Sarah phoned me back after I e-mailed a query and was very helpful and resolved all my queries. However I did try to get through to your office on 2 occasions without success because of the volume of... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We thoroughly enjoyed our trip to the Isles of Scilly. Mike Nelham was a perfect host - not only for his obvious knowledge of The Abbey Gardens on Tresco but as a former resident of some forty ye... Toon meer
Bedrijf heeft geantwoord
Enjoyed the holiday despite some failings Plus...Gardens were lovely, guide was good. Minus .. Some of the gardens were a long drive. The hotel was fair, meals not so good, especially if you... Toon meer
Whole holiday went without a hitch . Horticulturist Julia was excellent. Coach spotless and driver very pleasant . Gardens were superb Whole group got on
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over brightwaterholidays.com
Geschreven door het bedrijf
Garden & Scottish travel since 1992
At Brightwater Holidays, we believe travel should feel rewarding, well-paced and thoughtfully designed. For more than 30 years, we have specialised in garden tours and Scottish holidays, creating escorted journeys that bring together remarkable landscapes, cultural heritage and distinctive places across the UK, Europe and beyond.
From world-famous flower shows and celebrated public gardens to private estates rarely open to visitors, our tours are shaped by longstanding relationships and careful planning. Scotland remains at the heart of our programme, with itineraries that explore its Highlands, islands and historic landscapes in depth.
Expertly guided, carefully managed
Every Brightwater holiday is accompanied by an experienced Tour Manager, including horticultural specialists, former head gardeners of royal estates, designers and broadcasters. Their insight adds context and detail throughout, enriching each visit and helping you appreciate every place more fully.
Designed for ease and value.
Our escorted tours are designed to feel straightforward and relaxed, with comfortable coach travel, hotel accommodation and visits included as outlined in each itinerary. With practical arrangements handled throughout and so much included in the price from the outset, you can travel with clarity and confidence.
Why travel with Brightwater?
Over 30 years of specialist experience Award-recognised quality and service Exclusive access to private gardens
In-depth Scottish expertise
A welcoming atmosphere for solo travellers Part of the Specialist Journeys group, Brightwater Holidays continues to create journeys that are carefully refined, consistently enjoyed and thoughtfully delivered.
Contactgegevens
Brightwater Holidays, 1st Floor, 111 High Street, GL50 1DW, Cheltenham, Verenigd Koninkrijk
- 01334 845 392
- info@brightwaterholidays.com
- brightwaterholidays.com
4,3
Uitstekend
171 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I think I spoke to Greg
I think I spoke to Greg, it was a few days ago now so I hope I have his name correct. He was helpful and courteous and I was able to book easily.I have booked with you a few times and I've always found your staff very helpful and thoroughly enjoyed your holidays.
29 juli 2026
Antwoord van brightwaterholidays.com
Thank you so much for your lovely feedback we can share with the team, it is wonderful to hear that you have found our staff friendly and helpful whilst booking your holidays with us. With warm wishes the Brightwater Team
I was happy with the booking process
I was happy with the booking process. I had a few questions and I was reassured. The person was polite, informative and professional
22 juli 2026
Antwoord van brightwaterholidays.com
Thank you for your wonderful feedback, we are very pleased to hear that our team were able to assist you so efficiently and that you had such a positive experience! With warm regards the Brightwater Team
Very friendly.on the phone
Very friendly.on the phone. Found my holiday quickly. Explained discount for.paying in. Full which was a good deal.
29 juli 2026
Antwoord van brightwaterholidays.com
Thank you for your positive feedback, we are delighted to hear that the team made the booking process such an easy experience for you. We appreciate your kind words! With warm regards from the Brightwater Team
Incorrect final invoice quickly sorted after a phone call.
A fairly knowledgeable initial contact but an extra £360 appeared on the invoice.
A call quickly established this was incorrect and I had, as told, paid full amount.
Bit surprised no apology with new invoice.
Also, always check if ‘no single supplement’ advertised in brochure still applies when booking.
24 juli 2026
Antwoord van brightwaterholidays.com
We appreciate you sharing your experience with us. We sincerely apologise for any confusion and disappointment caused by the invoice discrepancy and the lack of initial apology following from this but we are pleased to hear that this was dealt with quickly and efficiently. With regards to the single supplement, where possible on our tours we are able to arrange single supplements. These places are limited and will sometimes be sold out however we are up front at the time of booking if these places are no longer available. We certainly hope we can welcome you back again in the future. Warm regards from the Brightwater Team
England, Guernsey and Sark Garden Tour
My trip with Brightwater exceeded my expectations. It was well organized, the gardens were wonderful and planning was good. Our Hotel locations made our travel days convenient. I appreciated the meals, most planned but some on my own. Booking the trip went smoothly. Overall a memorable trip.
30 juni 2026
Antwoord van brightwaterholidays.com
We're delighted to read you had a wonderful trip away with us. Many thanks for letting us know. We hope to welcome you back again soon. With kind regards, Helen
Booking was really easy
Booking was really easy. The agent I spoke to dealt with my request in a friendly but professional manner and everything was completed quickly and efficiently.
15 juli 2026
Antwoord van brightwaterholidays.com
That's really lovely to read; many thanks for taking the time to leave your positive feedback. With kind regards, Helen
I want to given a shout-out to Malcolm
I want to given a shout-out to Malcolm, the tour guide we had for Guernsey and Sark. He was terrific.
22 juli 2026
Antwoord van brightwaterholidays.com
Thank you, we are so glad you had a wonderful time. With warm regards from the Brightwater Team
Antwoord van brightwaterholidays.com
Many thanks for taking the time to leave your feedback. With kind regards, Helen
Possible lack of experience
The person that I spoke to on the phone didn’t appear to know what I was talking about despite my giving her all necessary details. I wanted to pay my deposit. I got the impression that she had to go away and ask for guidance before we could proceed.
7 juli 2026
Antwoord van brightwaterholidays.com
Thank you for your feedback, we will review this further to ensure our team are fully equipped to assist with all enquiries efficiently. We hope you are looking forward to your tour and please reach out if you need any assistance or reassurance from us. With warm regards from The Brightwater Team
Living in Canada
Living in Canada, I was booking the garden tour in England online however I needed to contact Brightwater twice by phone. Both times, the staff were very friendly, helpful and professional. I look forward to the tour Aug 9-12 2026!
17 juli 2026
Antwoord van brightwaterholidays.com
The team are always happy to help. Wishing you a wonderful tour when it comes. With warm regards from the Brightwater Team
Long wait for phone to be answered but…
Long wait for phone to be answered but excellent service once connected
22 juli 2026
Antwoord van brightwaterholidays.com
Thank you for your positive review although I'm sorry you had a long wait. With warm regards from the Brightwater Team
Very friendly and helpful on the phone
Very friendly and helpful on the phone. And efficient
15 juli 2026
Antwoord van brightwaterholidays.com
Thank you for your positive review. With warm regards from the Brightwater Team
Greg was very helpful and patient
19 juli 2026
Antwoord van brightwaterholidays.com
Thank you, this is wonderful feedback to share with the team! With warm regards from the Brightwater Team
Simple efficient on line booking! Very exciting!
All booked on line. Very simple…..Went very smoothly.
Thank you!
20 juli 2026
Antwoord van brightwaterholidays.com
Thank you for your positive review. With warm regards from the Brightwater Team
Good coach tour
Good coach tour. All gardens were beautiful especially Highgrove, where we had a guided tour & lunch. Excellent coach driver & tour guide gave information on each garden before we arrived. Hotel was good but food could be improved with more choice . More idea of homeward drop off time would have been useful so arrangements could be made for onward travel.
26 juni 2026
Antwoord van brightwaterholidays.com
We're so glad you enjoyed your tour, especially Highgrove. Your feedback is important, thank you, we are always looking for ways to improve our tours. With warm regards from The Brightwater Team
Taking care of you
We have travelled quite a few times with Brightwater and it's so reassuring to feel that you are a valued customer and that they are really taking care of you to make sure you have a good experience
19 juli 2026
Antwoord van brightwaterholidays.com
Many thanks indeed Mrs Fogg, for such a positive review. We are so pleased to read this. Kind regards, Helen
Brightwater website horrendous!!!!
The Brightwater website is totally rubbish and it is incredibly difficult to find the wanted holiday as the selection section does not work! I initially tried booking online but couldn’t complete the booking because my email address (previous used with Brightwater) was rejected as having been used before. I phoned to make the booking in the end as was told that there were horrendous problems with the website and that it was being completely replaced in the coming months. The Brightwater website is honestly impassible to use!!!! 😡
19 juli 2026
Antwoord van brightwaterholidays.com
We sincerely apologise for the frustration and inconvenience you experienced with our website. We understand how difficult it must have been to navigate the site and complete your booking, especially with the issues you encountered regarding your email address and the selection section. We are actively working on a complete overhaul of our website to address these significant problems and improve the user experience. Your feedback is invaluable as we strive to make these necessary improvements. Many thanks for taking the time to let us know; we're pleased you've managed to make your booking on the phone. Kind regards, Helen
Excellent tour of the Gardens of…
Excellent tour of the Gardens of Dumfries and Galloway with a knowledgeable guide and comfortable coach. Good hotel. Easy to book. I would recommend Brightwater Holidays.
2 juli 2026
Antwoord van brightwaterholidays.com
What a delight to read such a positive review. Many thanks for taking the time to leave your feedback. We look forward to seeing you again soon ! Kind regards, Helen
Positive experience
Sarah was extremely helpful and knowledgeable, answered all my questions and made me feel confident about booking.
18 juli 2026
Antwoord van brightwaterholidays.com
How lovely, many thanks for taking the time to let us know. Have a wonderful trip away with us when it comes. Kind regards, Helen
Lovely gardens to be enjoyed thanks to driver and guide
I loved the choice of gardens, the owners more than helpful and ready to share their experience. Often offering tea and cakes. I felt safe with our driver, Charles, and appreciated the knowledge of our guide Alex Goodyear.
Great comfortable hotel and super evening dinners thanks to the cheffe of the Walnut Tree restaurant in our hotel
17 juli 2026
Antwoord van brightwaterholidays.com
Many thanks for taking the time to leave such a positive review. I'm delighted you had a wonderful time. We look forward to welcoming you back again soon ! Kind regards, Helen
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