Bright Footwear Reviews 

Well, to begin with I ordered the wrong size. The exchange was easy but I did have to pay for shipping; no problem since they gave me free shipping on the first pair. I like the style but most important is the "barefoot" feeling in a very comfortable shoe.

I ordered 2 pair of shoes after a friend told me about them. They are so comfortable! I play pickleball and wear them and my feet feel great after not hot and tired like with my regular tennis shoes. They are light.

It would be nice to get my order. Got an email today saying they were delivered 2 hours ago. NOT!! It's not even worth the hassle to try to get a refund. Craziest purchase I've ever made.

I have wide feet (think duck feet) and some nail issues where pressure is very painful. These are very comfortable, and since I also have balance issues, I feel a lot steadier on my feet than I did in traditionally designed shoes.

I only wished I had more choices of colors - I was only able to get black & white pairs!

I like that these shoes have a wide toe area. They are shaped like my foot.

Being flat bottomed I think is ultimately better for me. I wear a prosthetic and it seems like my balance is better with these shoes.

What am not sure about is how long they will last.

Delivery was a bit longer than I expected but the shoes are as good as described! They are flexible and very light but provide comfort and support while protecting your feet. We've worn these in the gym and around the house. Very comfortable.

Bright Footwear processed two orders two weeks ago despite my placing only one order. Neither order has been delivered. Delivery updates show one package moving from Chicago to New York -- the delivery address is Ohio. The company asks for patience instead of pressing its carrier.
Buyer beware.

I wish I had read these reviews before ordering. It has been a month since I ordered and no shoes. Communication from the company says they can’t control the customs process (tracking is at 3 weeks so far in customs). That was the first time I realized they shipped from China. I would never have ordered had I realized this from the beginning. I’m giving it one more week and then requesting a chargeback on my credit card.

So far I'm assuming this is a scam. I ordered my shoes one month ago and there has been no movement on my tracking number since June 20th. I can not review the shoe since I have not worn it but the customer service is lacking. They will not process a refund or send another pair.

The shoes were too small but I ordered based on their recommendations. The response time by email was good. Costs too much to return to China and they charge a lot to ship replacements.

Before purchasing be sure you don't want a full refund if you may need to return the shoes.

To get your refund you will need to ship the shoes to the company's warehouse in China and not the US location they shipped it from to you. You're responsible for custom duties, international shipping fees, taxes and fees that will be incurred.

From their email response:
"Refund upon Confirmation: Once you send the item back to our return address, please provide us with the return details (tracking link and receipt). Upon receiving your return at our warehouse, the full amount will be refunded to the payment method you used within 3-7 working days
 
If you decide for this option, you have 14 days from today to return the goods to us, the refund will be processed once the return has been received by our warehouse.We do not offer return labels; the costs of the return and any applicable taxes, duties or fees are borne by the customer.
 
Under this link you can the return form indicating our authorized return warehouse location. Link: Return form and return address.
Return Address:
Guangzhou Makron Electronic Technology co., LTD
No. 88 Jinghu Avenue, Xinya Street, Huadu District
510800 Guangzhou City, Guangdong Province
**(the third roller door on the left side of the entrance)
China
Telephone: 0086-13725447670"

So far I have had many email conversations with the people at Bright Footwear, none have been productive. The shoes were delivered, to where no one knows. Bright Footwear tells me to get a “Lost Claim Certificate” from the Post Office, they tell me there is no such form.
So I paid for shoes I didn’t receive. They say they need a form that doesn’t exist. Any ideas of what I should do?

These shoes are nothing but glorified water shoes. The shoe does not give your toe enough room to spread out and feel the ground. When I opened my package I knew I was going to return them right away. Only to find out they're in China and you have to pay the return shipping fee and you have to do it within 14 days. The return shipping fee to China is way more than what you pay for the shoes. Stay away from these shoes and this company.

This company is on the edge of being a scam. I ordered 2 pairs of shoes and a pair of insoles. it took 3 weeks to receive the shoes, and I still haven't received the insoles, because they don't make this clear-they ship from China. Also, after a back and forth with their customer service, they have apparently blocked me from leaving a review on their website. By the way-they pay customers for reviews! So, any review with a photo-the reviewer got a refund on their purchase. They are not legit reviews. I will not purchase again-the shoes were too narrow to be true barefoot shoes anyway-and the insoles...how would I know, they haven't arrived yet.

Delivering the product would be a good start. I have been waiting a month. They are less than truthful too. They said the items were in stock. Then they shipped them out, but they are now stuck in another warehouse because of customs. The timeline does not make sense.

This company is a ripoff. They say 'free exchanges' but what they don't tell you is it's not free at all. It will cost you at least $40 to do a simple exchange. Also it took me a month to get them because I didn't know they were coming from China. Don't buy from them.

The shipment took three weeks. No tracking number was provided. No status updates during the three weeks. Return policy is terrible. All shipping costs including printing the return label are the customer’s responsibility. Customer service when you call is despicable. I will never again fall for the trap of buy one pair get one free. It’s not worth it. Much better shoes and experience elsewhere.

First time trying zero heel grounding shoes. Took a few days to get used to them. I am a nurse and have worn them everyday at work. Had a bit of shin muscle pain the first week. On week 4 and my knees and hips feel better and I love them and wear them everywhere!

Seriously, I did my homework reading reviews about Bright footwear shoes. I think my honest review is not the norm because the company incentivizes writing reviews and doing unboxing videos. Here's the 2 main issues I had: 1. These shoes are basically old-school lake water socks. You know, the walmart kind. Slip into a pair and you will see zero difference between these higher priced $10 lake shoes. 2. Dishonest practices when purchasing. I bought 1 pair and paid for 1 pair. Later that day I was charged for a 2nd pair and shipped 2 pairs. The same thing happened to my sister who lives in another state. Luckily, I had the email confirmation that I had only purchased the 1 pair. Although I did get a partial refund, the company response did not inspire trust or confidence. My sister ordered after me and same happened to her.

Never got my shoes! An empty package was delivered to me about 1 month after the the estimated date.
I'll write another review after I get my refund.