We have been with broadway for over 5 years and in the last year the service has been deteriorating rapidly; we have to reboot the router often, and frequently experience short periods of no service. Currently we have had a complete loss of service for 6 days, from a company which claim to pride themselves on keeping rural communities connected. Customer services and tech team at broadway have been insultingly unhelpful.
I am extremely grateful that it is now possible to switch to BT at our property and eagerly await our switch date. I would not recommend broadway broadband.

The service is rubbish, customer service awful, internet speed OK but they have so many problems they no longer even respond to service desk emails.

Stay away, the business is in administration.

Over recent months the service has deteriorated significantly. Every evening the speed drops to under 2Mbps making watching streaming services impossible. Repeated calls and texts to Broadway result in friendly returned calls but no resolution. Very disappointing service. Am investigating 4G alternative. Probably not quite as fast as Broadway when it's working well, but my neighbours report a positive experience.

We have been with Broadway (now taken over by Voneus towards the end of 2023) for a year. The whole business of getting a rural fibre line to us was chaotic (too many problems and incompetencies to enumerate here )but they eventually succeeded. While the broadband service is average our telephony service has been dire from the outset. We are unable to use the Detect IP phone because it is so complex we just do not understand it and the service on our mobiles -Callswitch lite- is similarly beset with dropped calls,musical interruptions and further difficulties. The help line has been involved from the outset but we stopped contacting them some months ago because they didn't believe we had the problems outlined above. We are now stuck. My wife is bedbound, and being nursed at home .There is no mobile signal accessible from inside the house and Voneous/Broadway have not provided any options if we lose the line during power cuts. All in all a tale of woe with us thinking about the golden age of telephones picking up a telephone and receiving or making a call without any trouble. All this corporate nonsense about the wonderful new age of fibre without copper wires does not - as with all marketing- reflect the truth as it is experienced by the ordinary consumer.

4 Stars for the staff and engineers who are first class, but there is a fundamental engineering/outage issue and repetitive failure to provide meaningful communication/updates with reasons behind intermittent or frequent no service.
I’ve lost service every day for the last 7 days which is deeply frustrating when trying to organise banking and financial planning let alone trying to explain to Grandchildren why they can’t watch TV over Christmas.
My support code is 92142 and what I need to hear is what is actually wrong with the system (I suspect it’s overloaded with too many people on demand during the Xmas break).
Despite repeated written attempts asking for explanations nobody seems to want to reply with honest answers.
Fortunately, the engineers do seem to flip a switch and get the connection working once I’ve called them, but as you can imagine, it’s very frustrating phoning in every morning to report the same fault.
I want to understand what the problem is, how and when they can fix it for more than 24 hours and more importantly, when they’ll deliver on the full fibre promise they made 18 months ago.
They have a great crew of people and I’d Love to stick with them if they can guarantee reliability as advertised on your website.
As of this moment, I’m not sure what the future holds for my connection and need certainty.

Terrible Broadband service, been 3 years of intermittent service and poor service, constantly up and down. Would not recommend. Always have to phone support, connection keeps freezing. I had to end up paying for a second line through 4g mifi due to the unreliability of this company. Thankfully as fibre now installed we can leave, that said I have been trying to cancel for 10 days without much luck. It took a number of follow up’s to get this actioned. Additionally they have refused to remove the dish on my house, which is annoying, as I now have to do this myself or pay for it be removed.

Their staff were very efficient, helpful and friendly. They made no ness and left my property clean and tidy.

Were not able to position where the last router went. Took a while to get a proper explanation as to why it couldn’t be like for like. Install took a lot longer than it might have due to lack of correct tools.
Very helpful staff. Polite and doing their best on the day.
Service and speed seem ok for the monthly cost. Time will tell now they are in administration

Installation was done without a fuss on the day agreed. Speed is consistent.

The technician who fitted it to the house was brilliant as was the admin team who sorted it all out… 👍

Very professional and speedy service. Excellent

Good job. Service perfect.

I have written to the MD about this previously.

Huge improvement in speed and reliability.

Great customer service from truly empathetic staff. Everything went to schedule for installation timetable and now we get 100Mb internet and a digital phone for a great price. So pleased to kick BT into touch.

Generally pleased with my experience though I am disappointed with the coverage of Wi-Fi in my home. In the room in which the router is located the speed is as expected but in other rooms the performance is a little patchy. This would certainly suggest that I ought to begin to consider another provider.

Friendly, professional service.
Clear communication throughout the process.

Customer service is excellent. The internet speeds are as promised i.e. very fast.

Excellent communication and support throughout the process.