Bright Reviews 51

NEW: on May 17th Bright announced that they would increase their price from June 16. Looking at our MAY BILL, the price increase has ALREADY been taken into consideration! This is not fair as what has been announced has not been properly followed.

From the start account access nor the app has ever worked. This is the message we get when we connect: "Looks like you have not switched yet to green*, affordable electricity on one simple tariff."

The cost of electricity seems artificially showed low through a fixed amount paid every month, but I am eager to see how the rests piles up and it's time to pay for it...

I shared with customer service that our account access does not work on either of their platforms, that has not been fixed. If it's not supposed to work, just let us know straight, at least it will stop me from wondering!

Update: customer service has not reached out to us.

I was impressed with the service provided (easy energy change over, good app, easy to submit meter readings) until our very recent bill, which was excessively high. It turns out that although we submitted our meter readings monthly, they were never taken into account and all our previous bills had been based on estimates, and now we are stung with a huge bill! If we had known the true cost of our energy we might have been more careful in the winter months. If think it is extremely poor customer care to only take meter readings into account after 7 months, effectively misleading us regarding the cost of our electricity over the winter. We moved to Ireland only recently and so this is our first experience of electricity prices here. As if it isn't difficult enough to budget with Dublin rent prices...
Very disappointed with how we have been treated and we are now looking to move energy provider.

Amazing service from Chloe - delighted to have joined bright for cheaper energy!

Joined less than three weeks ago. App is mediocre. It appeared I had a fixed amount of 56 that was scheduled to be taken from my account immediately after joining so I emailed just to query (was it a sign up fee or could it have been a pre pay amount assuming my energy usage?).

I emailed late on a Sunday and phoned every day and whilst I appreciate everyone is busy and struggling with working from home (as their voicemail reminds you while you're on hold) I left my number with their automated service EVERY SINGLE WEEKDAY and nada.

Oh and because I'm super patient I also sent an email on Wednesday in the unlikely event all the staff had tonsillitis and couldn't return my phone calls.

Don't even think about signing up. Nightmare. Not being able to adjust pre pay monthly amounts or speak to anyone at all about billing structure is a total red flag. Five days of radio silence .....I might just call Joe Duffy.

Update: I was contacted by your complaints team (based on my trustpilot review) and I did let your representative know I had already switched to another provider based on unacceptable access to customer service. Also, the facility to check debit/credit status is not currently available on app (as with bord Gais and energia based on my previous experience with them) in case anyone is curious.

Highly recommend switching to Bright - really straight forward and excellent customer service.

I signed up with Bright in August 2020 when they had competitive prices. The switch went OK but then a couple of months in they informed me of a price hike in the order of 10%. As they were no longer competitive I arrange for a move back to Energia from about November 2020. The move went fine but they kept sending me final invoices that were wrong and too high. I have now received 3 final bills for quite different sums.
Having lodged a complaint with them it turns out they have been calculating the PSO levy incorrectly and overcharged me - and possibly other customers too. This has taken months to sort out and eventually I get a reply from their Head of Regulatory Affairs at Bright in the beginning of February 2021 stating their mistake and that I would get a refund and a €30 charter payment for my trouble. So I wait and wait and wait for about 6 weeks and no payment received. So I ring them again and ask for my money and CS agrees to arrange for a further €20 of goodwill payment to be added. I eventually receive the original amount but not the goodwill payment and Bright have made it clear I will not receive further payment from them because "why would they make a goodwill payment to someone no longer a customer". To my absolute amazement they continued to take Direct Debit payment from my account AFTER I had left, DESPITE the account being in credit, thus increasing the amount they had to refund.
Their billing is atrocious. Some of the bills have too many DD payments allocated other bills have none at all. One of my bills stated €186 received and my final bill stated total payments received €183.38. Their bills are just number salad with downright wrong information. Very hard to reconcile and figure out what has been charged and paid.

Following my experience with Bright I have a few recommendations for their customers reading this:
1. Don't let your account go into credit - you will have a battle getting your money back.
2. Check your bills, do not assume things like PSO levy is correct.
3. If you are thinking of switching you should make sure your account is not in too much credit, as you may have to wait months for your money.
4. Do not take them at their word, especially when it comes to refunds. Check your bank statement for their payment.
5. If you have problems raise a written complaint immediately AND escalate if not happy.
6. Check that their prices are the best for your circumstances as they have hiked their prices from November 2020 (I think).
7. Check your bills and payments.

Their Customer Service staff are very polite but you need to check on them, because they will "forget" things (like refunds) or they will be overruled by their Finance department and you may not be told.

On balance I would avoid them as I have been a customer with them for 3 months and it has taken me 4 and a half months to get my credit balance back from them. Not worth the hassle.

In my experience Bright are not on top of their billing and thus just not worth the hassle.

I recently switched to bright and couldn’t be happier with the process. Customer service was excellent and the bright team took care of everything so there was very little for me to do. Perfect for anyone who’s busy but wants to change to a green, competitive and customer-focused supplier. Highly recommend.

Delighted with the switch - no complaints! Saving money & the planet - what’s not to love!

Super easy and hassle free switch to Bright. Thanks to the very friendly and responsive customer service team for a smooth transition and set up. Highly recommended.

Staff, are extremely friendly. They made switching very straight forward and I can’t speak highly enough of them. Excellent, simply excellent!

Simple efficient no hassle switch... Happy customer. Thanks Bright Energy

Great Tech and really happy with service offered by Bright in getting set up. Glad I made the switch

Got set up for new build connection, no problem. Rang just to be sure and its great to get talking to somebody local.

Top customer service from the whole Bright team..smooth transition from previous provider..friendly and helpful Staff..would and have recommended this Energy Supplier to family and friends..Top Notch Service

Great service, great app, the future is bright 😀

Great price, straightforward swap, love what it stands for

Best switch I made!
Green energy, and a great tariff. Highly recommend

Bright have changed how we use and view our electricity. Fantastic product. Fantastic service.

Love the Bright concept, love the values, love the accessibility of the App and love the pricing!