This is a very comfortable mattress, but unfortunately the memory foam on top started to visibly indent after 4 years, progressively getting worse until it became a very pronounced ‘dip’ (NB I’m not... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor... Toon meer
"I am very pleased with this mattress and the delivery. After deciding to replace my old one, I tried two different companies but didn’t get on with their mattresses. I then tried the Brook + Wilde El... Toon meer
Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.
Contactgegevens
Verenigd Koninkrijk
- brookandwildesleep.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
There was positive communication…
There was positive communication throughout. I was due to have surgery which would mean lying solely on my back. I contacted Brook and Wilde and they sped up my delivery for us.
The delivery drivers were helpful and friendly as well.
I was also happy to welcome a call after delivery to check the mattress was ok.
Best night sleep we have had in a long time, highly recommend
Received my products in good order
Received my products in good order, very happy with my purchase. Thanks to the team for keeping me informed of delivery!
Charlatans
I bought a mattress from them and they never delivered it, then they declared bankruptcy and restarted the company with "sleep" in the name, took the money and ran.
Shocking state of affairs.
Perla mattress
I ordered the Perla mattress and it is extremely comfortable and been having great nights sleep
Quick delivery, recommend this company!
A hard mattress that is comfortable
The whole process was very easy and the company communicate really well with customer. The delivery guy forgot to load the mattress protector so they called to let me know they would send someone out to deliver it straight away. A great company with great products.
Very impressed with the service
Very impressed with the service, super helpful and friendly. Great mattress!!
Quicker delivery, great quality!
Great products! Gave me the best nights sleep I’ve had in a while… arrived quicker than expected too; always a plus!
Worth it!
Order was really quick, they arrived packaged neatly. I put them on my pillows and fit lovely and feel so soft!
Great service
Really happy with my new product, arrived sooner than expected and service was fab!
Perla is mostly foam and has virtually no natural or luxury materials
Bought the Perla at ridiculous cost last February and am still paying it off via their finance option. I was seduced by the description of "silk, cashmere, alpaca wool etc" on their website which sounded luxurious indeed. Removal of the cover (which is polyester) shows the Perla to be mostly layers of foam with virtually no luxury or natural materials. This product is still being sold by the new phoenix Brook + Wilde Sleep company (following liquidation) with identical description of the natural materials. Its just an expensive bit of foam!! And the liquidation and phoenix company that replaced it means they will not honour the warranty

Antwoord van Brook + Wilde Sleep
I have had the Perla mattress for a few…
I have had the Perla mattress for a few weeks now and I can honestly say I am loving it! so much so I went and got the pillows to match, the trouble I have now is getting out of bed for work :)
Just received my new mattress and it is…
Just received my new mattress and it is amazing! The best nights sleep I have had in years, thank you to the customer service team for helping me pick my mattress and keeping me up to date with delivery information.
Top quality product
Lovely product! Really good quality and I’d definitely recommend!
Just received my order and I am…
Just received my order and I am delighted with the quality. I don’t normally leave reviews but I really felt I had to......congratulations Brook & Wild Sleep your customer service team were first class answering my questions efficiently and the end result is a very satisfied customer.
Amazing stuff, great Mattress
Amazing stuff. Bought one of their high end king size mattresses. Really comfy. Would highly recommend. Haven't slept this well in years.
First purchase from this... Love!
First purchase from this company and couldn't believe the quality of the protectors I ordered!
Delivery was super quick and efficient.
Thanks to the team who kept me up to date with all of the information I needed
Suprima mattress 5*
I bought a Suprima mattress last month and I've slept better than I have in years. So comfortable and the customer service is fantastic. Strongly recommend!
Mattress arrived in good time and we…
Mattress arrived in good time and we are having comfortable sleep.
Best mattress ever and great service…
Best mattress ever and great service and delivery
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







