Catherine assisted me in full with a small issue with my order. She made it no problem to resolve, a simple exchange of emails and Catherine had it all sorted for me. She even followed up with confi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
-Products are good quality for school uniforms. -Site quite simple but do the job. -Return not free but straight forward and refund done quite quickly. -Too long delivery lead time, especially dur... Toon meer
Bedrijf heeft geantwoord
I've been a customer for years now and only recently received a faulty item for the first time. Cindy was super helpful and resolved my issue quickly and a replacement item was sent promptly.
Bedrijf heeft geantwoord
I recently purchased a PE T-shirt from Brigade, but unfortunately the embroidered badge on the front was faulty. I contacted Brigade to let them know, and I was very impressed with how promptly th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Contactgegevens
15 Binns Close, CV4 9TB, Coventry, Verenigd Koninkrijk
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Uitstekend
1K reviews
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Great response and super quick customer…
Great response and super quick customer services. Especially from Cindy!
18 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely feedback! We’re really pleased to hear you had such a great experience with our customer service, and we’ll be sure to pass your kind words on to Cindy. 😊
Thanks again for taking the time to leave us a review!
Great Company!
The efficiency of the company are second to none. Every time I have a question I am met with the most helpful team who reply as quickly as possible to help resolve any issues I have.
The quality of the uniform ordered has also lasted us over a year!
17 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your fantastic review!
We’re delighted to hear that you’ve had such a positive experience with Brigade and that our team has been able to provide helpful and speedy support whenever you’ve needed us.
It’s also great to hear that you’ve been happy with the quality of your uniforms and that they’ve continued to last well over a year. We really appreciate your continued support and kind feedback! 😊
Have used Brigade a few times with no…
Have used Brigade a few times with no issue, the last order has taken a little longer to arrive than expected but customer service was very quick to respond and apologise for the inconvenience.
Shout out to Cindy in customer service.
16 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you for your continued support and for taking the time to leave us a review. We’re pleased to hear that, despite the delay with your latest order, Cindy was able to assist quickly and provide the support you needed. 😊
Uniform came quick than expected
Uniform came quick than expected, easy to contact and send back as I ordered the wrong sizes. Cindy was most helpful when I contacted too.
Great experience and service
10 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you for your lovely review! We’re pleased to hear your uniform arrived sooner than expected and that Cindy was able to assist with your return. 😊
Unfinished items arrived but customer…
Unfinished items arrived but customer services rectified quickly for us.
1 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you for your review. We’re sorry your order arrived incomplete, but we’re pleased our customer service team was able to resolve this quickly for you. Thank you for your understanding. 😊
Rubbish quality and takes a ridiculous…
Rubbish quality and takes a ridiculous amount of time and is overpriced. They are the only shop to buy from - so it is ridiculous that they can't even deliver quicker than a month!
14 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
We’re sorry to hear that your experience hasn’t been as expected. We’d really appreciate the opportunity to look into this further and see how we can help. We’ve requested additional information via Trustpilot so we can contact you directly.
Easy site to navigate and place my…
Easy site to navigate and place my orders. Customer service (Cindy) fantastic! Dealt quickly and politely with my issue.
6 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Many thanks for the great feedback. It’s fantastic to hear you found ordering straightforward and that Cindy was able to help with your issue so promptly. We really appreciate you taking the time to share your experience. 😊
Great customer service
Great customer service. Many thanks to Cindy for her prompt attention
11 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely review. We’re really pleased to hear Cindy was able to help so promptly and make things a little easier for you. We’ll be sure to pass your kind words on to her. 😊
Quick reply sorted everything straight…
Quick reply sorted everything straight away
11 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you for your kind review! We’re delighted to hear that we were able to sort everything out for you straight away. We really appreciate your feedback.
Brilliant experience!
Another brilliant experience with Brigade Clothing!
Cindy, this time, was helpful and efficient and very kind with her emails. Another asset to the Company!
Thank you again. I'm so pleased we bought my Son's uniform with you.
11 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely review! 😊
We’re delighted to hear you’ve had another brilliant experience with Brigade and that Cindy was able to help.
Thank you again for choosing Brigade for your son’s uniform. We really appreciate your support! 💙
Company has always delivered when they…
Company has always delivered when they said they would with plenty of notice on order deadlines , really quality products in the past . We recently had an issue with an item rubbing under the logo but Cindy from customer services replied straight away and has tried to resolve it for me so thanks loads Cindy !
10 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely review and for your continued support! 😊
We’re pleased to hear you’ve been happy with our products and service over the years. It’s also great to hear that Cindy was able to respond quickly and help with your recent issue.
Thank you again for taking the time to share your feedback!
I’ve been using Brigade Clothing for…
I’ve been using Brigade Clothing for many years and have always received excellent service. They’re always happy to help, and nothing seems too much trouble.
I sent an email today with a query, and Cindy came straight back to me and sorted everything out quickly and efficiently. Fantastic customer service!
The items are always good quality and excellent value for money. I would highly recommend Brigade Clothing and will definitely continue using them.
10 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely review and for being a loyal Brigade customer over the years! 😊
We’re delighted to hear you’ve always been happy with our service and the quality of our products. It’s also fantastic to hear that Cindy was able to help you quickly and efficiently - we’ll be sure to pass on your kind words to her.
Thank you again for your continued support and recommendation. We really appreciate it!
Elle was amazing!
I had an issue with my order, due to my own mistake but Elle was super helpful and had a solution for me. Super happy with the outcome - thank you
8 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely review! 😊
We’re delighted to hear that Elle was able to help resolve the issue and find a solution for you. We’ll be sure to pass on your kind words to her.
Thank you again for choosing Brigade!
Ups (Cust Serv and Quality) & Downs (Delivery and Return)
-Products are good quality for school uniforms.
-Site quite simple but do the job.
-Return not free but straight forward and refund done quite quickly.
-Too long delivery lead time, especially during Summer.
-Customer Service (Catherine) was quick and efficient.
8 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you for taking the time to leave us a review.
We’re delighted to hear you’re happy with the quality of our products and found our website easy to use. It’s also lovely to hear that Catherine was able to assist you quickly and efficiently - we’ll be sure to pass on your kind feedback. 😊
Fantastic experience with Brigade…
Fantastic experience with Brigade Clothing! Brilliant communication throughout, and a special thank you to Cindy, who was incredibly helpful and made everything so easy for me when I made a mistake ordering, Excellent customer service highly recommended!
8 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you for taking the time to leave us a review. We’re really pleased to hear that Cindy was able to help you with your order and make the process as easy as possible. We’ll be sure to pass your kind feedback on to her. 😊
Thank you for choosing Brigade!
Customer service was great
Customer service was great, Catherine helped me with my enquiry, she was very professional and courteous and resolved my query quickly.
8 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted to hear that Catherine was able to assist you and resolve your query quickly. We’ll be sure to pass your kind feedback on to her. 😊
Thanks to Elle for excellent customer…
Thanks to Elle for excellent customer service and swiftly replacing a jumper that had been sent in error.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted to hear that Elle was able to resolve the issue quickly and arrange a replacement jumper for you. We’ll be sure to share your kind feedback with her. 😊
Elle was amazing and managed to resolve…
Elle was amazing and managed to resolve my issues quickly and gave some of the best service I have ever received. Highly recommend!
3 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your wonderful review! It’s fantastic to hear that Elle was able to resolve your issue quickly and provide such a high level of service. We really appreciate your kind words and recommendation, and we’ll be sure to pass your feedback on to Elle. 😊
Great customer service from Catherine 😊
Great customer service from Catherine 😊
2 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that you received great customer service from Catherine. We’ll be sure to pass your kind words on to her!
Such a great customer experience with…
Such a great customer experience with Brigade clothing! Particular mention to Catherine who was so helpful. Thank you!
2 september 2026
Review zonder uitnodiging
Antwoord van Brigade Clothing Ltd
Thank you so much for your lovely review! 😊
We’re thrilled to hear that you had such a great experience with Brigade Clothing. It’s especially wonderful to hear your kind words about Catherine — we’ll be sure to pass your feedback on to her.
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