Bunchesandstems Reviews 

Terrible. Ordered the biggest bouquet you can get for Mother’s Day full of white pink and orange roses. Received a bunch of green leaves and old broken flowers not even the same colour. On top of that I paid $20 for same/next day delivery for Mother’s Day and they got delivered on Tuesday.

I called them asking for a refund and they said “as they’ve been delivered we can’t offer a refund”. Never trust them, they know what they’re doing - scamming people, just look at all the shit reviews.

It took 5 days for the flowers be delivered from Brisbane to Rockhampton via startrack. They were all dead, wilted and a waist of $139.41. I have just found out that that absolute thieves have " generously given me a $30.00 store credit. What ever you do, DO NOT EVER USE THIS COMPANY. The fact that they never sent a receipt for payment and delivery confirmation should be your first alarm bell. They are absolute criminals and theives. There customer service personnel are mostly rude and exceptional unhelpful, every one of the bad reviews do not even come close to how bad this company really is. Run the opposite direction and use someone who is actually based in your area not based in the usa.

This service was terrible, my order was missed at the warehouse, first call told me it would be sent next day, nothing arrived, I sent 3 emails then second call said it would take another 3 days to be delivered, offered a refund which would take up to two weeks to receive and a store credit of $20! Poor comunication and service and still have not received order - beware!

Completely unacceptable. The flowers delivered were nothing like what was advertised, wrong colours, much smaller arrangement, and poor quality overall. Some of the flowers looked like they were already past their best.

I even paid extra for an upgraded arrangement and still received something that looked cheap and poorly put together.

Customer service was just as bad. Delayed responses, constant excuses about “stock substitutions,” and repeated attempts to offer store credit instead of taking responsibility.

Very disappointing experience, especially for something that was meant to be a birthday gift. I won’t be using this company again.

This company is absolutely horrible, they state they communicate via email about your order being cancelled and refunded, even though there is no email to be found. No refund sent through either, and customer service is terrible, not helpful at all and staff seem to not actually care about your problems. DO NOT ORDER anything from this terrible company.

What was delivered was not what I ordered (was of a lesser quality and content) and when I called twice to follow up I was more or less told I was confused, regardless that I had a picture of what I had ordered in my order confirmation email. The first person hung up on me when I asked how I could escalate my concern (I was not rude). The second person I spoke to told me to email an address that did not exist. This is a fraudulent operation that relies on people not checking with the recipient of the order what they actually received compared to what was paid for. I have since this review had a response - which basically says that as the flowers are seasonal, you don’t always get what you thought you were getting! I was totally unaware that chocolates and teddies are seasonal - silly me. This is a fraudulent organisation.

Terrible Customer Service via phone + email. Failure to deliver on time which failed the intended purpose. Was advised a credit/ refund would be received however whenever I follow up they just send a generic email to select credit or refund. Flowers are definitely overpriced for what they are.

Terrible experience. They arrived one week late and weren’t what we ordered and they looked like they were from Cole’s. Will never use them again.

If I could give 0 stars I would. Terrible to deal with! Spent over $140 on a nice arrangement and a gift box that was never delivered to the recipient on the designated date. When I called to understand why they couldn’t tell me and said they’d get someone to get back to me. 4 days later they still have not and when I called again to follow up and request a full refund of my money they said they would get someone to call me back. Again they never did. So now here I am 5 days later waiting for someone to give me my money back so I can pay for flowers to send to my loved one more than 5 days after their birthday.
Terrible service! Save yourself time and avoid going through these guys and go directly to a local florist. Much easier to deal with!!

I ordered flowers for my mother’s birthday and they never arrived. I’ve made a request for a refund. This company is a scam. I wish I had of checked there reviews before using. Do not make the same mistake as me.

I’m not putting my personal details in my review for you to find my order. You were emailed regarding the non delivery of this order and I’m yet to get a reply. Perhaps you should monitor your company emails more diligently than your negative reviews.

I decided to order from this website as it stated Nelson now has same-day deliveries if you order before 1pm. I ordered at 9am and got an email at 4:30pm saying the shipping would happen the next day instead. I was a bit confused at the false advertising but thought oh well I guess. Then they turned up today. They look absolutely nothing like he picture there is about 5 flowers mixed in with greenery. I am very disappointed having to pay $115 all together for the fast shipping and not even getting that. They look like they are worth about $50. I have brought better flowers from new world. I do not recommend ordering flowers from here.

NEVER use this company. I too ordered flowers to be delivered for mothers day and they did not arrive for 2 days after. I tried to call 4 times but kept getting hung up on. The flowers are NOTHING like I ordered and look like they can from a service station.

My daughter ordered flowers for me for mothers day, to be delivered last Sunday. Today is Wednesday and still no delivery has been received. To further insult us, theyre refusing to give my daughter a refund.
In addition to this, they told my daughter l had to be home to receive them, so l spent my mothers day waiting. I waited all day and didnt get to do anything l wanted to do.
Never use this company. Theyre over priced and steal your money and your time.

Ordered flower for mothers day. Paid $19.95 for delivery. Not delivered at all!!
Wlrang for an update to be told they were delivered may 13th (3 days later) at 2am in the morning. Still NO flowers and no help from company when called, barley speak English

I purchased flowers for my mum for mother's day i placed order and paid i recieved 0 communication from them despite them claiming they emailed me i recieved initial email with order number but no further correspondence. When order didnt arrive on date i requested at time of order i was told they were not able to service area and a refund would be issued within 10 days , its just not good enough my mum waited all day because I told her a package would be arriving today to her receive nothing customer service is poor in my opinion and if I could give 0 stars I would i definitely will not recommend or purchase from this business again

Order flowers on the 02/05 to be delivered on Mother’s Day the 10/05. It is now 3 days past Mother’s Day and my mum still hasn’t received a response.
I have reached out to the supplier, after one initial response, they have no completely ghosted me and are ignoring my request for a refund. Haven’t ever been more disappointed in a business and their customer service. Avoid using this website at all cost

Dodgy. Poor flowers, delivered late and not what I ordered. No refund provided. An overwhelming bad and disappointing experience. Steer clear. Cheap and nasty and I wish I’d read these reviews prior to using them. UPDATE: these guys had heard from me several times (and responded to me) prior to my review here. Now they’re offering me $20. They’re missing the point, the flowers were awful. Steer clear.

DO NOT BUY FROM THEM! If I could give a 0 star I would.

They delivered a day later than scheduled. They arrived completely dead and limp on a bone dry piece of foam. AND they were the completely wrong bunch!!!!

To top it all off - they wouldn’t give me a refund. So I’ve had to go through my bank.

TERRRRRRIBLE!

I would give 0 stars if I could.

I ordered Mother’s Day flowers for my mum in the USA from Australia through FromYouFlowers, and the experience was absolutely terrible. The flowers delivered looked NOTHING like the photo advertised online. The arrangement was much smaller, had far fewer flowers, and looked cheap and poorly put together.

What made it even worse was that more than half of the flowers were already dead on arrival. The edges of the pink roses were turning green, many flowers were wilted- only 3 of carnations looked fresh, and the entire arrangement looked old and poorly handled. It was honestly embarrassing to send something in that condition to my mum on Mother’s Day.

This was supposed to be a special gift to make my mum feel loved and appreciated, but instead it completely ruined the occasion and left her disappointed. Companies like this should understand that they are part of important life moments, and poor quality flowers and terrible service can genuinely ruin someone’s day when it should be making their day special.

To make matters worse, my mum called the customer service number on the card and was promised a replacement arrangement would be delivered that same day. Nothing arrived. No follow-up, no apology, no communication.

I also emailed the company directly and received no reply at all.

I wish Trustpilot allowed photo attachments because the difference between what was advertised and what was delivered is shocking.

Very disappointing product, terrible customer service, and completely unreliable. I would never order from this company again and would strongly warn others to avoid them if you care about sending quality flowers for a special occasion.

If you are buying flowers, I suggest you DO NOT use this company.
I thought I had contacted a florist shop but is was actually an online store.
After pitiful customer service and being lied to on more than one occasion, my mum never received her flowers on Mothers Day.
They refused to refund my money and offered a store credit. I said why would I want a store credit when you couldn’t even deliver my initial order.
I have learnt my lesson and will always go through a shop with a street address.
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