redBus Malaysia Reviews 

The red bus is only focus on sales. They have Meridian Holidays every half an hour but the bus only arrives every hour. This bus operates just expect the passengers to rush to the destination just to wait an hour. It's totally unacceptable. Dok not use the services of Meridian Holidays

Hi

We came to visit Malaysia from UK , We are group of 14 person which includes kids and elder person when we bought a tickets we make sure we have WiFi and charging port which been confirmed but when Journey begins there wasn’t a comfortable journey. The bus driver was absolutely rude arrogant we had a few times argument because my mother wanted to go use washroom and he was rushing and angry and when we ask for itinerary of journey bus was for 6 hours
He didn’t tell us about where he will stops & for how long children was about hungry but he was so rude felt so much insulted I don’t recommend these buses for foreign visitors & we have already updated social media along with videos ..

The customer service need to be improve as they are serving in the international airport.

Counter lady make such comment as : ‘you’re late, if the bus leave I don’t know ah.’
Where’s the professionalism?

We manage to board the bus but with a very disappointed feeling. When enter the bus, a family of 5 was late too. The driver shouted at the family and make comment : MA HAI! You should just board another bus and you will cause us to get compound.

This company seriously need to send their staff for professional training.

Worse bus service ever!

Worst app. I made booking 2 weeks ago, payment done and later redbus notify me that they have problem to issue the ticket. Iv contacted them several times for refund but still to this day, nothing. I cant get my refund, it has been 2 weeks. Same answer given to me everytime, which is they will look into it.

Dont waste your money on this app. Better use Easybook next time

The bus I took from Malaysia to City Center in Singapore abandoned me at Singapore's customs, in an area where there were no buses or taxis. I contacted customer service and they are not helping at all.

Terrible experience using this services.

I book a ticket at 6pm, and 1 day before my travel, I receive a miss call at late night 11.30pm.

following day I am in full day conference, and do receive a miss call around noon.

After my conference end at 4pm+, I call back to customer service, end up realize the bus had reschedule to 4pm which already pass.

Redbus very happy tell me that they can do a refund. Do you think customer want refund? Customer wish to travel on time, not your refund.

Watch out for these so-called "refundable" bus tickets from Redbus – they're anything but! The customer service is also seriously lacking in the attitude department. Needless to say, I won't be using Redbus for my future bookings.

Perlu bayar extra rm 2 for the printing ticket out klw beli ticket via red bus

Terrible experience! We drove from Singapore to Malacca. We had a rude bus driver, he was unhelpful, he took away items from our seats during customs pass control without asking or saying anything. Nothing was announced in terms of stops (2x at customs). He threw with our luggage. It gave us a lot of stress. Never again with this company!!!!

The most stupid bus service ever, never mention its was first come first serve buses. While we at CIQ Woodland the bus left us whole family with 10 people, we have to pay additional ticket that costs around $10 per passanger. Not recomended at all & very rude.

Melor bus has always issue with timing. Their booking in system always show bus timing 3.15, 3.30.

Upon buying 3.30. You can see the similar booking seat for both timing. End up now it's delayed. It's almost 3.40pm (21.6.2024).

Redbus please ensure your host are being honest with their schedules and booking available.

CANNOT REFUND MY TICKETS EVEN THOUGH IT IS REFUNDABLE. TRIED CALLING NUMBER GIVEN, NO ANSWER. TRIED EMAILING ALSO CANNOT. SCAMMMM

Bus was cancelled last minute - no alternative offered!!

Mana duit aku? Dok tunggu refund tak dapat. Bukak link yang diberi Error 404

My bus got cancelled last minute and i’ve tried to get my refund from redbus but never got my money back till today. Will never buy any bus ticket anything from redbus anymore!

I have order ticket for 2 person and want to ask for refund cause change the date until now no one response from redbus.
I called many times no one answer phone, message also no one reply.
Very bad service and irresponsible team.

be careful if you purchase ticket from redbus for my wife & son. I've experience purchase ferry tickets batam-singapore but when thry trying to change it to real ticket in the ferry counter they said that my ticket were not recognized in their system and I have to purchase new tickets for them as they have to travel that day. I tried to claim for refund to redbus since 1st Feb 2024 until now it's not resolved and they said still waiting from related team. Very disappointed and will never purchase ticket again from redbus

last minute cancel trip without any announcement.My trip at 11:45 am. At night call me. you are sucks! not recommended.👎

Do Not Buy Ticket from this Redbus.No Customer Service.No Telephone /Email can be contacted.Buy ticket at the bus station is safer for the delay buses and refund.

Travelled from Singapore to Kuala Lumpur 7h journey
No toilet on the bus
No food allowed on the bus
1 stop at immigration with toilet and another one for snacks and toilet.
Cash only at the stop for snacks
Bus very comfortable
Driver doesn’t speak English
Drive was safe
Stops at immigration, need to fill online form to enter malásia, having internet is useful.