redBus Malaysia Reviews 

Website is very laggy. It took me 5hrs to process my ticket. Please improve it.

垃圾，平台隐藏我和客服的沟通内容，而且面对我的诉求拒不回复

Worst booking experience ever. Misleading info, unhelpful customer service, and no accountability when things go wrong.

Do not purchase tickets using this app. My first experience with redBus turned into a complete regret. I purchased a RM45 ticket online, but was asked to print a boarding pass at the counter. Unfortunately, the QR code on the boarding pass did not work, and as I was already running late, I had no choice but to purchase another ticket just to get on the bus. What made the situation even more frustrating was when I contacted the helpdesk, as I was told I could only get a refund for the RM3 boarding pass and not the RM45 ticket I had purchased. If the QR code provided does not work and I cannot use the ticket to board the bus, how am I supposed to get on? I am extremely disappointed with this experience and the way the issue was handled by customer support. This was my first and definitely not a recommended experience with redBus.

The journey took 7-8 hours instead of the expected 4-5 hours because of too many stops at every station. For a RM69 ticket, this is very inefficient and not worth it. Kindly minimize the stops to respect passengers' time

The red bus app directed me completely to a different station resulting in me missing the bus.. Not only that but I also had to chase the bus all the way up till Changloon station just to get on the bus. This level of incompetency caused me to waste time and also caused unnecessary travel expenses. For the price of the ticket which by the way was not cheap I expected a more systematic and reliable location. Having arrived at the location which was attached to the ticket nearly half an hour early and still missing the bus solely due to the inability of this app to display proper, latest and accurate information. Hopefully the developers of this app will fix this issue in order to save any unnecessary confusion and problems. Enough consequences has been faced just because your app failed to do the only thing it was supposed to do.

How can an app made for the sheer purpose of allowing travelling to be convenient cause such a nuisance? Its pathetic really. Completely overrides it’s entire purpose and has become a dysfunctional system.

This isn't how an app that’s sole purpose is to make travel easy suppose to function. Deeply disappointed.

Fix your app. Update your data. Save people the stress that your negligence causes. We pay for this ticket we expect at least the bare minimum of valid information.

I have made and paid for three bookings via the RedBus Malaysia website, but none of them has been successful, although I see the seats I chose are gone when I checked back minutes later.
The customer service link shows open from 8am to 11pm, but there is no live link or chat to use.
I've spent 90 minutes doing what should have taken 5 minutes, with no booking outcome. Worst booking website I have ever used!

Très mauvaise experience, toujours une galère et toujours devoir payer en plus pour générer un QR code.
Je ne recommande pas.

what service is that? I purchased a theme park ticket for 20 July , but they deliver the 21 June ticket to me????? then i straight call their customer service to help but they say cant return cant reschedule due to their policy, they tell me will check with vendor but no promising??? High chances is their app problem but blame vendor. Who ever experience worst thing from them may complain to TTPM to get your right back.

Very disappointing experience.

Although the issue started with an online booking problem, I remained patient and took the initiative to contact the company to explain the situation. I also patiently waited for their response. However, they never returned my calls proactively, and I had to call them multiple times just to get an update.

To make matters worse, the email address they provided could not be replied to, which made communication even more difficult. The whole process left me feeling misled and ignored.

I would strongly advise others to think twice before using this platform and consider whether they are truly able to resolve customer complaints effectively.

It has been almost a week, and I still have not received any compensation for my RM80 transportation expenses. Even the email provided appears to be invalid.

Overall, this has been a very frustrating and disappointing customer service experience.

Sadly had an awful experience.
Bus driver asking for cash to pocket for himself.
Tickets purchased for skyworlds cable car not working.
Bookings not showing on the app and having to find a way to cancel.
Awful experience - No Refund received. No compensation received.
32716459

Booked a 5am bus to Klia2 from the Redbus app for SkyBus. Reached the station at 4.30am and was waiting infront of the SkyBus thinking it would depart at 5am as scheduled. Aerobus departed at 5am but SkyBus was still there without a driver. At 5.20am I asked the man with a ponytail at the counter why hasnt the bus left yet,he said it already has. I told him i've been waiting here since 4.30am,no SkyBus left. Then he points to a small sign on the counter that says all bus operators combine their services(which means I was supposed to get on the Aerobus). I asked if I could get on the 5.30am bus since I already paid for a ticket and nothing was mentioned beforehand on the Redbus app about this arrangement,he said cant,have to book again or request a refund online. The ticket person from the bus station didnt care to even ask me if I was here for the 5am bus when he saw me earlier,knowing I was waiting right infront of the SkyBus. Almost missed my flight because of this. Really poor and disappointing service from both RedBus and SkyBus.

Booked the bus from
Kl sentral to seri iskandar, i asked the counter where to wait....i waited at the terminal but the the bus didn't come...after that i was informed i missed the bus because they sent a van instead..... they just didn't bother to help me afterwards....very bad service

Bus Trip to KL was cancelled last minute and then so difficult to contact them for compensation.

Booked tickets to Genting from Penang. Booked Date 29/3/26 but tickets showing 28/3/26.Called the customer service to change the date but due to i didn't pay for the return policy . They are unable to change the date. Rm 120 burn just like that. This kind of attitude will lead to HELL......

No toilet on bus. No stop on 3 hr journey. Driver does not help with loading luggage. Drives too slow...about 80km/hr.

Tidak bersih, kelewatan yang ketara.

DO NOT USE THIS SERVICE.

THEY WILL CHANGE YOUR DATE AFTER YOU’VE PURCHASED WITHOUT TELLING YOU. YOU’D ONLY KNOW AFTER GETTING YOUR TICKET. THEIR CUSTOMER SERVICE IS USELESS DUE TO THE STUPID POLICY. THEY WONT REFUND, WONT RESCHEDULE, THEY WILL BLAME THE BUS OPERATOR.

The App doesn't work. You can't login. They don't send you the OTP by WhatsApp, and even when you decide, disappointed by the email and phone number login process, to login through Google...nothing happens.
A waste of time !
I think they don't want to give you the coupon's reduction you earned with your first purchase.

Worst bus ever (progress liner) the schedule stated the bus arrived at 2pm but the bus delayed until 3pm one FREAKIN hour???i have waited so long from jb to shah alam .should have just discontinued PROGRESS LINER?????THE DRIVER IS STUPID AF PLEASE DISCONTINUED THIS BUSS WORSSTT SERVICE EVER