Brek Reviews 55

I booked my room showed up hour later everything was set up . Got my room switched to bottom floor. Paid exactly what they said.

I would give zero stars if I could. I made a reservation at a Red Roof Inn Hotel and was almost immediately texted that the property rejected the booking claiming that no more rooms at that rate were available. The Red Roof Inn has no knowledge of this and the location in question had a practically empty parking lot indicating vacancy. When I attempted to seek resolution with their customer service line, I was treated with rudeness and disdain. The representative tried to make this about policy and procedure and implied that Brek was not in any way responsible for the failure to book. Meanwhile, I am still waiting on my refund. Do NOT use this service as it has proven unreliable at best and potentially criminal at worst.

I made a reservation at a hotel I thought was a different hotel and immediately realized the mistake the hotel said it wouldn’t be a problem to cancel as long as brek would push it through , brek told me the hotel refused my claim as I was sitting in the lobby this is the text they sent me and have not responded to anything further

“Hi Thomas, since they declined the refund request, kindly obtain a written approval from the hotel and send it over to our email help @ brek.com so we can reopen the case for you. In the meantime, we cannot proceed further unless a written approval was received from your end. We since apologize for the inconvenience and please let us know once you obtained the document.“ I am forced to stay at this hotel now first and last time dealing with this trash company

thought i was on priceline then i get a reciept from Brek i then wanted to cnl and called the agent lied and told me i made the reservation on priceline and could,nt cancel the site clearly said 24 hours notice my complain is the agent went though multiple lies just to keep me from canceling.

Roaches were crawling on the beds at Quality Suites Fort Myers I-75, my family had to leave the hotel at 2 am because of the roaches. I informed Brek and they failed to do anything about it

I didn't have one problem going through Brek.com. They did everything really well. When I checked in to the hotel that was reserved for me by brek it all went very smoothly! The hotel was really nice, along with the room. No issue's what so ever. I would definitely recommend Brek.com for your travels!!!!!

I had ordered a hotel and put the date and they said it was available. I paused for the hotel and than it came back the room is no longer available. They refuse to refund the money. That happened twice!

TOTAL SCAMMM they take your money and never follow through with the reservation,DO KOT USE FOR YOUR OWN GOOD!

This company is a joke! Total scam! I booked for today and they somehow switched my reservation to Tuesday. When I called they told me there was absolutely nothing they could do to change the date of the reservation even though they screwed it up! Then they said they could cancel it but I wasn’t guaranteed a refund and if the refund was approved it would take 5 days to get my money back. Funny how they can take your money out instantly but can’t put it back! Worst company and customer service ever! Do not use them!

Customer service agent “Jeff” whom I stated more than once that I did NOT want to talk to anymore admittably LIED to me as he informed me that I was never speaking to a Supervisor named “Sam” because it was him, “Jeff,” impersonating “Sam” the Supervisor, the entire conversation thereafter. When I threatened to contact the authorities to report that the company’s employees willingly commit fraud, “Jeff” abruptly ended our text conversation without providing any explanation. Brek outsources its work to international amateur trash who’re of course all too willing to commit fraud and launder money for their pennies yet are too dumb to lie about it. Why do they get dressed up in their best business attire just to take 1 headshot to use for their profile pictures?! 😂😂 Brek is diabolical 😂😂

If I could give less than one star I would. They took our money and then proceeded to tell us that the reservation could not be completed.

If I can rate with no stars , I would... Scam,, i repeat SCAM!!! Do not use this website or company for any hotel room bookings... They never follow through on actually booking a room and you're stuck trying to find customer service to refund your money.

They sent me to the worst hotel on the planet. Full of crack heads, roaches and a promise of breakfast with the front door to the office being locked and no way to get any breakfast. The location steals your deposit and claims you damaged the room when you never even checked in. You call brek for help since it was their system you used to get the room and they say "no refunds". Don't ever use them. You have been warned. It's way worse than I'm explaining. I just don't have the energy to keep going. Just stay as far away from brek as possible.

Paid for room, reservation never went through. Still no refund...

The reservation was done through Unfortunately, one of my family members got sick before checking in to the hotel and needed to go to the emergency room and was not able to stay at the hotel as they planned. On 07/29/2025 around 5pm I emailed a doctor's note to the hotel they were staying at so the reservation manager knew what was going on. The next day, on 07/30/2025, I emailed Brek the doctor's note first thing in the morning, stating that the customer was not able to stay at the hotel because of medical reasons. Since 07/29/2025, I talked to five different travel representatives, and all of them sounded like computers. They said they would help us and get a refund within 24-48 hours with the doctor's note they received. Everything was so far so good, but from 08/04/2025 to 08/08/25, because we did not receive the refund as they promised, I decided to follow up and call and noticed they were avoiding or not returning my calls, just sending me text messages that they were working on it. On 08/06/2025 I sent them a message and am still waiting for a follow-up phone call as they promised, and they are giving me the runaround that they were waiting for a cancellation letter from the hotel, that the hotel already waived the night, but because it was booked through a third party, I needed to go to Brek, and that's exactly what I did. I'm very disappointed with their professionalism in leaving a customer in limbo and promising something that they did not do. A cancellation letter will not take ten days, especially when you know the travel industry and already talked to the hotel directly, and the hotel was willing to waive and process the refund.

Do NOT BOOK WITH THIS COMPANY. They are scammers. They refused to refund me the money for a hotel I never even stayed at! I’m in the process of reporting them to BBB

SCAM. CON. THIEVES!

Booked a room through break, tbrek withdrew my money then said sorry6 the hotel won't accept this reservation. But break won't refund my money although no reservation was made. DO NOT USE THIS SITE !! THEY ARE A CON AND ASCAM!!

I wish there was a zero star option. I booked my stay at the Hilton on Brek.com
I called them to reschedule because of personal reasons. I called them to confirm 3 hours before arrival as I was instructed, to find out They never changed my reservation. You can not Imagine my panic. This company is unreliable and rude. They made NO attempt to find me a different hotel. They caused me so much stress and anxiety as anyone can imagine, arriving at your vacation destination with no place to sleep.

BEYER BEWARE!!!!!!
Customer service is not willing to help make THIER mistake right. They will repeatedly tell you that they are not willing to help. Will blame the customer and tell you to learn how to book a reservation. Very unprofessional and Rude and disrespectful. Will call you a lier over the phone.
ABSOLUTE GARBAGE platform