BusOnlineTicket.com Reviews 

Even though the staffs of lion city coach were friendly, the whole route was horrible. Too many pickups within singapore itself, and we were duped into booking with them without knowing they would waste time dropping people off at KUALA LUMPUR when we were travelling to GENTING as it wasnt publicised anywhere. I wasted 20-24h of my life sitting on a bus. Safe to say im traumatised enough to never ride a bus again no matter how expensive flight tickets are. That time spent is enough for me to go to europe lol. Horrible experience.

Horrible/Bad attitude driver experienced.

We took a bus from Grantal mall (Five Stars Express Bus - The One Tours & Travels) booked online BusOnlineTicket com

I'll make it direct to the point, the bus driver only stop 1 time for toilet break for a 7 hours drive. He stop because we requested twice.

We ask nicely first, to please stop its been 3 hours of driving, everyone wants to go toilet but he skip the R&R twice, so we asked again, and he start shouting and angry to us why we keep asking "driver said - Im the driver, I have the right to stop or not" he continue to shout at us with a lot of bad words. He then stop and all passengers rush to the toilet.

He never counts when he leaves, he drove off already and 1 passenger shout, there's two more at the toilet, we almost left two passengers.

When we reached at KL station, we requested to go to toilet and he refused he dont allow us to get off and says if we get off he will leave. The toilet is just in front of us, he even say the station no toilet. He drive till Genting without toilet breaks.

I can understand the rush and to reached on time but as a passengers also, we asked nicely for a quick toilet break. I've taken a few times coach bus from SG to KL or Genting, usually there's a stop of 2 to 3 times.

Hope you could take a look at this driver attitude. Oh he also dont allow us to drinks inside the bus, he scolded us why we bring drinks inside.

8:00PM bus time, depart 5 Aug.

Praised goes to Captain Fadly/Partly (not my fault)- 21 June @1300hrs, PD7969Z. He is such a lively, full of happy energy & positive vibe driver. Right from the start when we the passenger met him, he greeted us warmly and stretch his hand to assist us with the luggages. I think this is the 1st time with KKKL Travel & Tours, I experienced this. Usually we just load the luggage ourselves and then the Bus Captain will only later help to organise if the luggages gets more and more.
In the bus, regardless having the Tour Guide *who seem to be invinsible*, Captain Partly is the one who is showing endless care towards the passengers. Seem everyone in the bus love his service and truly we are fortunate to have it as our driver. At one point we laugh and clapped because he managed to locate a very elderly couple. He personally made sure the headcount are right and he made extra effort to keep monitoring to look out for 2 very elderly couple he addressed as Aunty & Uncle. He was very respectful and do not rush them at all. He go the extra mile to look for them and even made sure he carefully standby right below when they boarded the bus as they both have difficulties going up the stairs. I witness as I was seated at seat nos 1 & 2.
The bus was spacious and clean throughout.

Can't reschedule, no customer support at all too. Skip this website.

Terrible and unethical. They don’t follow their refund policy and continuously create new excuses to not refund your $. Their refund policy states within 2 weeks. I have waited months and I have bots reply to me when I email them.

malgré les avis négatifs, nous avons réservé nos tickets via ce site (de bangkok à koh chang) et tout s'est parfaitement passé, bus confortable, eau et hamburgers offerts, ils nous ont même attendus car mon mari est arrivé avec du retard!

I booked transport from Bangkok to Koh Phayam. Unfortunately, even though the destination on the ticket was „Phayam“, my ticket didn’t include the ferry ticket. In the end I needed to pay extra and wait one hour longer than suggested on the trip online.
The bus was fine, hence two stars.

The passengers were cold, so we asked for the air conditioning to be turned down. This took a very long time, and eventually the temperature rose from 17°C to 19°C. The lunch break lasted only 20 minutes. Nowhere I could find the information about the arrival time. The bus however was in good conditions. Therefore, 2 stars.

Booked ticket for 03.01.2026, the bus from Surat Thani meant to be at 5.50.
Booked 2 months in advance, has chosen the seat.

On 3rd came out of train, found the bus stop. At 5.50 there was no bus.
We kept on waiting till 6.30, as the man who sells tickets there told it would be the 1st bus.

6.50 - still no bus. Nice Thai girl (passenger) translated to everyone that the "6.30 bus was full, so it went forward and we have to wait for the next bus" (with no guarantee it won't be full too).

What was the point of buying ticket in advance, of noone cares I have booked a seat there?

Around 7am a big bus came - and it was really FULL. People were sitting even on the floor.

Few local people got in, so I just rushed after them - it would be too much to spend more hours waiting.

Got a small space literally on the floor in the end of the bus and was ready to pay again for the ticket, just not to wait any longer.

The guy working in the bus was checking my ticket many times, called someone, but let me stay. Still don't know if that was my bus or not, but I reached Phuket after 5 hours.

Next time I will book the ticket on another website, as this experience was not nice at all.

I had my first and last experience with Grassland Coach travelling from KL to Singapore, and it was a nightmare. First, they changed my departure time from 3:30pm to 4:00pm and moved the pick-up point from Berjaya Times Square to TBS. At 4:00pm, they called to say the bus had met with an accident, and we had to wait until 7:00pm for another bus from Malacca. The replacement bus no. PMR 6688 only arrived at 7:45pm.

The journey was fine until JB customs, where the driver was extremely rude. Instead of guiding passengers properly, the driver scolded us with vulgarities (CB) when we mistakenly waited at the wrong spot and we did apologised. We confronted the driver after he scolded us with vulgarties as it's an insult to us! This behaviour is completely unacceptable and unprofessional!!

Delays, poor communication, and disrespectful treatment – I will never use Grassland Coach again and strongly advise others to avoid them.

 

I had a very poor experience with BusOnlineTicket, both in terms of the trip itself and how the complaint was handled.

The bus was advertised on their platform as having cocoon seats, TV, and toilet. We paid a higher fare specifically because the bus included individual seat monitors, which were important for our children during a 5–6 hour journey. Unfortunately, the seat monitors did not work at all throughout the trip.

Additionally, the bus was scheduled to depart at 7:05 am but only left close to 9:30 am. No proper explanation or timely updates were provided, and the delay caused further inconvenience upon arrival.

When I raised this with BusOnlineTicket, they refused any compensation or partial refund, claiming the operator said it was not applicable. As the booking platform, they took no responsibility for ensuring advertised features were delivered and simply closed the case.

This experience showed poor service recovery, weak customer advocacy, and disappointing management. I would not use this platform again and would advise others to be cautious.

They get two stars since they helped me get a refund for the ticket. But they also lied to me in mail and falsely told me that the bus they changed to had similar amenities when it didnt at all. I would not have booked with them again.

We need to pay additional admin fee to print boarding pass and this was not make known to us at time of book tickets at BusOnelineTicket.com
It was took more than 10 hours from KL TO SG, Traffic was smooth, and it's only one Toilet and Meal Break at Yong Peng, and only allow for twenty minutes.

The information about boarding card was zero at pickup in Georgetown,
Billion star express. Ticket booked by BusOnlineTicket.com
We arrived late with transferbus to busstation because pickup was delayed.
We got busticket but not any boarding card, and we had to pay extra for it at busstation. The driver didn’t drive to Kl central as planed, as Booking on net and on the ticket. We had to go off at Huntian Duta instead.
No explanition from driver. The company didn’t answer when I asked afterwards by Mail. The driver drove good the hole Journey. It was rain a long time and much trafic.
Conclusion: bad information before the Journey. And no respons from administration why the timetabel changes .It is difficult as a tourist, you don’t know the Town or where the busstations is placed. You have planed the Journey by the timetabel.

This company doesn't even know how the bus companies they work with operate.

The booking did not have clear instructions on requirements and ticket obtaining which costs us the entire trip.

No refund was offered either. Disaster of a company. Avoid at all cost.

Direct route means direct — not multiple stops!

Booked Eltabina Express Bus through BusOnlineTicket.com expecting a direct service, but the bus stopped at Seremban, Yong Peng, and Skudai before reaching Larkin Sentral. A 4-hour journey became 6 hours! Please ensure accurate service descriptions — if it’s not truly direct, don’t advertise it as one.

👉 If this is what “direct” means, then I’d hate to see what an indirect service looks like!

DO NOT RECOMMEND PURCHASE this coach! Bought tickets for Grassland coach to KL to catch our concert at 8pm under BOT website. Bear in mind, SG > KL take at most 5hrs even with traffic. But to our biggest shock we reached KL at 10pm.. And of course, we missed our concert.

11am was supposed to be the departure time , but we only reached Yong Peng at 3.30pm... WOW shocked that it took such a long time considering there was no traffic peak. The bus driver keeps dilly dally , take 2 pit stop breaks for like 40 mins. And speed limit was barely 90km/hr.

No doubt driver is safe, but at least update your website that it will take 12 hours to arrive KL ?! BOT and Grassland you are disgrace.

I booked tickets from Genting Highlands to Singapore with BusOnlineTicket, carefully selecting seats in the middle of the bus so my elderly mother (who suffers from car sickness) could travel comfortably. Imagine my surprise when, without any notice, our seats were “magically rearranged” to the very back of the bus. Unsurprisingly, this made her journey far more uncomfortable than it needed to be.

When I questioned it, the explanation was that another customer had “reserved” my seats first, so the system automatically bumped us elsewhere. Later, when that booking wasn’t completed, the seats became available again — though of course, we weren’t moved back. The response I received was that their Terms & Conditions allow them to reshuffle seats without telling customers. How reassuring.

To make matters worse, the bus was completely full, so even if we wanted to switch with someone else, it simply wasn’t possible. We were stuck at the very back for the entire long ride.

So here’s the reality: when you book with BusOnlineTicket, your chosen seats are more of a suggestion than a guarantee. You may end up wherever the system decides to dump you, and if that causes inconvenience or discomfort — well, too bad.

This was my first booking with BusOnlineTicket, and it will also be my last. If you value transparency, reliability, and basic consideration for customers, I strongly recommend booking elsewhere. Don’t make the same mistake I did.

Takes 6h to arrive at destination instead of the 2H55Min publicised when buying ticket. Many pick ups, gas and toilet stop, drop off in between. If you can't make the promise, don't state it. And at the very least take care to announce it so your clients can plan in advance. Very disappointing and feel cheated.

Avoid!

Bus ticket had the wrong address for the bus station. The address was for an office in the wrong place, so made my way to the nearest station. They informed me I couldn’t use the ticket so I purchased another ticket there as delaying would have meant I missed my flight.

I emailed their customer services and asked for a refund due to this reason. They said that they won’t issue a refund as I used another bus provider. I told them that the address was wrong and I could have missed my flight, but they refused to accept this or give me any kind of refund.