Britline Reviews 273

Excellent service
Diane was very helpful explaining everything I needed to understand better about French banking in contrast to the UK
She also helped bring out records up to date

We have had a house in France for 17 years and have banked with Britline for the entire period. The online banking facilities are perfectly adequate but the real value is that they are always super helpful when you need assistance with anything. I am not fluent in French and certainly not able to navigate all of the French rules and regulations, so it has been fabulous to be able to ring them and speak to a representative in English. I have no hesitation in recommending Britline to anyone needing a French banking services.

The representative was extremely helpful in resolving my problem with the banking app. She had a great attitude and took the time to walk me through the solution. She was a fantastic ambassador for CA

We’ve been with Britline for several years - since before the self-harming folly of brexit.
On *every single* occasion i have called, they have helpfully - and with a nice friendly approach - sorted out my query.
I've just spoken with Diana, who again, has sorted my issue and I feel much more relaxed about knowing how to handle our finances.
I absolutely, 100% recommended them - not just for english people either.
We are now also looking at getting insurance quotes from Britline as we have just been badly let down by Allianz - who my family have used for 30+ years (and never claimed)…

Without the help of your consultant I would never have struggled through the demands of french tax forms!

We have dealt with Britline for a few years now and can do nothing but praise them, they phone you when they say they will and are extremely helpful with any queries. We have always dealt with David Metcalfe at Normandy, he is so helpful, polite and takes genuine concerns at any issues you may have.

The person I spoke to was rapid, polite and knowledgeable. He helped sort out my convoluted query with significant skill.
Credit Agricole Britline are scrupulous about security, Unlike other banks the messages are very clear on what they will ask. And they have sufficient staff so the wait times are short.

Sophie D was great, even though it was quite tricky for her to get hold of me on the phone whilst I was at work. However, Sophie persevered in contacting me and was efficient, friendly and helpful once we spoke. Thank you Sophie D!

Having suffered from a couple of hiccoughs during the processing of non-standard transfers, I was pleasantly surprised that Sophie D stepped up and offered to be the lead for CA to ensure that future transactions were processed correctly. Since then, I am pleased to report they have been ! Unusual in this age of impersonal online banking and phone based apps for someone to provide what feels like committed, effective personal service. Many thanks, Sophie

We have recently bought a flat in France and Britline were brilliant at helping us at each stage of the process. The on-boarding was excellent and highly efficient; they also added my wife as a joint account holder with no fuss at all. When we experienced complications with our notaire involving payment of the funds to purchase the property Britline were very proactive in sorting out the problem and resolving the issue. Many thanks especially to Sophie D in their transfer team. If only all banks were so approachable and personal in their service! I'd say they are an essential part of buying a property in France.

We banked with Britline from 2005 until we moved back to the UK in 2023. We have just closed our account now that all our financial dealings with France have been concluded.

Britline has provided excellent customer service and banking faciities. The online banking facility was extremely useful while we were living in France. Whenever we needed to speak to someone at the bank, it was easy to do so via phone or through the messaging facility on the account, and being able to do so in English was a great advantage.

We would recommended Britline to anyone thinking of moving to France.

Selling our property in France after 22 years was physically and emotionally draining. However the support from Britline staff was superb and their help getting through some of the administrative complexities was incredible. I would like to mention one member of staff in particular who was pleasant, efficient and human. thanks Britline and thanks to Sophie D.

Excellent service this morning. Such a relief to speak to someone who was patient and understanding and very helpful with sorting our problems out.

I was looking for car insurance while in France and Britline was recommended on an expat page. The number was easy to find and english speaking which was great. The agent was friendly and helpful. I explained that i had 8 years ncd and the price quoted was €39 per month. This was great, and i wanted to proceed quickly as i was working in the afternoon and needed to have the car insured.I also thanked him for not trying increase the price like i find happens in the uk. After a couple of emails i was sent one saying that the price
was now €51 euros because i didn't have 9 years ncd. I emailed back saying that i never said that i had 9 years ncd and if i wanted to insure the car it would be €51euros per month. I felt i had no choice but to go ahead so i could go to work . I emailed Mr Small in the afternoon to confirm that i had said 8 years ncd and if the conversation was recorded. It was and i did say 8 years, also stating it was a mistake on his part. I know its not much money each month but for me money is pretty tight. I advise to take caution when getting your quotes.

Excellent service - patient, thoughtful and precise - from a Mr Wakefield last week online who helped me download information needed to update my account use. This really is an excellent company providing prompt top notch advice for its clients. Highly recommended. This was not a one off experience but part of consistently overall superb service.

We have been Britline customers for nearly 25 years. Their service has always been excellent, much more like private banking than normal retail. Our personal advisors always expedited our requests and communicated well.
We have now returned to the UK and wish we could use Britline for our UK banking as our recent experience with a UK bank has been dire. French organisations are not known for their customer focus, in contrast, Britline is a shining example of how it should be done.

We have been with Britline for 24 years now and I have to say they have been without doubt the nicest, most efficient, most helpful bank I have ever held an account with. When something does go awry, they take the time to get it sorted. They are one of those rare organisations that always make contact with them a good experience. If you are looking for a bank here in France speak to these guys.

I recommend C&A Britline in the highest terms and without reservation for their excellent service.
Thank you Pascale and especially Christine Bennett.
Lucia Sweeney.

I would rate my dealings with Britline as 5** Pascale was so helpful and patient, nothing was too much trouble. I felt reassured and confident that things were being dealt with professionally. There was plenty of telephone and email contact throughout.

Positive and helpful response to queries regarding additional facilities required, followed up by a quick postal delivery with necessary documentation and additional response when needed.

Over all an excellent and professional service.