Never received the items ordered, nobody answers in the number given, and the automated chat says I need to contact customer care, which must be a fake number because it rings, rings, but no one pick... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'm happy with the production, I just didn't like the delivery, they didn't deliver on the day of the marking, I had to call 3 times, I didn't know he would want extra money for a $ 21.73 extra duty,... Toon meer
Hi. Thank you for my oreder #089622, I love BRAE very much, best hair products forever. Could you check, please, my delivery was without home delivery (to my door)? Because I was at home a... Toon meer
I received my purchases well maintained in a box, unfortunately one of them was leaking and for the price I paid, that’s bad. I wish the price was a bit more reasonable but other than that. I liked my... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gezondheids- en schoonheidsartikelen winkel
- Cosmetische producten leverancier
- Cosmetische producten groothandelaar
Geschreven door het bedrijf
BRK Hair is an online store for hair products, which is focused on hair straightening, providing the international consumers with the very best.
Contactgegevens
201 S. Biscayne Blvd, Suite 1200, 33131, Miami, Verenigde Staten
- +18662452707
- info@brkhair.com
- brkhair.com
3,9
Goed
78 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Compré 2 y solo me llego 1 producto el…
Compré 2 y solo me llego 1 producto el producto es muy bueno
22 augustus 2023
Antwoord van BRK Hair
Hola Juana!
Lo he comprobado aquí y, según el seguimiento, ambos pedidos se entregaron el 1 de septiembre.
Te envié un email el 26 de septiembre para averiguar lo ocurrido, pero no me has contestado.
Nos alegramos que le guste el producto 😊
Estoy a su disposición.
Saludos cordiales,
Rafaela G.
The company would not refund their…
The company would not refund their product that burnt my hair when used as directed. Used the excuse that it wasn’t applied by a pro. Sure, who takes their own products to their hair appt?! I have used keratins at home with great results with other brands.
12 september 2023
Review zonder uitnodiging
Antwoord van BRK Hair
Hello Vic, how are you?
My name is Larissa and I'm part of the customer relations team and I believe there must have been some misunderstanding.
I checked with my team and you informed us by message (via Messenger) that the product had left your hair dry. As we informed you, according to the company's policy and rules, when the product has already been used/opened, we are unable to do a refund or exchange. You can find our policy in the 'shipping & returns' on the site!
We asked about the application by a professional, because many of our customers use their own product when they go to the hairdresser, that's why we asked, and we always recommend that products like this be applied by professionals.
We're sorry to hear that the product didn't work for you and we'd be happy to try to help you find a product that really brings the results you're looking for.
Once again, I'm sorry for any misunderstandings and we're happy to answer any further questions you may have!
Best regards,
Larissa B.
Excelente
Excelente, o site é muito explicativo e fácil de usar. Fiz as compras e não tive nenhum problema. Meus produtos chegaram antes do prazo previsto..
11 augustus 2023
Antwoord van BRK Hair
Prezado (a) cliente,
Estamos muito felizes que você ficou satisfeito(a)! Sua satisfação é nosso principal objetivo!
Obrigado pela preferência por nossa empresa ❤✔
Estou sempre à sua disposição para responder quaisquer perguntas!
Atenciosamente,
Rafaela G.
Antwoord van BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
A very good produkt absolutly live it
29 juni 2023
Antwoord van BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Hola,mi nombre es fiordaliza Guilamo y…
Hola,mi nombre es fiordaliza Guilamo y mis producto no me an llegado ya es casi un mes
28 juni 2023
Antwoord van BRK Hair
Hola Fiordaliza, ¿cómo estás?
En primer lugar me gustaría pedirte disculpas una vez más por todo lo que ha pasado, entendemos cuán frustrante puede ser.
He consultado con mi equipo y tu caso ya ha sido resuelto!
Me alegro que todo haya acabado bien y que en una próxima compra, puedas reconsiderar nuestra nota!
Saludos cordiales,
Rafaela G.
Antwoord van BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Antwoord van BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Order not received but they took care of the problem
Never received my order and they didn't take responsibility.
UPDATE
They proceed with a refund for the order that didn't arrive.
23 mei 2023
Antwoord van BRK Hair
Hello, how are you?
We apologize for that, the tracking said it was delivered and we were checking with the carrier what may have happened.
But as agreed by email, we proceeded with the refund of the amount paid!
Again, we are sorry and we hope you have a better experience with your next purchase.
Best regards,
Rafaela G.
I love your products
I love your products. The order process was efficient and everything arrived intact. Thank you!
21 februari 2023
Antwoord van BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I haven't received my product for two…
I haven't received my product for two weeks and I want my refund!!!!
11 april 2023
Antwoord van BRK Hair
Hi Karina!
I am sorry for what happened.
I checked with my internal team and your case has already been solved, where we proceeded with the refund.
Let me know if you need anything else!
Best regards
Larissa B.
In love with the products
In love with the products, the package arrived super fast. thank you!! I will continue buying from them
13 maart 2023
Antwoord van BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Wanessa B.
Antwoord van BRK Hair
Dear Customer
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for your preference for our company ❤✔
I am always at your disposal to answer any questions!
With best regards,
Wanessa B.
customer service should try to help and…
customer service should try to help and make the customer happy that way the customer will be glad to make business with again.
2 maart 2023
Antwoord van BRK Hair
Hello Nuri, as we have discussed and explained, the fact that the product has already been used does not allow us to accept its return, as stated in our policies.
We are sorry that your experience with us was not the best, at no time did we want this to happen and cause you any problems.
Best regards
Wanessa B.
Antwoord van BRK Hair
Estimado cliente,
Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por su preferencia por nuestra empresa ❤✔
Estoy siempre a su disposición para responder a cualquier pregunta!
Saludos cordiales,
Rafaela G.
fast Delivery
It’s a fast delivery for an international shipping. I got surprised. Thank you!!!
13 februari 2023
Antwoord van BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Excelente producto
Excelente producto, muy bien empaquetado y fue entregado en tiempo , gracias
14 januari 2023
Antwoord van BRK Hair
Estimado cliente,
Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por su preferencia por nuestra empresa ❤✔
Estoy siempre a su disposición para responder a cualquier pregunta!
Saludos cordiales,
Rafaela G.
Don't buy from them I bought 2…
Don't buy from them I bought 2 treatment from them, the delivery was very late, supposed to receive it three weeks before, one of the treatment was expired,
I sent back both treatments for refund but they did not refund me, and they said they did not received it, even I sent the pictures of postage receipt, and for the expired treatment pictures
Don't buy from them they still your money
6 juli 2022
Review zonder uitnodiging
Antwoord van BRK Hair
Hello Radia, how are you?
I am part of the team of relationship between company and customer and we are very upset with this comment, because we tried to solve this in the best possible way, so you could have your refund regarding the product expired.
As you agreed via messages, we refunded the amount paid on the expired product, and we are waiting to receive the other product, to perform the refund. As we informed before, we did not receive the product or a receipt to comprove the delivery of it.
As we need to follow the rules of the company, unfortunately we can not make the refund without the product or the proof of delivery.
We hope to resolve this situation in the best way possible, in our company we prioritize the customer, because we are here to offer quality products that will satisfy you!
We remain at your disposal!
Best regards,
Larissa B.
Love it 😍 personalized attention got…
Love it 😍 personalized attention got my products and I’m 100% satisfied
I recommend this page
13 januari 2023
Antwoord van BRK Hair
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
the item never arrive
20 oktober 2022
Antwoord van BRK Hair
Hello, how are you?
We apologize, the shipping time is 3 to 5 business days, but unfortunately there was a failure by the carrier UPS. The investigation to find out what happened was open and the deadline to have an answer is 15 business days.
Don't worry, your order is assured and in case you don't receive it, we will give you total support!
If you have any questions, please feel free to contact me.
Best regards,
Rafaela G.
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