Bridgend Ford Reviews 

Really poor customer service as I left the show room today because felt like I was not wanted there had to go to vauxhall instead and purchased a btad new crosslander Ford lost a customer today poor

Leah and kris were amazing from start to finish. I would highly recommend anyone looking for a new car to go and see them. Thankyou both so much.

both James and Bethan were very friendly , helpful , courteous and polite ,and most important ,patient , they explained everything to my wife and I, and kept us informed whilst we were waiting our new car ,they made everything so easy for us

Chloe was very knowledgeable and so helpful without being pushy. She kept us updated the whole time,even rang us up a week after taking delivery of the car to make sure we were happy

Chloe Evans is just outstanding made the and over an exceptional service, such a polite positive & knowledgeable person showed me everything inside and out of the car. She really went above and beyond leading up to the big day keeping me updated. So thank you such a credit to the Bridgend ford team.

Very helpful polite staff.Our car arrived within two months,Chloe had loads of patience explaining all the new features on the car and followed up with a phone call to see if everything was ok. Would certainly recommend Bridgend Ford

First class customer service. Very helpful setting up the Ford App and explaining all the features on my new car. Highly recommended.

Brilliant service and Dean the salesman was a great help. The staff at the main desk were also extremely helpful when I had a few initial problems with a tyre and parcel shelf

Excellent service when I bought a car for my daughter. Very efficient, friendly and helpful staff. I dealt mainly with Simon Lloyd who was the best person we have ever bought a car from. Simon was extremely helpful, honest and so easy to deal with. I would definitely buy a car from Simon again, and would highly recommend him and Bridgend Ford.

Amazing service for the Sales Person Tom Drew. He showed me all the vehicles he thought I'd like and let me take my time and found the perfect new(used) vehicle for me. Highly recommend

I returned to order my second new car from Bridgend Ford. Thoughout the difficult time of Covid, I had to wait such a long time to finally take delivery. My neighbours also ordered a new car from another Ford dealership at the same time. They had to continually chase their dealer for information. However, I received regular video updates from Chloe to keep me informed (thank you Chloe). This is just one example of the fantastic customer service Bridgend Ford provides. I will definitely return for my next car.

I had a brilliant experience at Bridgend ford and would highly recommend it. Bethan was the lovely lady who helped us with our car, she was friendly and nice and helpful she made the process very easy. Can’t fault her service one bit very happy with everything.

I mad an appointment with a member of staff and they didnt keep it so i had a wasted journey.

Picked up our new Kuga from Chloe at Bridgend ford. Made us feel like we was picking up a million pound car. Thank you all at Bridgend ford for a lovely welcome and especially to Chloe and Bethan

If I could give Zero stars for my experience I would. Stay away from this garage. Anyone looking at previous good reviews please don't be foolish enough to think that I'm just the unlucky one to have been affected by these cowboys. So this time last year I purchased a Ford Ranger from two salesmen at Bridgend Ford who I am now informed no longer work there who have basically sold us a vehicle for 25000 that actually is not roadworthy. So from the minute we purchased the vehicle there were red flags, when we returned from our holiday in the February we noticed the brakes were grinding and the car hadn't been driven. This was a clear indication that there had been no service done on the vehicle and that the break pads and discs were worn down to the point it wouldn't even pass it's MOT. We contacted the garage and were told that we would be sent service history on the vehicle, fast forward to a year of fighting because of multiple issues with the car including broken air con, and now the turbo has gone on the vehicle meaning it hasn't been driven since August because we have been in a dispute with the dealership who have ignored us at every opportunity. Just one day out of warranty and after they have promised they would pay for the diagnostic as well as fixing the break pads they have ignored us. We escalated it to FORD and they have lied through their teeth about us and whenever we called we had to give in a false name to get through to the manage because the receptionist would tell us that there was no one available to speak to us. When Ford got through to the garage they have told Ford that they are helping us but they aren't and have said they are not doing anything to help. Stay away from Leon, Dave and everyone else at this garage who clearly are so uncompassionate towards our situation and state well the people who sold you the car are no longer here and thats the reason why they won't help. I am sorry but this is the worst customer service and customer experience I have ever had in my entire life and we are now having to instruct the another ford garage to repair the vehicle due to these cowboys refusing to even support us at all. Please don't make the mistake we did and buy a car from this garage. They are very untrustworthy and disloyal and clearly only bothered about money. Save your self and go somewhere else.

Buying a car was made so easy and Dean in sales was great everything went so smooth Dean went out of his way to ensure that my personal number plate was on car ready and waiting for me I will definitely recommend thanks wyn harris

Dave Allen fantastic service with my ford focus

Great service. Smooth handover

Thankyou for an excellent customer service I am very happy with my new car it came to me like new condition in excellent clean and tidy condition and expertly valeted. I would highly recommend you to others
Thankyou.

The whole process was seamless thanks to Simon Lloyd, it is the way every used car sale should be.
Even when there was a fault with the car it was sorted out so easily. Thanks Simon