Brisks Reviews 

Stuff was suppose to arrive last Friday, it didn’t arrive, no communication. Rang & emailed on Friday & again today but have had no response. Wasted weekend 🙁 &!still don’t know when or if it will arrive. £40 quick delivery which was why I chose Brisk but still not got my stuff 👎

I was wary reading the reviews after ordering half bag of 20mm plum slate but everything was first class. I was kept informed by emails in the run up to my chosen delivery date. On the day, I received a two hour time slot and delivery was made the very first minute of that slot. Product is great, price was great, delivery was great. Thank you!

Order no:Br727861 I am writing to make a formal complaint regarding my order for stones placed on 20 May, which was due to be delivered today, 29 May.
I have waited in all day for this delivery, yet it has not arrived, and I have received no communication whatsoever regarding any delay or change in delivery schedule. This lack of communication is extremely disappointing and unacceptable.
Earlier today, I attempted to contact your customer service team. After calling over 20 times, I eventually reached an agent who stated she had just returned from holiday and was unable to assist. She advised that she would call me back with a delivery estimate. Unfortunately, I have not received any follow-up call as promised. Since then, further attempts to contact your company have been unsuccessful, as your phone line now goes straight to voicemail.
This experience has been highly stressful and far below an acceptable standard of service.
Under the Consumer Rights Act 2015, goods must be delivered within the agreed timeframe, or within a reasonable time if no specific date is guaranteed. As you have failed to meet this obligation and have not provided any update or resolution, you are now in breach of contract.
As a result, I am formally requesting a full refund of my order.
If I do not receive a satisfactory response, I will have no choice but to escalate this matter further. This may include:
•Initiating a chargeback through my bank or card provider
•Reporting the matter to Trading Standards
•Submitting a formal complaint to relevant consumer protection bodies
I would also like to make clear that I will not be recommending your company based on this experience.
Please treat this matter as urgent and confirm how you intend to resolve it.

Horrendous experience with this company. Order not delivered despite several reminders and promises. I had placed order for bulk bag delivery of decorative aggregates and made a payment of about £600. The rates seemed competitive and the promised delivery schedule matched my requirement. However no show on the delivery day. Called them and their customer service person apologised and said he was not sure why my order had been missed for delivery. This happened two more times and today I cancelled my order. Horrible experience for me with cost consequences and significant delay to my project. Please do not use this company. Fake claims of excellence and on time delivery.

Extremely disappointed with the service I have received. My gravel delivery was due last Wednesday and is now over a week late with still no proper resolution.
I have called several times to complain and chase this up, only to be repeatedly told different things. I was eventually informed that the pallet had been “misplaced” at the warehouse — which is honestly unbelievable considering it is a ton of gravel.
Another excuse I was then given was that a delivery attempt had supposedly been made, however I was at home for the entire day waiting for the order and I also have a camera doorbell which clearly shows no delivery attempt was ever made. Being given inaccurate information only adds to the frustration.
I specifically took time off work to wait for this delivery, and because of the delays my project has now been pushed back, costing me additional money.
To make matters worse, I was told a manager would contact me regarding the complaint, and that has also failed to happen. The lack of communication and accountability has been incredibly frustrating.
What is most disappointing is that I ordered from this company only two weeks ago. That delivery was also delayed by a day, but I gave them the benefit of the doubt and ordered again. Unfortunately, this experience has been far worse.
Poor communication, broken promises, false delivery claims, and no regard for customers’ time or costs. I would not recommend.

Order booked for delivery and confirmation sent this morning that it was on the way 20th May. Then later received another email say it was not coming. Rang their office and no reason given for not honouring delivery. Also on the Web site says no carriage charge, but then charged carriage when paying. Don't appear to be well orginised company!!

I’ve been trying to contact Brisks about an order I placed for over a week now, needing to discuss delivery detail and then they cancelled part of my order with no explanation. No response on emails, no answer on the phone - starting to look like a scam website as I can now see the website was created in 2026 - very suspect and still unresolved. Now going to begin the process of claiming the funds back through my bank.

Ordered for a week in advance, planned for laying the stone. No notification on the planned delivery date so I called to confirm it was still arriving. I had the phone put down on me twice and on the third time, I was told that they didn't think it was coming and it would now be after the weekend as they had no update from the courier.

I waited until after the weekend and still had no update, I called again to be told it was stuck with the courier as they had an issue, and would be with me the following day. The following day I finally received the delivery notice and it was delivered, Brisks had not organised my delivery until after my delivery date.

On top of that, the product delivered was poor quality, I should have just paid the extra and gone to B&Q.

First class company, ordered 4 bulk bags of stone, order was on time, sent email to say on its way and great price and very helpful delivery driver, thank you.

Shockingly poor company. They tell you the items are in transit and 5 days later say they dont have stock. The. They keep your monies for ages. Honestly the most unreliable and dishonest company. And ONLY WAY TO CONTACT THEM IS EMAIL WITH RESPONSES AFTER 3 DAY EACH TIME. Truly awful!

Fist time purchase for 2 x 800 kg bulk bags of stone. When I checked to see how the order was going, customer service did call me back with an update. Later that day, the driver called to say that he was running late and asked if it was okay to deliver the following morning - it was better for me to be honest. The product is great - perfect size stones and just the right colour. Very happy.

Dont bother! Ordered pebbles with a 3-7 day delivery. After 10 days, I called and they said its with the corrier and will be there any day now. 5 days later I emailed them and they said we looking to send it out on Monday but one of your items is no longer available so we will refund (EVEN THOUGH THEY SAID 5 DAYS EARLIER IT WAS IN TRANSIT). Another 7 days later, I emailed again.... 3 days later a message, 'sorry, the other items are no longer available and we shall refund'. This is the worse company to deal with. Honestly, they will lead you down, lie and then fail to deliver. AVOID!

Ordered 2 bags of 40mm slate on briske aggregates lovely picture of the slate on website when there arrived covered in Grey sediment so I laid the slate then pressure washed the slate to clean the sediment off
When done this exposed the slate left brown stains that can not be removed
When contacted briske replied with email saying can't get a refund
This is left me with no alternative to claim the full amount back through small claims court

Terrible service . I ordered a large of bag of pink chippings for a landscaping project. There was 1 pink stone and the rest was grey and black. I complained and they just sent me the same again. If you get something wrong , you expect some care to be taken to put it right . It took three weeks to get the pallet picked up and a refund . There was no attempt to put the situation right .

7 days Late delivery than what was arranged. Not a single answer to 22 phone calls. Delivery finally made today but by pallet truck for 150 x 20kg cement bags on 3 pallets that could only be dropped off on the main road in front of of our accessible driveway by the tail lift. Unhelpful and snarky comments when I called and they miraculously answered regarding our situation. I would not recommend. Far too stressful an experience and unprofessional service. Don’t be fooled by their slightly lower prices, it’s really really not worth it

Got a bit concerned when they called me on the day of delivery to say they couldn’t make it however after a good chat they found a solution and delivered it as ordered. Guy who delivered was excellent, really helpful. Would defo boy again

If i could give zero i would. Ordered porcelain paving didnt arrive, emailed and rang numerous times goes to voicemail full, rang sister company who tried to put me through but went to voicemail full. Absolute disgrace, its over a month since i put order in, website is 2026 so some lucky people may have received goods otherwise proceed ordering with caution, many bad reviews for this company

Not enough characters allowed to tell you the whole sorry story. Avoid, much more professional companies out there. Summary lack of communication, lack of tracking, lack of tiles I ordered , lack of any interest to help, lack of transparency, lack of ease getting a refund or remuneration , lack of call backs , overall just lacking

Ordered and was given time slot so had customer sort out driveway and i sorted labour only to be emailed the afternoon before it was due tell me it will not be for another 4 days and then when it was delivered bag was split and driver could not drop on driveway (with a dropped curb) paid £40 more for a XL bag but just the same as normal bulk bag worst ever supplier i have delt with in 30 years

the driver was very polite and delivered them were we asked him to drop them and the quality was very high and look perfect in our garden would recomend them to any