First time using Builder Deport and despite a damaged pack of laminate and a lost pack of trim both due to couriers Staff at customer support excellent very helpful and sorted the problem promptly.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Used this company first time and they have been excellent. I placed an order and made a mistake, I called up and they updated and corrected the order for me and the delivery still came on time 2 days... Toon meer
I paid extra for a specific delivery day. The delivery via Palletways didn’t arrive and despite chasing and false promises, lies about attempted deliveries and update calls it arrived 3 days late with... Toon meer
Bedrijf heeft geantwoord
Very easy to order online and deliver arranged and communicated well. Delivery arrived on the planned date and time with notification of arrival. Driver helped to unload and place the items where I ne... Toon meer
Bedrijfsgegevens
Over Builder Depot
Geschreven door het bedrijf
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsContactgegevens
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Verenigd Koninkrijk
- 020 8362 8100
- builderdepot.co.uk
4,5
Uitstekend
5K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Excellent service!
14 augustus 2026
Antwoord van Builder Depot
Thank you for the fantastic 5-star review!
We’re delighted to hear you received excellent service. Thank you for choosing Builder Depot, we really appreciate your feedback and look forward to serving you again soon.
Kind regards,
Emily
Smooth and easy transaction m
26 augustus 2026
Review zonder uitnodiging
Antwoord van Builder Depot
Thank you for the 5-star review!
We’re really pleased to hear you had a smooth and easy experience with us. Thank you for choosing Builder Depot, and we look forward to serving you again soon.
Kind regards,
Emily
Great price and speedy delivery
Had my colour in stock, unlike some major vendors, at a great price too, and the speedy delivery allowed me to get the job done within a window on the weather. Very well packaged and in sensibly sized bundles for ease of handling.
16 augustus 2026
Antwoord van Builder Depot
Thank you for the brilliant 5-star review!
We’re delighted we had exactly what you needed in stock and that our speedy delivery helped you get the job done while the weather was on your side! It’s also great to hear the packaging and bundle sizes made everything easier to handle.
Thank you for choosing Builder Depot, we hope to serve you again soon.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star review!
We’re really pleased to hear you found both the ordering and delivery process quick and easy. We aim to make the whole experience as straightforward as possible, so it’s great to hear we delivered on that!
Thank you for choosing Builder Depot.
Kind regards,
Emily
Great service
Great service, reasonably priced material and I have had 3 deliveries and each time I have had a helpful and friendly delivery person, who's given me a hand even when they technically don't have to.
14 augustus 2026
Antwoord van Builder Depot
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you’ve had such a positive experience across all three of your deliveries. It’s especially great to hear our drivers have been consistently friendly, helpful and willing to go the extra mile, we’ll be sure to pass your kind feedback on to the team.
Thank you for continuing to choose Builder Depot.
Kind regards,
Emily
Paint was damaged in transit and a…
Paint was damaged in transit and a replacement tin of paint was dispatched the same day.
15 augustus 2026
Antwoord van Builder Depot
We’re sorry your paint was damaged during transit, but pleased our team was able to resolve the issue promptly and arrange a replacement the same day.
Thank you for recognising the service you received and for leaving us a 5-star review. We really appreciate your feedback.
Kind regards,
Emily
Good price and very reasonable delivery…
Good price and very reasonable delivery charge.
13 augustus 2026
Antwoord van Builder Depot
Thank you for your 5-star review!
We’re sorry the original tin of paint was damaged in transit, but we’re really pleased our team was able to resolve this quickly and get a replacement dispatched to you the same day.
Thank you for your understanding and for choosing Builder Depot.
Kind regards
Emily
Antwoord van Builder Depot
Thank you for the 5-star review!
We’re delighted to hear you were happy with the service, price and quality of the product. We really appreciate your feedback and look forward to serving you again!
Kind regards,
Emily
Nice fast service
Nice fast service. Delivery arrived with two items short but resolved within an hour and missing items despatched.
15 augustus 2026
Antwoord van Builder Depot
Thank you for your 5-star review!
We’re sorry that two items were missing from your original delivery, but we’re really pleased our team was able to resolve this within the hour and get the missing items dispatched quickly.
Thank you for your understanding and for choosing Builder Depot.
Kind regards,
Emily
Super quick delivery
Super quick delivery, delivery was great, left the materials where we wanted then, friendly and happy to help. Great product and great prices.
12 augustus 2026
Antwoord van Builder Depot
Thank you for the fantastic 5-star review!
We’re really pleased to hear your delivery was quick and that our driver was friendly, helpful and able to leave the materials exactly where you needed them. It’s also great to hear you were happy with the products and our prices.
Thank you for choosing Builder Depot, we look forward to serving you again.
Kind regards,
Emily
Excellent Products and on time delivery
Every time I have ordered from Builder Depot, I have received Excellent products and on time delivery. Very happy customer.
13 augustus 2026
Antwoord van Builder Depot
Thank you so much for your fantastic 5-star review!
It’s great to hear that you’ve consistently received excellent products and on-time deliveries whenever you’ve ordered with us. We really appreciate your continued custom and are delighted to have such a happy customer.
We look forward to serving you again soon.
Kind regards,
Emily
Such great customer service
Such great customer service! I just wanted to keep buying more and more to make myself feel good
15 augustus 2026
Antwoord van Builder Depot
Thank you for such a lovely 5-star review!
We’re so pleased to hear you had such a great experience with our customer service team.
Thank you for choosing Builder Depot, and we look forward to helping you again soon.
Kind regards,
Emily
Delivery on time and best price for…
Delivery on time and best price for Barrettine wood protection trestment
14 augustus 2026
Antwoord van Builder Depot
Thank you for your 5-star review!
We’re really pleased to hear your delivery arrived on time and that you found our Barrettine wood protection treatment competitively priced. We always aim to offer great products at great prices with a reliable delivery service.
Thank you for choosing Builder Depot.
Kind regards,
Emily
efficient fast delivery
14 augustus 2026
Antwoord van Builder Depot
Thank you for your 5-star review!
We’re delighted to hear you were happy with our fast and efficient delivery service. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Emily
It was so easy to look on the website…
It was so easy to look on the website at Builder Depot to find what i was looking for and paying for it and finishing my purchase was so easy. The item was posted out to me very quickly so i am very pleased with my purchase and the service i received from Builder Depot.
14 augustus 2026
Antwoord van Builder Depot
Thank you for the wonderful 5-star review!
We’re delighted to hear you found our website easy to navigate and the whole ordering and checkout process straightforward. It’s also great to know your order was dispatched quickly and you were pleased with both your purchase and the service you received.
Thank you for choosing Builder Depot, we hope to see you again soon.
Kind regards,
Emily
Excellent service!
Great value, quick delivery and superb packaging. Highly recommended, many thanks!
13 augustus 2026
Antwoord van Builder Depot
Thank you for the fantastic 5-star review!
We’re delighted to hear you were happy with the value, speedy delivery and packaging of your order. Your recommendation really means a lot to us!
Thank you for choosing Builder Depot, we look forward to serving you again soon.
Kind regards,
Emily
Helpful and polite loaders help me to…
Helpful and polite loaders help me to load the goods into the van, the price is also very competitive. The only part to improve is the staff cutting the sheet, hmmm, he only did one cut per sheet, even no body after me, many other merchants do at least two cuts per sheet, and he is also showing impatient.
11 augustus 2026
Antwoord van Builder Depot
Thank you for taking the time to leave us your feedback!
We’re really pleased to hear you found our prices competitive and that our servers were helpful and polite when assisting you with your goods.
We’re sorry, however, that your experience with our sheet cutting service didn’t meet the same standard. We appreciate you highlighting this and will pass your comments on to the relevant team, particularly regarding the service you received, as we always expect our customers to be treated in a friendly and helpful manner.
Thank you for choosing Builder Depot, and we hope to see you again soon.
Kind regards,
Emily
Two deliveries very pleased
Two deliveries, very prompt, despite being many miles away.
Best price I could find, even with with Next Day Delivery.
Very pleased.
11 augustus 2026
Antwoord van Builder Depot
Thank you for the fantastic 5-star review!
We’re delighted to hear both of your deliveries arrived promptly, especially given the distance, and that you found our prices competitive even with Next Day Delivery.
It’s great to know you’ve been so pleased with your experience. Thank you for choosing Builder Depot.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star review!
We’re pleased to hear you were happy with our competitive pricing and next-day delivery service. Thank you for choosing Builder Depot, we really appreciate your feedback.
Kind regards,
Emily
Great service and products
Great service and products, as always, Very happy with order.
9 augustus 2026
Antwoord van Builder Depot
Thank you for your 5-star review!
We’re delighted to hear you’re happy with both our service and products. It’s especially great to hear you’ve had consistently positive experiences with us.
Thank you for your continued custom and for choosing Builder Depot.
Kind regards,
Emily
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