brightwaterholidays.com Reviews 

The phone was answered promptly, and the representative was friendly and very helpful. She offered to reserve one of the holidays while I made up my mind, but I decided which one to go for, and we made the booking with zero fuss.

An easy booking over the phone, as I wanted to check availability.

22-26th July
RHS Sandringham & Gardens of Norfolk
Linda Robinson was wonderful in every aspect of the smooth running of the trip. Always calm & felt with any issues in a calm manner with excellent communation to us.
Our bus driver, David was so thoughtful keeping our bus cool & comfortable. I felt very safe.
Also good communication & a very friendly manner.
Nice pace to our visits.
I think I would prefer a slightly smaller group, we had 24.
I do like to mix & mingle at dinner & chat to fellow travelers & Linda did encourage us to do so. The hotel staff wanted us to stay at the same table.
Getting to go to the Flower Show was a big attraction to my choice of holiday.
Having the full day & the freedom to go round it was great.
Most enjoyable holiday & I will return!

Good varied itinerary & excellent tour guide Linda Robinson, who went the extra mile to make sure we had all the information we needed.
As with previous holidays, the booking & administration process is always efficient & courteous.
A couple of suggestions might make the break even better:
-The journey from Tothill St, London, to our first destination was a little lengthy without a chance to stretch one's legs, especially as there were 2 further pick- ups at Brentford & Chelmsford.
- Norwich is a beautiful city, but as the Holiday Inn was some 40 mins by foot out of the city, there was no opportunity to visit when attractions were open ( apart from the sheduled visit to the Bishop's Garden).

Good itineraries and well chosen hotels.

Easy booking and payment process with a real person
Excellent hotel with palatial room
Fantastic guide Michael, a fount of information, great
organisation without feeling herded and dealt calmly with problems
Holiday came up to expectations even the weather!

An excellent 5 day tour that included the new RHS Sandringham Flower Show and a selection of diverse gardens in Norfolk and Suffolk plus a beautiful woodland walk in the Norfolk Broads. All complemented by a four-star hotel in Norwich and travel on a brand-new coach. The tour manager, Linda Robinson, was first class - knowledgeable, organised, friendly and professional. The coach driver, Dave, was also excellent - always calm and with a great sense of humour.

A great trip, wonderful accommodation, a helpful tour guide. A good mix of activity.
The trip exceeded my expectations

Able to book by phone which is helpful and pleasant, friendly staff. Completed quickly and easily.
Had to phone back the following day as did not receive a receipt/ booking confirmation by email .
Request regarding access requirements not recorded on booking confirmation which is important to a friend who is travelling with us.

I found it easy to book, and my booking was handled politely.
No complaints at all.

Excellent selection of gardens in Norfolk and Suffolk, very friendly and professional guide, good hotel. Excellent all around.

Great itinerary, pace of tour and tour manager.

Warm, friendly voice at end of phone - no AI voice and robotic questions. Very helpful re booking and hopefully will get back to us with answer to a special request.

As always the member of staff was polite and helpful, clearly spoken and patient with any queries. There had not been an immediate space, so further enqueries were made to enable my holiday with cheerful ease.

Booked on the phone. Natalie was extremely helpful explaining what was included in the package and promptly emailing the booking confirmation after the call.

The local guides were excellent. The hotel was well placed and the itinerary well rounded and perfectly executed.
The tour materials were sent very late but it’s my understanding that this is going to be improved in the near future.
The included breakfast was adequate but exactly the same every day.

My booking experience was very pleasant and easy.

I felt well taken care of. the bus drivers were excellent and knew the destinations and were prompt in picking us up. Hotels were nice. It was good planning to not have to move frequently