Sarah phoned me back after I e-mailed a query and was very helpful and resolved all my queries. However I did try to get through to your office on 2 occasions without success because of the volume of... Toon meer
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Lees wat reviewers zeggen
We thoroughly enjoyed our trip to the Isles of Scilly. Mike Nelham was a perfect host - not only for his obvious knowledge of The Abbey Gardens on Tresco but as a former resident of some forty ye... Toon meer
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Enjoyed the holiday despite some failings Plus...Gardens were lovely, guide was good. Minus .. Some of the gardens were a long drive. The hotel was fair, meals not so good, especially if you... Toon meer
Whole holiday went without a hitch . Horticulturist Julia was excellent. Coach spotless and driver very pleasant . Gardens were superb Whole group got on
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over brightwaterholidays.com
Geschreven door het bedrijf
Garden & Scottish travel since 1992
At Brightwater Holidays, we believe travel should feel rewarding, well-paced and thoughtfully designed. For more than 30 years, we have specialised in garden tours and Scottish holidays, creating escorted journeys that bring together remarkable landscapes, cultural heritage and distinctive places across the UK, Europe and beyond.
From world-famous flower shows and celebrated public gardens to private estates rarely open to visitors, our tours are shaped by longstanding relationships and careful planning. Scotland remains at the heart of our programme, with itineraries that explore its Highlands, islands and historic landscapes in depth.
Expertly guided, carefully managed
Every Brightwater holiday is accompanied by an experienced Tour Manager, including horticultural specialists, former head gardeners of royal estates, designers and broadcasters. Their insight adds context and detail throughout, enriching each visit and helping you appreciate every place more fully.
Designed for ease and value.
Our escorted tours are designed to feel straightforward and relaxed, with comfortable coach travel, hotel accommodation and visits included as outlined in each itinerary. With practical arrangements handled throughout and so much included in the price from the outset, you can travel with clarity and confidence.
Why travel with Brightwater?
Over 30 years of specialist experience Award-recognised quality and service Exclusive access to private gardens
In-depth Scottish expertise
A welcoming atmosphere for solo travellers Part of the Specialist Journeys group, Brightwater Holidays continues to create journeys that are carefully refined, consistently enjoyed and thoughtfully delivered.
Contactgegevens
Brightwater Holidays, 1st Floor, 111 High Street, GL50 1DW, Cheltenham, Verenigd Koninkrijk
- 01334 845 392
- info@brightwaterholidays.com
- brightwaterholidays.com
4,3
Uitstekend
171 reviews
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The tour itself was very interesting.
The tour itself was very interesting.I learned a lot about the Picts and the Sculptured Stones which they produced as well as learning about their lives and beliefs.
The tour manager Kelly ,was excellent and very knowledgeable.
The Hotel we stayed in was very comfortable and the staff helpful and friendly.
U fortunately, Brightwater had not given the tour manager the times when Brechin cathedral was open . Kelly tried many times to contact Brighwater and also the two telephone numbers on the cathedral web site. Someone did get back from the cathedral eventually but it was too late and we had moved on to the next venue.
Brightwater had also omitted to book a time at St Andrews cathedral so that we could see the sarcophagus. Disappointing.
20 augustus 2026
Antwoord van brightwaterholidays.com
We are pleased to hear you found the tour interesting and informative, and that our tour manager was excellent. We also appreciate your positive comments about the hotel and its staff. I do apologise for the issues encountered with the scheduling for Brechin Cathedral and St. Andrews Cathedral, which led to your disappointment. We are reviewing our internal communication and booking procedures to prevent such occurrences in the future and ensure all necessary arrangements are confirmed. Your feedback is invaluable as we continuously strive to improve our tours. WE hope to see you again. Kind regards, Helen
From the moment Gregg answered the…
From the moment Gregg answered the phone I felt I was in safe hands. He was very professional and made me confident about booking my holiday.
27 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for your wonderful feedback! We hope you have an equally positive experience when you travel with us. Kind regards, Helen
Well organised. It was a lovely break with refreshingly cool weather. I found the Northlink Ferry Staff and Shetlanders very welcoming. Good choice for meals.
Well organised. Ferry crossings good. Coaches well driven and Tour Manager very knowledgeble.
Hotel staff at the Brae Hotel were friendly and eager to please. I would recommend Shetland and Its Outer Isles.
26 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for your positive review, we are very happy to hear you had a wonderful time! With warm wishes from The Brightwater Team
Antwoord van brightwaterholidays.com
Great to hear, many thanks for letting us know !
I am booking from Canada
I am booking from Canada so didn't find the experience to be problem free. For instance, I couldn't put in my date of birth as the year defaulted to 2026.
I found the site confusing.
25 augustus 2026
Antwoord van brightwaterholidays.com
We appreciate you sharing your experience with us. We are sorry our website caused confusion. Your feedback means we are able to improve our website and booking process.
Thank you for taking the time to let us know.
With Warmest Regards from the Brightwater Team
A first-rate holiday, in a magical place
Both our tour manager and driver were excellent. The hotel was comfortable and the food good, but most important of all was the content of the tour, which was first rate.
24 augustus 2026
Antwoord van brightwaterholidays.com
We are very pleased to hear that the tour manager and driver both offered excellent service and that you overall thoroughly enjoyed the tour. Thank you for taking the time to leave your valuable feedback. Warmest Regards from the Brightwater Team
The whole holiday was super.
24 augustus 2026
Antwoord van brightwaterholidays.com
We're happy to hear you had a great holiday with us! Thank you for your wonderful feedback. Warm regards from the Brightwater Team
Antwoord van brightwaterholidays.com
Great to hear, thank you for sharing. Warm regards from the Brightwater Team
Answered phone promptly ,found my…
Answered phone promptly ,found my previous details, and took my booking courteously.
21 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for your positive feedback. Warm regards from the Brightwater Team
Straightforward
Straightforward. Your brochure had all the details in it that we needed so it was simple.
21 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for your wonderful feedback. Warm regards from the Brightwater Team
The experience was difficult as we…
The experience was difficult as we didn't want to fly from Heathrow. However the Rep was very helpful.
21 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for sharing, we're happy to help. Warm regards from the Brightwater Team
I spoke with a lady who made the…
I spoke with a lady who made the experience seamless without any problems
19 augustus 2026
Antwoord van brightwaterholidays.com
That's wonderful to read, thank you very much for your positive review. Kind regards, Helen at Brightwater Holidays
Recommended tour of the Outer Hebrides.
Hotels comfortable with friendly staff and very good food.
Itinerary well planned, covering a wide range of the islands, and the intersting places, in a very short space of time.
Tour guide and driver excellent.
2 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for sharing your experience, we're glad you enjoyed it and hope to see you again. With warm wishes from The Brightwater Team
Straight forward phone booking process, helpful and knowledgeable
Straight forward phone booking process
6 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for sharing your positive experience, we hope you are looking forward to your trip. With warm wishes from The Brightwater Team
Outer Hebrides trip
My recent holiday to Outer Hebrides was great, well organised with an excellent guide - Alastair Walker. The booking process was easy to follow. The hotels we stayed in were good too.
17 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for sharing. We are very happy to hear you had a wonderful time. With warm wishes from The Brightwater Team
Directions were easy to follow
Directions were easy to follow. I do wish pick-up points and hotels were available sooner to facilitate travel planning.
16 augustus 2026
Antwoord van brightwaterholidays.com
The you for your feedback, we will certainly take this on board. We're glad you had an enjoyable trip. With warm wishes from The Brightwater Team
phoned 8.00am.Dealt with…
phoned 8.00am.Dealt with immediately.Details given clearly.Questions answered.Joke shared that I was taking the last available place.Appreciated courtesy,clarity and brevity so early in the day.
7 augustus 2026
Antwoord van brightwaterholidays.com
Thank you for your positive review, our team are always happy to help. With warm wishes from The Brightwater Team
It couldn’t have been better
It couldn’t have been better, Michael our tour guide was excellent and extremely knowledgeable and helpful , it was a bit of a rush for the return journey and I didn’t get the opportunity to thank him for such a lovely break , please could you forward my thanks to him . Thank you
6 augustus 2026
Antwoord van brightwaterholidays.com
We certainly will! Thank you for your kind words, we are so glad you had such a wonderful time. With warm wishes from The Brightwater Team
Booking via an advisor was very easy
We wanted to speak to an advisor because there are two of us but we want a room each. We went on a Brightwater break last year and rang up to book then and it was such an easy experience we did it again and were very pleased with the help we got. We also wanted to pay individually and that was no problem at all. Couldn’t have been more straightforward.
14 augustus 2026
Antwoord van brightwaterholidays.com
The you for sharing your positive experience. With warm wishes from The Brightwater Team
Good itinerary Monet's Garden lovely
Really nice group of people, very friendly and chatty. Loved the Chateau Jeanne and the forest. Comfortable room, liked the food. Good itinerary. Mix of towns, Chateau, and Monet's Garden and house. Like the tour leader, lots of information
6 augustus 2026
Antwoord van brightwaterholidays.com
What a great review, many thanks indeed for taking the time to leave your feedback. Kind regards, Helen
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