First time using Broadland fuels. Online transaction was processed smoothly, however on the day our delivery as due (Wednesday), I had waited in all day with no contact. I was phoned at 4:50pm to say... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Toon meer
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Toon meer
Fabulous! We ran out of oil, owing to a poorly calibrated watchman fitted by the oil tank engineer. When I explained this to Broadland, the very kind customer adviser arranged very speedy delivery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Contactgegevens
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Verenigd Koninkrijk
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
3,1
Gemiddeld
297 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Service from Start to Finish
Efficient online booking system, competitive price and promt delivery.
29 november 2022
Was quoted one price then when going…
Was quoted one price then when going into basket changed 2p pl emailed to complain got no response very disappointing
24 november 2022
Antwoord van Broadland Fuels
Hi dgb1515,
I'm sorry to hear about your recent experience on the Broadlands website. Prices can vary throughout the day tracking movement in the market. While price changes are uncommon a lack of a response to an email is.
Please can you forward your original email to feedback@broadlandsfuels.co.uk and I'll investigate further?
Kind regards
Chris
Very easy to order and no fuss delivery
7 november 2022
Rock Bottom Service Levels
My recent experience with Broadland Fuels was utterly appalling.
After FOUR failed attempts at delivering fuel I was given little choice but to cancel my order........(For their fourth attempt they delivered part of the order to a neighbour who's tank was already almost full. The driver didn't even knock at the house to check. He just left a rude note complaining he couldn't deliver the full amount !!).
When I called them after each failed delivery the staff never knew that the delivery had even gone wrong ! The relevant manager made no attempt to reconcile the problems I'd had or even talk to me on the phone. This is even more surprising as I'm part of a medium size consortium and I will now do my utmost to insure we don't use Broadland in the future.
What a shambles …. don't touch them with a barge pole !!!!
..............
Answer to Q from Broadlands 01/11 : 2260005
.............
Katie ... That's all very well for future business but does little to change my own personnel experience of using Broadland Fuels. Consequently my comments still stand as I see no reason to change them. C.
28 oktober 2022
Review zonder uitnodiging
Antwoord van Broadland Fuels
Hi Chris,
Firstly, thank you for taking the time to leave us a review, we appreciate all feedback be it positive or negative. It allows us to highlight issues and put in place resolutions for the future.
We are so sorry to see that your experience has not been a positive one and can assure you this is not indicative of the service we want to be offering our customers.
It does seem that your delivery had quite of few failings, and this is not something we see regularly at all.
I can confirm that because of your delivery experience we have briefed all drivers and put in place a new notification process for unfulfilled orders. This allows us to directly advise drivers while they are in-situ. We have also amended our order taking process to include specific delivery notes for all orders.
While of course these amendments do not nullify your experience, we are very hopeful they will stop this happening again.
A member of our team has tried to call you to discuss a suitable resolution but were unable to get through. If you would like to discuss this further please feel free to give me a call.
Kind regards
Katie
Very professional thanks
4 oktober 2022
actually came early
2 oktober 2022
Excellent service for many a year!
We’ve had an account with Broadland for many years, we’ve never had a problem with them but to be fair they’ve had a few with us as I’m always running out of fuel and calling in a panic. Thankfully they’ve always made the delivery at short notice!
Their prices are always fair and their telephone sales staff are always helpful. A big shout out to Katie who is forever happy and ultra positive, which is always a plus when you’re in a state of depression due to the day to day antics of an inept Tory government!
29 september 2022
Review zonder uitnodiging
Good service
7 september 2022
Great customer service
We are a new customer, the service from the company was very professional and prompt, Katie was very helpful - thank you
1 augustus 2022
Review zonder uitnodiging
Great oil supplier
Very helpful service. Ordered online but called the office for advice and they were very helpful.
Very fast service, even though I went for the slowest delivery option the oil was delivered very quickly and before the expected date.
Will always use Broadland Fuels in future. Prices are competitive and have found them to be cheaper than some comparison sites.
16 juni 2022
Easy website and ordering process
Easy website and ordering process. Ordered delivery within a two week period which was honoured. I did request prior notice but no notice of delivery was received... luckily I was in when the driver arrived. Not sure what the arrangements are for redelivery if I am not in. Operative was friendly, very professional and respectful of property. Delivery note provided. Thank you.
27 april 2022
Quick friendly delivery
Quick friendly delivery, best local price, would highly recommend.
12 april 2022
First Class
In spite of the present obstacles to fuel supplies, BF delivered my oil 2 weeks before the date forecasted. Have been most satisfied with BF, which offers fuel usually below the price of other local competitors.
10 april 2022
Great service thank you
9 april 2022
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