Burneek 

I’ve had my sauna/steam room for about a year or a year and a half. Works incredibly well. Better than I ever expected an at home steam room to work. Easy to put together. Plenty of room to sit or stand. Does not use as much water as I thought it would, yet gets completely filled with steam. I’m very happy with my purchase and highly recommend.

The sauna is awesome! Way better than I expected! The cold plunge was garbage!

Purchased a sauna thru Burneek and although it was a lengthy process the staff was always responsive and helpful. The sauna has been wonderful and a part of my weekly regiment to incorporate with working out & stretching.

We bought the sauna as a Father’s Day gift for my husband and he absolutely loves it! Now we all use it. It gets so steamy too it’s like being at a spa. Any questions I’ve had regarding my order were addressed immediately as well. Great customer communication.

I have had the Burneek unit about 5 months and it has been great. I use it three times a week and love it. The company support has great. I been notified about the different services that I am able to purchase. Overall my experience has been great.

I bought the Burneek Onyxeek sauna. No, you cannot reach this company by phone. However, through email, their customer service is amazing. I was assigned a representative Valeria, who was excellent. I was already prepared for a wait time to receive it, but it was definitely worth the wait.

I ordered this sauna and a cold plunge back in Janurary as a gift to my husband for our anniversary.
Shipping was slow and had to contact them several times.
I finally received my order but no cold plunge. I contacted them and they stated it was on back order and that it would be 4-6 weeks. I contacted them again and they claim I need my order #. Apparently I lost it so I will not receive the rest of my order.
Do not order from them!
Horrible customer service!

I am thoroughly over it with burneek! I ordered my halo sauna under the promotion of shipment would be 2-3 days and receiving a free cold plunge. Well it months to finally receive my halo sauna as I have spoken to many representative with different details about my shipment. I had been told that my cold Plunge would come and we are about to enter July! This company sells official merchandise according to my experience with my finally received halo sauna. However, my experience was hell and their customer service is all over the place, they don't keep their word, most of them don't have a clue as to what's happening with their company as it pertains to customer orders. I Pray if you choose to do business with this company you are okay with paying for merchandise that you may not ever receive. They will let you know, you will receive an item with the expedited delivery fees that are automatically placed on your complete purchase tab, but you will not ever receive it! You will be told you can get a free plunge with your order and guess what, you will not receive that either! People, I have been waiting since February for my complete order!!! I have emails on top of emails to confirm these details! It concerns me that they are still advertising the same items, while not ever sending paid and both promised merchandise to their customers who have been waiting for months!!!!

Ordered the Halo Gen 2 standard Sauna which was supposed to include a free cold plunge. After I received my Sauna package I notified burneek support via email that my cold plunge had not arrived. I was informed they don't have any and are waiting for production. Coming up on 2 months since delivery of my sauna I have not had any updates on when or if I will receive my cold plunge which is mainly what I wanted to use....If its advertised, maybe have them in stock and available or list a notice on the item being out of stock so people know before they don't receive something they expect. Also, customer support can be proactive in support emails and correspondence instead of receiving a support email and stating your item is not available and is awaiting production and never following up.

I pruchased a Sauna and I was supposed to receive a free cold plunge. I NEVER RECIVED the cold plunge SCAM!!!!!!!!!!! They response to the emails with the same They are either out of stock or backorder. SCAM!!!!!!!!!!! Update I received multiple emails saying that they will inform me when it’s being shipped out. It’s been about 60 days now so nothing has shipped out yet so my review is very valid.

I was skeptical about buying from this company at first because of the mixed reviews and the AI-generated content on their Instagram page. I purchased the 4-person sauna for my wellness studio, and there are a few things I wanted to point out.

First, the shipping notifications can be a little misleading. The delivery date they reference is for the free rug gift that comes with the sauna, not the sauna itself. That being said, my sauna arrived in about 3 weeks, which I felt was reasonable.

The sauna was packaged extremely well, which was a big deal for me considering the cost of the purchase. Everything arrived in great condition. The red light panels are real and already installed, and the sauna reached temperature much faster than I expected.

I can’t upload photos here, but you can check it out on my Instagram page @plungebuffalo.

Overall, I’m happy with my purchase and will definitely be buying from them again for my upcoming studio locations.

I purchased the two person sauna and it is great. Went together easily and delivered pretty close to on time and what little customer service questions I had were answered quickly and professionally. Going to buy a cold plunge from them next.

This company is either.completely incompetent or fraudulent. I would recommend no one attempt to buy anything from them. Purchased a sauna. Asked for the order to be canceled and refund given prior to shipment. They agreed and then stalled for 2 weeks. Then they began offering excuses for why it could not be done. Excuses changed daily. No honesty in anything they said. Attempted to suggest that I just take the sauna and learn to like it. Terrible customer service. Hiding behind T&C’s that change every time they like. No one should engage this company ever.

I should have checked into this company. Trying to get a refund on something that I was charged for and never ordered. This was a complete waste of money returned it unopened and never received confirmation. Don't use this company

We bought the 2 person sauna. It just arrived, no problems with delayed shipping as others have stated. However, there’s false advertising and so many issues.

20-Minute Tool-Free Installation-lie.
The instructions are garbage. A bag of screws with no description of where they go and it’s supposed to be tool free? If you follow their instructions, and the way it was delivered, it made no sense. We had to take a panel off to install the seat.
Their instructions said to scan for a video tutorial on assembly and it takes you to an unrelated page. The whole thing is super heavy and not an easy assembly whatsoever. It took several hours and frustration to latch the panels. You need two strong people. There’s also no description of what some parts are for.

They say they’re from Miami and shipped from Miami, but just know the whole thing is made in China. Deceptive.

As far as quality… the door doesn’t latch. We’ve had to literally use tape. The instructions say to press and hold the temp keys to switch to Fahrenheit from Celsius, that doesn’t work. There’s also some spots on the edging where it wasn’t fully painted. Time will tell how long this thing lasts.

Customer Service? More than 24 hours later and no response.

So far, really disappointed.

Company failed to send my a cold plunge I’ve ordered and it’s been SIX MONTHS! They have had nothing but excuses and I’m currently filing for fraud on my card. BUYER BEWARE

UPDATE : The onyxeek sauna I received in about 18 days can’t put together because the locking mechanisms are not in matching locations, so now I have to remove them and screw it together.I DID NOT expect to hear from Burneek due to the reviews online, but I have been !! And Valeria was responsive and willing to send another unit, but since I screwed it together and it works as it should I was offered a couple hundred dollar refund for my troubles. I can’t say my entire buying experience was enjoyable due to the anxiety of all the negative reviews, Burneek has been responsive and helpful to me. I haven’t received refund yet but it’s only been a day. But I’m hopeful. I will update again when/if it comes through UPDATE:: I am happy to say I received the proposed refund as promised, thank you Valeria for your communications.

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH. I never received my product, they continue to stall and not refund my money. Thankfully, I have a lawyer who is helping me take them to court. NEVER BUY ANYTHING FROM BURNEEK, NOTHING. THE COMPANY IS CROOKED.

Avoid this company. They took 4 months to get me my order. When I received I realized how cheaply this was made and so requested a refund. They refused because their policy said you had to return within 30 days. I explained it took 4 months for me to get my order, but they still didn't care. Do NOT use this company.

Product isn't opened. It took 4 months to arrive. I called before the 30 days was up to confirm I could still return and you all said YES since the delay was on your end. Now you all are lying and saying that you won't. Reading through all the other reviews this is very common with you all. Scam. Reporting and filing disputes

The sauna is fine and all, I enjoy it a lot.
However, I am not impressed with the customer service side. There is a cold tub that was supposed to be shipped almost 4-5 months ago now, and First time I asked, representative stated we are behind and we apologize it may take 2-4 weeks. Ok, got it, not a problem. These things happen. Understandable. Second time ok we are hitting another month. I send another email. Same response basically word for word, which seems kind of odd like someone copy and pasted it.... But ok, I will wait, but can I get an update on the status. You will be updated once the cold tub is sent. Ok, but I would like an update from you so I know that this a concern for you like it is me. 3 months now and nothing. Now ok, 4 to 5 months out and I sent an email, same exact email verbatim and I replied this is not a good enough answer for me. I would like to talk with a representative or I would like to hear back from someone as to when this will actually be shipped. I am beginning to think it is not going to happen..... And if not, I think I may have to write a good business bureau review for fraudulent action. I need to hear back from someone about this and it needs to be handled this week or next week. Not, "oh sorry for your wait, we are backed up and you will hear back from us in 2-4 weeks... ". Same line again, and no one is actually looking into why it is not sent yet?