service.

Such a terrible customer service look at this reply said by

Paul

Are you not able to log into our website? I'm merely guiding you to the best option to review our halal products. Is there anything else I can help you with today? If not then take care and enjoy the rest of your day

Been using brakes since opening our cocktail bar in December, the your way service is brilliant and I can’t fault our driver will! He is always making sure our deliveries come on time and even on his days of he ensures everything gets delivered!!

Worse than useless. Of the past 8 deliveries, 7 have had issues with missing stock, not because it's out of stock, it's just not picked, or they send the wrong items. Rep says mistakes will happen and that's understandable occasionally, but they happen on almost every delivery. I've consistently tried to get in contact with management, but the office refuse to give out contact details, so that's impossible. It seems to me they're hiding from justifiably upset customers.

I've given up now and sourced all Brakes products from alternative suppliers. Looking at these reviews it seems I'm far from the only one.

I wish you the best of luck if you decide to use Brakes as a supplier.

Helpful, prompt, great service

Thank you METIN for the best delivery our products. Very prompt and very professional !!! Always when he delivers our products everything is perfect and good condition. Respect !!! Kitchen Staff

Rest of reviews say everything I wanted to. They are absolutely shameful as a company

I have used Brakes for the past 8 years supplying 2 of my businesses with food and drink, over the last 18 months the level of service has deteriorated significantly to a point that I have stopped using them for one of the businesses and moved all my orders to another large wholesaler.
I have used Brakes mainly for the customer service they provided, certainly not because of cost as they are one of the more expensive suppliers, even with discounts.
With the other business I am slowing moving my orders to another supplier as they seem to care about having your business where Brakes have lost that touch.
All started when they moved my account manager, who I had since day one and built a good relationship with, since then I have not seen an account manager not once and certainly for the last 6 months not even had a call to see if there were any problems.
Lastly credit control, well what can I say about them, in the last 6 months they are the biggest pain in my backside, quick enough to chase an account if a few days late but not quick enough when you have been chasing credits for the same period for 2 weeks due to stock not delivered.
When you do pay them, they seem to have a habit of allocating the payment to the wrong month and invoices despite a remittance with all invoice numbers and amounts documented on it been sent. When you speak to them its never their fault, typical credit controllers you might say, yes I agree but at least before chasing make sure you have done your job correctly and not caused the delay in the first place.

Update 29/01/2024: Brakes customer service reached out to me due to my review and asked for further details, I gave them my account number and details of poor level of service, then got ignored by them. as I said there is better and cheaper suppluirs out there that actually want your business.

Worse food suplier you can work with. Most of the product is very short dated. Poor quality. Keep get over charged. Half of the return/credited amount missing. Billed out of blue. 2 years after closing account got county court claim don't know why... Appealed against it. Mislead with wrong court details by their dodgie Solicitors. Communication by email blocked by them. Letters never answered. Stay far far away from this company. They are thiefs, cowboys, robbers.
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Constant problems with quality,storage,online saying goods are available you order them only to find there not available or have been discontinued!customers service is robotic I know exactly what they are going to say they never get back to you they just lie,drivers are all great but when it's been stored inside the lorries we get icing sugar with chicken on top of it totally wrong, we've had mouldy bread ,split tubs of vitalite mouldy fruit,cheese mouldy,the list goes on. ,,this is nit my business I'm just the chef but I would never use this company there's always something missing items we have paid for which are not on the lorry I complain they say sorry that's it same thing happens the best week.

I have dealt with Brakes for 6 months and it has been a pleasure. The deliveries have been prompt and the customer service always helpful. My contact (Tracey) deserves special mention as she has been so helpful in setting up and maintaining the account.The quality & variety of the products is excellent.

After some accout opening issues it was handed over to Tracey who has been amazing. I was up and running in 24 hours the delivery was easy and she rang to check up to make sure all was well..so far so good and a really good selection of products

Where to start terrible local sales rep Brooke who after 2 weeks just went AWOL didnt answer calls,or return emails and left us with an absolute diaster through failed deliveries for a 8000 people music event which meant we had staff running round to stores to buy food for our stalls that didnt arrive. Complained to the Manager above who never even bothered to respond. As such we have closed our account.

Absolutely terrible customer service. Lied to, people pretending they don't exist to escape responsibility. Actually you couldn't make this up, how have they managed to survive as a business when there is so many better options. My advice would be to avoid like the plague.

For six long months, I've been trying to resolve the simple issue of adding my card details so I can place an order. I received a call two weeks ago, assuring me that the problem was resolved after all this time. But now, as I attempt to place an order, I'm encountering the same issue once again. What is wrong with this business? How can something as straightforward as this not work?

You are loosing out on a customer with two large orders a week. Anyone from the management team who wants to discuss this please do get in touch mamacitastalesatgmail.com. You have good products but the service/ technical issues are shocking.

Brakes worker was delivering to my school and I didn't see the man coming in and shouted at Me and said learn manners

I work for a large company that uses brakes. They have to be the worst food service company in Britain by along way. Where to start: communication is awful. We have a delivery window, very rarely are our deliveries on time. There always seems to be something missing. If I could I would get rid of them. What doesn't Make sense is why do they keep adding companies when they can't manage the ones they have. Avoid like the plague.

Beth helped me open an account, and get an order through within 24 hours. She was helpful, talked me through the order process and was on hand to answer any questions. I can't fault the service I've received and I've been very happy with the produce delivered. I would recommend using Brakes without hesitation.

They kept sending wrong items. When I asked to change the correct ones, they say sorry they can neither change nor refund. They dont care customer and they just care their own benefits. My latest order came with wrong item again. I ordered medium size of jacket potato bt they sent small ones which I have never used. In addition to that, when I cjecked my account to make sure that I ordered correct item, it shcoked me since someone intruded my account and added small potatos and cancelled the meddium ones. If I dont have confirmation email one day before I had no chance to prove that I ordered correctly.
This is a con and ripping off.

After leaving a 1 star review 18 months ago after Brakes dropped us without any warning, leaving us with half our menu out of stock until we found a new supplier - they had the cheek to call this morning looking to see if they could supply our business again. I was speechless and after my response to the girl on the phone, so was she ! When I said I would never use you again, I meant it. £50K of business now with a great supplier, 10PM cut off and 5 day a week delivery.