Bunchesandstems Reviews 

Ordered Mother’s Day flowers, to be delivered on the day (Mum lives rurally - thought this company would be perfect since they offered delivery).
I called the service line, antsy, on the 10th around 3pm to see when they will be arriving a lady in an obvious Indian call centre assured they were gonna be delivered before 8pm that day.
Flowers came on the 14th, 3pm.
I ordered a large bouquet - $140 worth of baby pink roses, baby’s breath bouquet (the name of the bouquet was new baby girl) what was inside the box was bright yellow sunflowers (3 stems) and orange gerbras (2 stems). The bouquet was smaller than my hand!?

Called India again (the customer service line) where a man advised that my order was subject to a ‘substitution’ and told me to email through my concerns and photos of the order (which I did). Haven’t heard back from them since..

Please don’t make the mistake of supporting this scam business

ordered early in the morning, order confirmed but “factory has not confirmed order” according to both phone calls i had with them. first call i wanted to confirm it will arrive today as i had paid for same day delivery and she said yes. second call was 5pm and she had told me once again that the factory has not confirmed it. i asked if it will be delivered today and she said probably not. i’ve now asked for a refund but just given the lack of care so far im sure the refund will be no easy process

This company is rubbish. I ordered for flowers to be delivered to my sister and they cited the wrong address was used but didn't try to call me or my sister. Just refused the delivery and told me they would give me a $20 store credit. Criminals.

I’m not one to give reviews often, but this service was attrocious. I ordered on Friday for Sunday, Mother’s Day. I ordered two separate items. Neither had been delivered by lunch so I called to check, I was told - one is almost there, the other won’t be delivered for 2 days! I said I wasn’t told this, therefore cancel the second order. By 6pm, the first order still wasn’t there. It ended up arriving at 9.15pm and did not look like the photo! I had to keep calling daily to follow up on the cancellation of my other order- which I kept being told, supervisors will review. Eventually, after a week I was finally given a refund. Even though they had “tried” to email me and give me alternatives- I never received any email from them including in spam. I wouldn’t use this company ever again

Flowers where not as described and they died the next day. Contacted support and even though I paid $107 they offered me $20 towards my next order lol. Like I would ever order from them again.
Please don't use there services as you will be wasting your money

Horrible customer service, scammed me out of $100. Use your local florist

Reference: Order #29447

I have contacted your team multiple times regarding this matter, including phone calls and follow up emails sent on the 6th and 9th of May. In those communications, I clearly requested that my refund be returned to me.

Your claim that I did not respond or request a refund is incorrect. I have records of these communications and can provide them if required

I ordered some flowers for my mum for Mothers Day/Birthday. They did arrive on the date I requested but they were not what I ordered and they were droopy.I sent an email straight away saying I was unhappy with the quality of the flowers and explained that my Mum has cancer and that this will probably be her last Mothers Day/ birthday. They responded saying they were very sorry and would send a replacement. Nearly 2 weeks later and a few emails more no flowers and now they are saying they won't be sending a replacement bunch. Very disappointed with the customer service I have received. Do yourself a favour, spend a bit more and order through Interflora. I will NEVER order through them again. DISGUSTED !!!!

I wouldn’t recommend this company. I ordered flowers for my mother for Mother’s Day. They arrived 4 days late and were not even the flowers that I had paid for. They were a complete different arrangement. I contacted support straight away and have not even heard back. Would not use this company again or recommend to anyone.

Flowers are falsely advertised. Ordered breathtaking blooms, indulgence for $100. The flowers arrived upside down, and the arrangement was neither similar or close to being indulgent. The arrangement consisted more of leaves and flowers that were ill matching and unpleasant. Upon expressing my dissatisfaction and requesting a new batch of flowers to be sent or a refund, this was denied, stating fulfilment to value. I do not recommend people buying from this florists as they are scammers. They do not take accountability. Just really disappointed.

I paid for a >$100 bouquet and received something well below standard. They advised I would receive a $30 store credit and refused a cash refund.
I will be pursuing this with the ACCC.

DO NOT TRUST - SCAM!!!

After ordering a beautiful bunch for Mother’s Day, not only did it come 2 days late - they were NOTHING like the bunch I ordered. They were wilted, brown and embarrassing. Since the day of delivery I have been trying to get a refund and they keep pushing me to another action. A couple days ago they mention now it’s outside of the timeframe to get a refund. Nightmare company that just want your money. Never trust and please read the 100’s of 1 star reviews. Major scam and I will be telling everyone I know. Social media as well. Disgusting company and service. The bad reviews explain everything you need to know.

Scam!!!
Ordered my mum flowers for Mother’s Day on Sunday and paid for same day delivery . They arrived 2 days later on Tuesday… the flowers were not what I ordered and just cheap dead, wilted flowers , vase was completely smashed and the card was basically a piece of paper with my message stapled on. It was sooooo embarrassing!!

Warning to never ever purchase from any of their websites. They have several that all arrive in ‘Bloomex’ Boxes. They operate in many countries too!

I obviously emailed and called(which went to some call centre over seas) to check what had happened and they said they pay me back $5 for the broken Vase. They operate in different countries such as NZ/Aus and USA. It’s a clear scam to me and wish I’d researched before trusting this website.

Paid $120 dollars for a same day delivery for a birthday. Input address and price was calculated. Delivery day passed with no flowers. Another day passed with no flowers. The third day nothing arrived. We called support and they said they delivered the flowers that morning to the local post office??? But they didn't email or call and it's a rural post office and not open Saturday or Sunday so the flowers will be dead by the time anyone can get them on monday. The operator just hung up on us and said it would be escalated. Just an absolute joke of a service. Do not recommend, try someone more reliable.

Flowers arrived 5 days late, stinking and rotting. My Mum was pretty disappointed. I asked for refund. They denied and said they'd give the shipping fee back.. Will be submitting chargeback . Do not use.

Reference: Order #30260

Dear Josh,

We are sorry this delivery arrived late and in poor condition. The delivery-fee refund of AUD 19.95 has been submitted for processing.

Warm regards,

From You Flowers Australia Team

The flowers did arrive on the day they were booked to arrive but 3 days later they were going over and some of them were accually dead. They said that their policy is if the complaint is later than 48 hours they do not refund or replace anf offered a $25 credit on another order. When you spend $130 on a gift you expect them to last more than 3 days, It was very embarrissing for me and the recipient to let me know her gift had died after only 3 days.

DO NOT BUY FROM HERE! If I could give a zero star review I would.
Flowers were paid for in full and promised delivery on the day of our anniversary, the flowers weren’t delivered on that day, I was working away offshore and when the flowers arrived they weren’t left at the door for my wife but taken to the post office, no collection card was left for her to know this.
The flowers remained at the post office over the weekend as it was closed and they couldn’t be collected. There were emails and calls back and forth, the company only offered a $25 store credit in the beginning, my wife went to the post office on the Monday and as expected the flowers were dead, the box was very shabby and torn up the side and the bunch of flowers was tiny (paid just under $100 + postage). After sending through images of this and requesting a refund I was receiving no response after multiple emails, my wife was calling up and finally got through and was refused a refund and only offered for the same bunch to be sent out a week after the anniversary. My wife was obviously very disappointed and I felt terrible about the whole thing. The company could have done a lot more to rectify the situation as I understand mistakes happen but not replying emails for days to avoid the refund request was very poor to say the least. Not to mention they have disabled Google Reviews somehow so can’t make an honest review publicly to warn people. Most small businesses rely on those to build their brand unless trying to hide poor feedback.

Ordered flowers(8th May) 33529 for Mother's Day to send to mother in law, confirmation said may not arrive until the monday or Tuesday after, ok then. Well, they have still NOT been delivered. I have sent 2 emails now, and have requested a refund (which I better receive or i will be taking further action) and crickets, no communication at all, disgusting!!! Will never recommend to anyone.

That response seems to be your go to! I have the ordering number and invoice, I'd email them back to you but it appears you dont check you emails or respond other than to say you dont have an order for this!

Double checked address sent and billing address several times before purchasing, as they were different. The bouquet was sent to the billing address and they claim they were both the same on the order. I KNOW I didn't make a mistake as I'm OCD.
The flowers were half rotten on the carnations and smelt like fish. No one could handle the smell and a $120 order ended up in the bin. I emailed them with all complaints and they just said sorry, but that's not what we have on our end but in good faith we will give you a $20 credit on your account for future purchases. Like that's ever going to happen again!
Over priced, underwhelming, not helpful and smell from hell.

I agree with the previous reviews on this company. They are dishonest, unreliable, unresponsive and appalling service. They are a scam and take no responsibility at all for the level of distress they cause customer