BankMobile Reviews 3.249

I had a really great experience with BankMobile customer care because of Rosa. I had a few questions and she answered everything quickly and clearly without making the process stressful. You can tell she knows what she’s doing and genuinely wants to help people. It’s rare to get customer care this good anymore. I really appreciate her help and hope BankMobile knows what a great employee they have.

this was the worse decision my school has every made, they are no help they are rude i stayed on the phone 2 hours on hold and once i got on the phone absolutely nothing i was calling for got resolved

After I asked the Representative to not turn off my card!! She did anyway and lied about too!! They need to play that recording !! I was scam by one of the Bankmobile reporters.

Treacherous/ HORRIBLE. God forbid you ever need customer service for any issue!!!!! Have called 5+ times today, been put on hold... currently @ 48+ minutes hold time. All because of some mysterious account restriction online? Awful, awful, awful. Negative 5 stars

This company is completely ridiculous. The worst experience i have ever had in my life. I received a refund from my school and went online to register my account and upload my documents to activate my student account debit card. The placed my account on a ID hold. I called to ask why there an ID hold someone said because my zip code on my profile doesn't match my ID. (Which is a damn lie) A lady then verified that my ID matches my profile and said their waiting on my SSN to be verified.(which doesn't make sense because you said it was an ID HOLD!) However both documents where accepted in there system. Called 3 more times after that and spoke supervisors who don't help shit at all. The app doesn't allow you to switch to another bank to deposit because they gray out the link for Add an external account. This a sad and terrible company people need their money and they are playing games. Moral of the story DO NOT EVER USE THEM!! THEY WILL GIVE YOU THE RUN AROUND AND PUT YOU ON HOLD FOREVER ( I have been calling for a week and im currently on hold right now)JUST TO TELL YOU THEY HAVE TO PUT IN A TICKET!

Worst experience ever. Horrific customer service. Excessive “security” measures. Unwilling to assist in a timely manner. Insane hold times. The worst.

I had been facing difficulties in accessing my account for approximately three months. Fortunately, thanks to Rosa’s assistance, I was able to regain access to my account without any issues within a week. I am extremely grateful for her help and would like to express my sincere appreciation for her support. Thank you once again.

My experience with Bankmobile was by far the worst. I was left on hold for over 45 minutes three different times and then over 1 hour and 30 minutes two different times. Just for them to not fix my problem. They had me running through multiple hoops for them to keep asking me for more documentation and refuse to fix my issue after providing them with everything they asked for. If I could put less than one star I would.

Rosa was helpful and quick. I appreciate the help and how easy and quick it was.

Rosa was very helpful. I had tried getting help on the phone earlier and, after a significant hold time, I still don't think the lady knew how to help me. So I tried messaging through Facebook and Rosa quickly responded and initiated the process to solve my problem.

My experience wasn’t going so well until I interacted with Mike via Twitter. I’ve been calling customer service care for two weeks and there was always an issue until Mike helped me out in less than a day. The best customer support ever!

Gave me very fast responses, and didn’t question anything outside of the issue i was trying to address. Messaging them on facebook was a long shot, but shockingly worked haha. thank u bankmobileeeee

Mike was really good at helping me with my issue. It was fast and simple

Mike was super cool and quick with my response. The process was easy and saved me the haggle of calling and being on hold. 10/10

Rosa & Mike were very helpful through the morning, started talking to them at 6 finished at 11 and they kept the same helpful attitude and welcoming tone throughout all of it. I really appreciate those two!

After trying to change my refund preference by navigating their atrocious fraud detection system, I was locked out of my account completely and told I was to receive a paper check in the mail. Given the state of the USPS and mail delays/missing mail, I cannot trust that I will receive my refund.

I see reports of a Mike or Sascha being able to assist people directly. If either of you see this review, please reach out to me directly if possible to resolve this.

REFERENCE ID: 850F3BC0

The worst banking service I have ever experienced. Customer service is horrible.