Burneek 

This is my 3rd 1 star review of this company I wish trust pilot has an option to leave attachments to show the emails from customer service. At this point i am convinced this company makes most of its profit by customers who have accepted the loss and paid the restocking fee for an item they never recieved. I would like you to know that you have options and can fight these shady companies out of principle. If you are also a customer that has been let down by this shady at best most likely fraud company please do the following as I will be doing. Step 1 contact customer support, save their responses step 2 use those to file a dispute with your cc company for goods not delivered
Then the fun part and make it hurt.
File Complaints with Consumer Protection AgenciesIf the company ignores you or refuses a refund:Report to the FTC at (google the website links are not allowed on trust pilot reviews)(or call 1-877-FTC-HELP). patterns and can lead to enforcement actions against the company.
Contact your state’s consumer protection office or attorney general (search “[your state] consumer complaint”).
File with the Better Business Bureau (BBB) if the company is listed—it often prompts a response.

These don’t guarantee money back but create a record and can pressure the business.4. Consider Small Claims Court (Last Resort for $200)For a small amount like $200, small claims court is designed for exactly this—simple, low-cost disputes without needing a lawyer. Limits vary by state (often $5,000–$12,500), and filing fees are usually low ($30–$100).You’d sue for the full amount paid (product + shipping) plus any court costs.
It’s worth it if you have solid proof (receipt, agreement, communications) and the company has assets or does business in your area.
Process: File in the court where you live or where the company is based (check your local rules). Many courts have easy online/self-help guides.
Downside for small sums: Time and hassle may outweigh the recovery unless the principle matters to you or you suspect a pattern/scam.

Received faulty product. Numerous attempts and as others have said, tracking number created but no shipment. Out $800 dollars with no assistance from the company!

I ordered a sauna & plunge pool. The sauna came in & works. The plunge pool i NEVER received. I have been emailing (they dont have a call #) burneek since Jan asking them about this. I have received 2 emails that both say in "2-4wks you will receive your tracking #. Sorry we are out of stock." It has been 4mo & they will not respond or send the plunge pool. I was on their website today & they have the same plunge pool on sale & in bundle.

Update 4/14/26
I did email burneek 3 more times as they said I should & i did copy & paste that they told me to. Nothing after 2wks.

Update 5/14/26
Still waiting on the rest of my order. Emailed Burneek & they say they are out of cold plunge pools to fulfill my order. I saw a dozen or more ads for a free plunge pool on inst. DO NOT GIVE THIS COMPANY ANY MONEY. THEY WILL RIP YOU OF IF GIVEN THE CHANCE.
I will update if I ever receive my order.

6/21/26
Still have NOT received the rest of my order! They responded to the BBB & they have a specialist working on it. 2-4 weeks i will have it. That was their response. That was in may.

I have experienced another broken hose. They replaced the first one in March. We are still in March and it broke again today in the same exact spot. I don’t understand I don’t believe the hosing is sturdy enough. I hope they rectify this I love this freaking thing. Okay I was sent an email about the authenticity of this review. Look I have no reason to make this up. I am not trying to make Burneek look bad at all. Please understand that.

Burneek is very good at marketing, but my experience as a customer was extremely disappointing. Buyer beware.

After purchasing a sauna, there was no reliable way to contact anyone by phone and communication felt one-sided. Before I ever received anything, I started getting emails encouraging me to “tell my friends” about my purchase—which felt strange since the product had not been delivered.

When I tried to cancel, I was hit with a 25% “pre-order cancellation” fee. I did not see that fee clearly presented during checkout, and it was not shown on my order confirmation. The order never shipped to me / I never received a sauna, yet they retained 25% of my money and issued only a partial refund.

What concerns me most is how tightly they control the narrative: negative comments appear to be removed/blocked on their channels, so you only see the “good” feedback where they have control. Also, they claim to be Florida-based, but I could not find a matching business registration on Florida’s Sunbiz search.

Bottom line: I regret this purchase. If you’re considering ordering, do your homework first and read the independent reviews (BBB/Trustpilot/Google reviews), because once they have your money, getting a full refund can be an uphill battle.

Ok, I can’t really review the product because I have yet to receive it. I ordered my sauna on Jan 23, 2026. They keep giving me dates to which they will ship, one was no later than Feb 27, then March 15… it is now March 24, and it still says label created… I’m so frustrated

We placed our order on December 11th for a sauna and a cold plunge. The sauna did eventually arrive—but well after the original promised timeline. We are still waiting on the cold plunge.

I first contacted support on January 8th and received the standard “2–4 weeks” response. I followed up on January 27th and was told it would be “shipping shortly.” After reaching out again on February 10th, I received yet another generic 2–4 week delay.

At that point, I called out the repeated copy-and-paste responses and was told my case would be escalated to the Sales Department so 'they can arrange to have it shipped'. I have yet to hear from anyone there, and it's now almost April.

After more than three months of delays, vague timelines, and no meaningful follow-up, it’s hard not to question whether the “free cold plunge” promotion was ever intended to be fulfilled.

Based on my experience, I cannot recommend this company. Communication has been consistently poor, timelines have not been honored, and commitments have not been followed through—if the product ships at all.

Maria in customer service helped me figure out a heat setting issue I was having. She was patient, knowledgeable , and sorted it quicky. Really good experience with the support team.

This company is a hallmark example of why you should research before purchasing. Please read reviews on this site or the BBB. Even ask an AI engine of a summary of this company and their practices. I would go with a more reputable company. I question how operations like theirs are even allowed.

I ordered the sauna back on Dec 26, 2025 and have yet to receive the product. they sent a obviously fraudulent tracking number that just states the label was created on march 6th. we are now on the 17th and nothing has changed with the tracking information. I wish i would have reviewed this sooner as I would have not ordered from this company.

Don’t even know what to think. Doing business with this company has been interesting to say the least. I ordered my sauna with a cold plunge back in January with a 2-3 day delivery. Well it took nearly a month to get the sauna but the cold plunge was going to be shipped at a later date. Okay, I can deal with that. Fast forward a month, and on the 5th of March I received three emails from Burneek stating that my cold plunge has been shipped. One email is just telling me my order is now complete and all items have shipped. Two of those emails state item has been shipped but both emails have a different tracking number for the same item. When I click on either tracking number it tells me FedEX is still waiting to receive the item. One tracking number states label was created in California and the other tracking number states label was created in Florida. I guess I should just be grateful that I got my sauna.

I ordered my sauna in December 2025 with a delivery date of Feb 12-16. Eventually got an email that it’s on track to ship Mar 18-23. After a few emails they apologized and said it’s because they’re behind and will prioritize my order to be shipped Feb 25th. We are at Mar 14th with nothing but empty promises. Do not shop here. It’s endless promises with zero results.

This company is a scam. They keep claiming delays out of their control but all the reviews are the same. I’m pretty certain it’s a SCAM! Only cost me $3,200- STAY AWAY FROM THIS COMPANY.

So far so good! Came as expected getting ready to set up now!! Will do another update!

I placed an order for a 1 Person Sauna 1/6/2026. All I have received is delays from Burneek. 1st I was told 2/19 Shipping. Then I was told 2/26 shipping. Then I was told 3/12 Shipping. I get nothing but delays with no actual insight on when the product will be shipped!

Do NOT order from this company. Avoid it at all costs. They will not ship your order in the estimated window and will claim it is a "supply" issue. If you attempt to get a refund, they will suddenly ship a part of your order and now if you want to cancel or return your order, they will claim a 25% "restocking fee". Their customer service is a joke and is obviously not USA based. Every email I've ever received from them has arrived in the middle of the night, 2:00 or 3:00am.

I'm still waiting on a cold plunge that was offered along with my sauna and they are refusing to ship it. Look elsewhere with your business.

Edit after Burneek reply: Here they clearly lie again. They DO NOT clearly outline their return policy. But I’m not trying to return anything. Their policy is null and void when they violate their own estimated shipping date they state when you purchase. You WILL NOT receive your item timely, if at all. I have contacted their “customer service” multiple times and all I get is excuses and a run around. Not a solution. As much as they claim, they are NOT US based, every email I receive from them is received at 2 or 3 in the morning. Which means it’s from overseas. BUYER BEWARE!!!!!!!!!!

1.7 stars across 100+ reviews, and unfortunately our experience explains why.

We purchased a sauna from this company on 12/26/25. A shipping label was created on 12/31/25, after attempting to contact the company but the order was never actually shipped. When the expected delivery window passed, we reached out multiple times and received no response.

We ultimately canceled the order, at which point the company suddenly contacted us in February offering to “settle the issue.” Now in March, they are disputing the chargeback by claiming there is a tracking number proving, not only shipment but told the bank it had been delivered. As of today, 3/10/2026 the shipping update states: Estimated delivery date will be available when UPS receives the package.

The tracking number only shows that a label was created, not that the carrier ever even received the item.

Looking through other reviews, many customers report the same pattern: labels created, items never shipped, and difficulty obtaining refunds.

Based on our experience, we strongly recommend exercising caution before purchasing from this company.

I’ve purchased my first Burneek Halo Sauna about 8 or 9 months ago. Me and my wife use it 3 or 4 times a week. We loved it. Hence, we order a second one for our family home in the country side. Overall, breathing better, shedding weight, optimizing our health and more benefits health wise. A purchase that gives health in return. On top of that my steam unit stopped working even though they have no customer service phone number they respond pretty quick to through their customer service email . The representative asked me to send a video the steam unit. After sending the video of the steam box the next day I had a tracking number in an email saying that my steam unit is on its way. Thank you very much Burneek team. I highly recommend this product to anyone.

Ordered a 2 person sauna in December 2025 with an expected delivery date of 24-27 February 2026. Still no delivery call and the trucking company appears to be a scam as well. Have submitted a dispute with my credit card company to reverse the charge. Do not buy from this company, they are a scam.

In my entire life, worst company I ever dealt with! Spent $3200 on a Sauna back in December, its March and I still don’t have it and they delivered severely damaged broken boxes that they made us accept and now they refuse to pick them up or send out a new unit timely. They have no phone number and take days to respond to emails. I’m paying myself to have these boxes blocking our house for 3 weeks to be picked up and disposed of. This has been the worst experience in my life with any company. We are now out $3200 for 4 months and have no sauna and have to pay to have their trash picked up.