Britline Reviews 273

I had a problem with an online order so I contacted my Britline contact to see if she could help. She quickly determined it was likely a scam and explained the process to follow as the insurance on my card covered this type of event. She helped me right through the process; I had to wait 30 days as per the insurance, put the claim through and the money was refunded within a few days. What fantastic service! She even showed me how to be more aware next time to avoid this type of scam.

Le service client de Britline s'est dégradé au fil du temps. L'atout principal de Britline réside dans ses conseillers anglophones. Cependant, Britline étant une agence du Crédit Agricole Normandie, si vous ne résidez pas en Normandie, vous ne pouvez pas utiliser votre agence locale. Si vous progressez en français, utiliser Britline n'a aucun intérêt. J'ai envoyé un e-mail à mon conseiller cette semaine. Après une semaine d'attente, je reçois un message vocal m'indiquant qu'il est trop occupé pour répondre à mon e-mail et qu'il part en vacances aujourd'hui. Je dois donc l'appeler pour qu'il réponde à mes questions. J'attends au téléphone plus de 20 minutes. Mes questions ne sont pas anodines, car elles concernent des surinvestissements, pour lesquels la plupart des institutions financières feraient tout pour attirer mon attention.

Kelly was very helpful and a great asset to Britline , shame CA systems are clunky and restrictive!

My time in France has come to an end after 19 years, during this time I have been with Britline they looked after 2 property purchases and all of my every day needs. They are always very professional and exceptionally helpful. Very prompt in replying to any enquiries, if I ever need a French bank again I would definitely use Britline again.

Clym was extremely helpful and talked me through the process to make an important transfer with ease, could not have asked for more..thank you.

Diane helped me efficiently and expertly. Could not have asked for more, thank you!

I have been a customer for several years, and my experience has been refreshing, for banking, borrowing, and insurance. Easily reachable by phone, a dedicated counsellor, and knowledgeable.

So helpful and incredibly patient. I was talked through setting up app and new pin number. Dianne talked me through everything and when it didn't work first-time, patiently went through everything again. All set up and working now. Thank you.

An extremely informative and friendly voice on the end of the phone. He talked me through setting up my online and phone banking in 15 mins and everything worked first time. Fluent in every nuance for a Brit living in the UK, managing a property in France. Thank you very much, can you do my UK banking too?!!

Our time in France is coming to an end and we are closing down our accounts.
For the past 8 years we have been with Britline and experienced nothing but outstanding personal service.
UK banks need to take note of how Britline (part of Credit Agricole Normandie) treat their customers. They are how banking in the UK used to be - dealing with a person rather than a chatbot, providing clear information and an app that works seamlessly, statements issued on time, message service that actually works and above all a team on the ground who actually care and try to help.
Bravo Britline - we'll miss you (and I can't recall ever saying that about a bank !)

My experience with Britline has been very positive from the start; my personal advisor Jane is always very responsive and helpful, from opening a French bank account to setting up French car insurance with competitive pricing. Happy to recommend!

I found that my initial phone call with CA Britline as I was looking to open French Bank Account was really helpful. I had no idea that this english speaking company even existed. They explained clearly and succintly what CA Britline where about and what they could offer me. On my second phone meeting I was taken through the procedure of having a CA bank account and what I needed to do once it was open etc. At no point was anyone trying to give me a hard sell and the whole process from start to finish has been a great experience. Very impressed by this company. I can heartily recommend their services.

The Britline people have always been friendly, efficient and knowledgeable. In particular I have just had a very useful and informative conversation with Sophie Dumbleton about house insurance. They all set an excellent standard for client care.

Being less than good at mobile apps and their usage the thought of resurrecting my app was daunting.
Clim was excellent. Polite patient and calm, he guided me through the process and made it so easy. Thank you Clim.

Exellent service over many years of owning a prperty in France.
From a second home, to becoming our main home, Briline and their team were there to help us with life abroad.
I have no cause to fault them. At all.

Absolutely rubbish never answer to telephone
Over a 3 day period 2 hrs waiting

We have a new Britline advisor which after years with the lovely, very efficient Richard H-C we approached with trepidation. However, our fears were totally groundless, Sam Hodgon is excellent! He responds virtually immediately, is practical, knowledgable, pertinent and totally non-judgmental. Thank you Britline!

I have been with Britline ( Credit Agricole Normandie ) for about fifteen years and have always had outstanding service from the Bank and its staff.
They are knowledgeable, helpful and always respond to my queries.
I wouldn’t hesitate to recommend Britline to anyone looking to set up a banking facility in Europe.
In my opinion this is how all banks should operate.

I have already written a review but I have to write another 5 star review as I have never come across a company (or a bank) with such consistently excellent customer service. I previously reviewed the company whilst I was in the UK ready to move to France and now I can review them having been in France.

Moving and living abroad can be quite stressful, but Britline (and especially my excellent advisor David Metcalfe) have always been very responsive, polite and helpful. Having a great bank has made it much easier when dealing with all the difficulties you face when moving. Whenever I have a question I get a helpful reply. The Britline International Payments service is also great. The app is great and easy to use and if you need an appointment with an advisor it is very easy to book one.

We wish to thank all the staff of Credit Agricole Britline for the help & advice they have always eagerly and professionally provided. We are now residing in England but for anyone seeking an English speaking bank we highly recommend Britline.
Guy & Rachel Barnard