If they had a 0 for stars that's what they would get. I got my first direct deposit and still can't get my funds off. I would advise anybody that doesn't mind having their money deposited to this acco... Toon meer
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Lees wat reviewers zeggen
Whatever you do, I sincerely urge you not to hold your funds in the Uber Pro Card. “Branch” the “bank” holding your funds are a bunch of scumbags. Had fraud on my card, in a completely different state... Toon meer
Bedrijf heeft geantwoord
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas... Toon meer
Bedrijf heeft geantwoord
I had a question about how the cash advance works and how I repaid the borrowed amount. The woman I spoke with was so knowledgable, kind and patient working with me. She explained what I needed to kno... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Branch is a mobile-first technology that provides financial flexibility for hourly employees.
Contactgegevens
Minneapolis, Verenigde Staten
- hi@branchapp.com
- branchapp.com
3,2
Gemiddeld
265 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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0 for stars that's what…
If they had a 0 for stars that's what they would get. I got my first direct deposit and still can't get my funds off. I would advise anybody that doesn't mind having their money deposited to this account and don't have access to get it, no customer services support. Stay far far far away. Go with anybody except Branch!!! Horrible
17 april 2026
Review zonder uitnodiging
Very impressed with your AI system
Very impressed with your AI system. It’s very up-to-date. Keep up the good work. I’m really liking y’all as a bank. Only thing I would like to see chains was getting the cards quicker to us.
14 april 2026
That I got my question answered.
14 april 2026
Antwoord van Branch
Hi Shawna, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Antwoord van Branch
Hi Donald, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Antwoord van Branch
Hola, Lamentamos la frustración que esto ha causado. Comprendemos lo importante que es recibir actualizaciones oportunas sobre las disputas. Nuestro equipo se toma estos asuntos muy en serio y trabaja para llevar a cabo investigaciones exhaustivas. Por favor, contáctenos a través del chat de la aplicación o de nuestro centro de ayuda para que podamos revisar su caso y brindarle más detalles.
Knowledge of the business helps me…
Knowledge of the business helps me because I don’t know jack about it!
13 april 2026
Antwoord van Branch
Hi Michael, Thank you for your review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Transaction dispute taking longer than…
Transaction dispute taking longer than expected. Affecting earnings and this is my only secondary income to feed my children. Putting me in a bad place.
10 april 2026
Antwoord van Branch
Hi Sherrell, We’re sorry for the frustration this has caused and the length of time it takes. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details
Antwoord van Branch
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Joke of a so called “bank”
Whatever you do, I sincerely urge you not to hold your funds in the Uber Pro Card. “Branch” the “bank” holding your funds are a bunch of scumbags. Had fraud on my card, in a completely different state, mind you. Went through the dispute process and it was several transactions totaling over $625. Well, the scumbags denied my claim despite it not being physically possible to be in two separate states at once, and then BANNED my whole account! I still had $200 in there (unable to withdraw) and a $785 direct deposit supposed to be hitting the day after its closure so now both of those funds are in the abyss. Long story short, I would HIGHLY advise you not to keep your funds in here their customer support is truly the worst I have ever come across none of them know what they’re doing, and those that do are on the “email support” that respond back to you days apart from correspondence. Just warning those that use this.
10 april 2026
Review zonder uitnodiging
Antwoord van Branch
Hi Connor, we're sorry to hear about your experience and appreciate you sharing your feedback. Please reach out to us through our in-app support chat or Branch Help Center so we can look into this for you.
Antwoord van Branch
Hi Gail, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch. Please don't hesitate to reach out if you need further assistance!
Antwoord van Branch
Hi Juan, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Antwoord van Branch
Hi Priscilla, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch and are happy to help!
Antwoord van Branch
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Antwoord van Branch
Hi Deborah, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Thanks for educating me.
She was so helpful and explained everything to me.She was patient and I really appreciated her taking the time because I never have done this by myself..
8 april 2026
Antwoord van Branch
Hi Angela, Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience, and we’re always here if you need anything
I was scammed blamed me for the action…
I was scammed blamed me for the action and they won’t do anything about it called many times told I was getting my money back in 24 hours being lied too and no help resolving the issue I was scammed out if $300 by a fake uber call stating my account was hacked and that someone else was using it not knowing what to think caught me off guard where I did ended up giving my information out after knowing what happened I locked my card order a new one and change all passwords but your company won’t help me and doesn’t believe I was scammed base on what they investigated on I also sent a email to appeal it and something from uber stating that my account was logged in from another device which wasnt me no one is getting back to me branch also said it’s on uber and uber said I have to deal with branch so I’m not happy with the branch as of now I got screwed over
21 februari 2026
Antwoord van Branch
Hi Elizabeth, We’re sorry for the frustration this has caused. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. We saw you reached out yesterday, but please reach out through in-app chat or our help center so we can review your case and provide more details if needed.
Tuve un retiro de dinero de mi…
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas q atendieron.. mi llamada fueron muy amables...
30 maart 2026
Antwoord van Branch
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Great services great workers 100%%%%%%%
7 april 2026
Antwoord van Branch
Hi Jude, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Experience was excellent
Experience was excellent. Service rep was patient and very helpful
6 april 2026
Antwoord van Branch
Hi Ernesto, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience overall! Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
The representative immediately understood my issue…
The representative understood my issue immediately and proceeded to walk me through the steps needed to solve the problem. The best customer service experience I have had with Uber/Branch.
6 april 2026
Antwoord van Branch
Hi Sharon, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
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