Britline Reviews 273

Most helpful kind and very considerate, also efficient

Elodie Le Houezec was excellent. Very patient when helping me sort the issue I was having with the app

I have banked with Britline for many years. Have never had any problems.
When my husband sadly died the people were so efficient, and really helpful to me which meant a lot during this very stressful time.

I have always had a certain distrust of financial institutions in general, so choosing a bank when leaving the UK to live abroad was not something I took lightly. However, my experience with Britline over the last six years has been consistently positive.

Before moving to France, I transferred my life savings to Britline, and throughout my time there they supported me through both the purchase and eventual sale of my French property. I have since moved to Spain and still intend to maintain my accounts with them for savings purposes.

Over the years, and through some very significant financial transactions, I have always received personal attention from English-speaking consultants via phone and email. Communication has consistently felt natural, friendly, and genuinely human — never robotic or overly officious.

My current dealings are with Sophie Dumbleton, who is naturally pleasant and clearly takes pride in helping customers, even in more complicated situations. That personal approach really makes a difference.

I genuinely struggle to think of any time when I have had cause for complaint, which says a great deal about how well-run the organisation is overall. Even the app being partially in English is a helpful touch.

I did initially question the monthly banking fees, as UK residents are often unused to paying them. However, I now appreciate that the fees reflect the level of support, security, and English-language assistance provided. In my opinion, the modest cost is absolutely worthwhile for the reassurance and service received.

The team at Britline including Jane Larcombe were Professional, competent and responsive regards all of our banking dealings with Britline. Highly recommend if you are British and require a French bank.

Dave Metcalfe at Britline handled our mortgage here in France with such professionalism, above and beyond what you would expect from any bank. He is a terrific advisor in every way and also a genuinely nice person! He listened, responded with kindness, was totally transparent and kept us up to the minute with the whole process. I could not recommend Britline, and especially Dave, more highly. They also sorted our life insurance, home insurance and we also used their money exchange service BIPS to wire our deposit. All fantastic services, best prices and easy to complete. If you are from the UK, US, Ireland or anywhere that Britline serves and you are coming to live, work, buy property in France, Britline should be your first and only choice for all of your banking needs.

I have banked with Britline for 6 years,since coming to France. They have always been fantastic. Helpful, knowledgeable and truly decent people to converse with. There’s no speaking to automated systems, it’s always real people who answer the phone quickly and ring you back! Absolutely love them. Thank you for all your support!

Britline service was excellent and they helped make our life so much easier in France. We loved how you could talk to a human being, and wait time was always short. Believe it or not English Banks could learn a lot about customer service from Britline!

Je suis client chez CA Britline depuis sept ans, je pense donc qu'il est temps de laisser un avis. Le service est irréprochable. Ma responsable de service, Bea, fait vraiment honneur à l'équipe : elle comprend les besoins de ses clients, elle est à l'écoute et prête à aider. J'ai le sentiment que mes intérêts sont pris en compte et que je suis un client apprécié. À l'heure actuelle, où les centres d'appels et les interlocuteurs anonymes sont légion, c'est agréable de savoir qu'on peut appeler son responsable ou parler directement à un membre de l'équipe, et qu'ils savent tous vous mettre à l'aise.
Je recommande vivement l'équipe de CA Britline : d'après mon expérience, si vous avez besoin d'un compte international, faites appel à eux, vous ne le regretterez pas.

When moving to France from Mallorca, where I had lived for a bit more than twenty years, one of the decisions I had to make was finding a bank. I had been lucky in Mallorca to have a very competent bank to work with and I was concerned that in France, it might be difficult to find one that equals the service and banking experiences I had been having. And then I opened an account with Britline. That was two years ago, and over these past two years, I have had nothing but exceedingly good experiences with Britline. Your people are more than accommodating and helpful. I thank you for being so customer-focused. And just a side note: your ranking system is nice but given the option, I would have clicked on more than five stars. Merci beaucoup.

We are new to having a french bank account. Every time we speak to Credit Agricole- Britline, we are very impressed with the friendly helpfulness of their staff, and the way they enable us to navigate their system.

I’ve been banking with Britline for nearly 10 years and today I had to ring them to discuss validating my details. I’ve never had such a positive experience with a bank. I spoke to Clym and he was so patient and helpful. He made sure I understood everything and did so without being patronising. I couldn’t recommend them more.

We have banked with Credit Agricole Britline for almost 20 years and we've always had excellent service. For most of that time, we've had the same account manager - David Metcalfe - and he has also been excellent. He responds quickly and efficiently to any queries we've raised and he always takes the time to make sure we're happy with any proposed changes. Having a known and friendly 'face' really makes a difference to the banking experience.
We wouldn't hesitate to recommend CA Britline to anyone needing banking services.

Our service expert Clim was super helpful and new exactly how to do everthing we need he also had a great sense of humour and made the whole experience very enjoyable - so it's many thanks et merci bien!

Fantastic service from Clym, he helped me navigate my way through transfers and Apple Pay. Thank you very much

We have used Britline for a few years now, and our first adviser Sarah was a constant support and very helpful.

We were then introduced to Daniel Earnshaw and we feel it appropriate to give feedback of his professionalism and customer care.

Daniel is an outstanding young man who has so much knowledge and is at all times keen to assist and "put things right" with any problems or issues arising in your day to day, and long term banking issues!

From the outset Daniel has been very, very supportive during a very difficult time and has guided us and recommended solutions when I thought perhaps there weren't any!

Daniel, we wish you a very successful career, your empathy and genuine concern is something we truly appreciate, we feel very confident that we are in very good hands. Thankyou!

Ongoing support and assistance provided by Mr David Metcalfe helped us to resolve many issues. I worked with him for many years and found him very reliable and empathic person who responds very promptly and constructively. Highly professional consultant.

Notre conseilleur est toujours là pour nous - tous nos besoins sont satisfait. On aime que la banque soit très fiable - c'est une grande banque à taille humaine. Il y a beaucoup des prestations et beaucoup de choix aussi. Our adviser is always there for us and all our needs are met. We like the fact that the bank is very reliable - a big bank with a human touch. There are many services on offer and thus lots of choice too.

Excellent experience dealing with CA Britline.

Just updated the assurance policies for the house and car with CA Britline. So easy to do, so comfortable to talk with people who want to make it easy. Russell, my account manager, makes banking easy and I would like to say a BIG thank you to him. Great work Britline !!