Have never played a worse site. Every bonus is the same outcome. 4 £1 bonuses on ‘big bass secrets golden lake’ 1 time I got the man to start bonus and what a shock 9 out of 10 empty, other bonus... Toon meer
Bedrijf heeft geantwoord
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Mada was great help on live chat very happy chat from start to finish 😀 couldn't have got what I need done any faster then what Mada done for me on live chat 😀 Keep up the great amazing work Mada pl... Toon meer
Bedrijf heeft geantwoord
My customer support agent Maxi.M was an absolute pleasure to chat with resolved and answered my queries very polite fast and a jiy to speak with as always butlers bingo 100% pleased with your service... Toon meer
Bedrijf heeft geantwoord
Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Butlers Bingo
Geschreven door het bedrijf
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contactgegevens
Verenigd Koninkrijk
- support@butlersbingo.com
- butlersbingo.com
3,9
Goed
1K reviews
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Raluca is the best and so helpful for…
Raluca is the best and so helpful for provide exact information.
15 mei 2026
Review zonder uitnodiging
Have never played a worse site
Have never played a worse site. Every bonus is the same outcome.
4 £1 bonuses on ‘big bass secrets golden lake’ 1 time I got the man to start bonus and what a shock 9 out of 10 empty, other bonuses 15/16 out of 20 empty.
2 bonuses on ‘fishing Christmas pots of gold’ £1.50 bet and shock both bonuses 9 out of 10 empty, gives a bonus then waits till your back down in your deposit money to give another. It makes sure players never build never win. Just gives bonuses for show but guarantee they will be mostly empty. Players don’t have a chance on butler bingo. High rated for the customer service not the site.
The exact same outcome again this morning, every bonus the exact same different games. ‘Random generated’ weird how every day it’s the same!!
18 mei 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello Paige,
Thanks for sharing your perspective. We know that when you experience a run of losses, it can feel like something isn’t right. In reality, all outcomes are random and created by certified RNG systems that are tested by independent organizations for fairness. The rules of probability mean that streaks, both good and bad, are bound to happen, but the fairness of the process never changes.
The systems are also monitored under our regulatory framework, so customers can trust that nothing is influenced. Every spin or bingo call carries exactly the same chance of winning as the one before it.
We’ve reached out via the Trustpilot review form to gather your details. With that, we’ll be able to check your account more directly and provide you with reassurance.
Warm regards,
Butlers Bingo Team
Mada was great help on live chat very…
Mada was great help on live chat very happy chat from start to finish 😀 couldn't have got what I need done any faster then what Mada done for me on live chat 😀 Keep up the great amazing work Mada plus Butlers Bingo. Love this site ❤ 😍 win big a couple times with this site. Love 💘 😻 it
17 mei 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hi Charline,
Thank you for taking the time to share your feedback about our agent. It’s great to hear that their support made such a positive difference to your experience.
We’ll be sure to pass your comments on to them. Feedback like this is truly appreciated and reinforces the care they bring to every interaction.
Moments like these highlight the impact thoughtful, attentive service can have.
We’re pleased your experience was a positive one, and thank you again for letting us know.
Kind regards,
Butlers Bingo Team
Raluca was so pleasant and helpful
Raluca was so pleasant and helpful, it was a pleasure to chat with them.
I find all the customer service agents are always so helpful and friendly.
13 mei 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello Valerie,
We appreciate you taking the time to leave your feedback. It’s great to know that our agent was able to assist you in a clear and supportive manner.
Our team works hard to ensure every customer feels valued and well supported, so your comments are truly encouraging. We’ll make sure your recognition is passed along internally.
Thank you once again for your kind words and support.
Kind regards,
Butlers Bingo Team
Great site and customer service i…
Great site and customer service i recieved from Vlad S was great he was really helpful
29 april 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hi there,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Butlers Bingo Team
I was unaware that bonus funds expire
I was unaware that bonus funds expire. I’m new to this site . When I’ve gone to live chat I spoke with a person of the name Denisa M. Who was really understanding and very helpful. Very lovely service
27 april 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hi Ally,
Thank you for posting your review about our agent. They always aim to deliver clear and supportive service, and we’re happy this came across so strongly.
We’ll share your comments with them directly. Positive recognition like yours is uplifting for everyone.
It reinforces why we place so much focus on personal interactions.
We appreciate your kind words and are glad your experience was such a positive one.
Kind regards,
Butlers Bingo Team
My customer support agent Maxi.M was an…
My customer support agent Maxi.M was an absolute pleasure to chat with resolved and answered my queries very polite fast and a jiy to speak with as always butlers bingo 100% pleased with your service thankyou
22 april 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hi Craig,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Butlers Bingo Team
Don't bother
Don't bother. Multiple deposit, not a single bonus feature.
Very bad Rtp in comparison to other bookies.
21 april 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello Mirela,
Thank you for leaving your review. We understand why questions about fairness can arise, especially if you’ve gone through a difficult streak. Please know that every spin or bingo call is random and generated by certified systems. These are checked regularly by independent auditors to make sure the outcomes are fair and in line with strict regulations.
Randomness by its nature creates patterns that can feel uneven - long periods with fewer wins and sudden streaks of better luck, but the process behind it never changes. Every customer has the same chance every time.
We’ve also reached out to you via the Trustpilot review form so we can take a closer look at your account. That way, we can give you specific reassurance and answer your questions in more detail.
Warm regards,
Butlers Bingo Team
Great sight Denisa was very helpful and…
Great sight Denisa was very helpful and very quick and efficient brilliant service
13 april 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hi Nicola,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Butlers Bingo Team
Fantastic site great games fast…
Fantastic site great games fast withdrawals
9 april 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello Tracey,
We appreciate your review about our support team. They aim to be approachable and consistent, and it’s rewarding to see this come through.
Feedback like yours encourages the whole team to continue working with the same dedication.
It highlights that customers notice and value the support they receive.
We’re glad you felt well cared for and thank you for letting us know.
Kind regards,
Butlers Bingo Team
Maxi M was great help and knew how to…
Maxi M was great help and knew how to help me thank you
31 maart 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello Sylvia,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Butlers Bingo Team
Disappointed
Some good games fast payouts WHEN you win. It is very rare to win on there games they say the games are tested however I have deposited a substantial amount and walked away with nothing didn't even get into the bonus round.
27 maart 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello Kev,
Thank you for leaving your review. We understand why questions about fairness can arise, especially if you’ve gone through a difficult streak. Please know that every spin or bingo call is random and generated by certified systems. These are checked regularly by independent auditors to make sure the outcomes are fair and in line with strict regulations.
Randomness by its nature creates patterns that can feel uneven - long periods with fewer wins and sudden streaks of better luck, but the process behind it never changes. Every customer has the same chance every time.
We’ve also reached out to you via the Trustpilot review form so we can take a closer look at your account. That way, we can give you specific reassurance and answer your questions in more detail.
Warm regards,
Butlers Bingo Team
Don't even try Not possible to win When…
Don't even try Not possible to win When I spoke with customer service they closed my account with 10 seconds I sent like a £100
8 maart 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello Monika,
We’re really sorry to see that your experience with us wasn’t what you hoped for. Your feedback matters, and we’d love the chance to understand what happened and how we can improve.
I’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. Your privacy and satisfaction are very important to us, and we want to ensure everything is handled correctly.
If you have any further questions or need clarification, please feel free to reach out to us directly. We truly value every customer’s experience and hope to turn this around for you.
Warm regards,
The Butlers Bingo Team
Absolutely waisted time
Absolutely waisted time. My experience was - deposited 10£ and 10 bonus on bingo which nothing says before depositing. must be 100 free spins. But before you get this bonus you must play till £0 then activated this 10 bonus. and guess did you will win anything on bingo games😃 nooooo. so no deposit no bonus. absolutely waisted time and money. Scamer website Do not use this website!!!!!!!!! unsafe
7 maart 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello
We’ve seen your review and thank you for sharing it. Promotions are built to give customers extra entertainment on top of regular play, and while many people enjoy them, we know they may not always feel equally rewarding for everyone.
Every promotion is structured around clear rules and consistent benefits, and we try to balance fun with fairness. That being said, we recognize that not every campaign will suit every player’s preferences.
To better understand your individual experience, we’d like to review your account and the promotion you took part in. We’ve reached out via the Trustpilot form so you can share your details securely and we can follow up directly.
Your feedback matters, and it helps us improve the offers we put forward in the future. Thank you again for raising your thoughts with us.
Warm regards,
Butlers Bingo Team
Don't process withdrawals, poor game selections
Don't process withdrawals. Tried to withdraw relatively small amount of £56 which was far less than I deposited. Just sat pending they don't process it. Reached out to customer services Alina T, just fobbed off. Also very poor game selection don't have the most popular games and the ones that have pay very low bonus/scatter features.
5 maart 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello
Thank you for leaving your review. Withdrawals are handled every day, including weekends, though at weekends the scale of service is slightly reduced, which sometimes makes the process feel slower.
Even so, we aim to release funds as fast as possible and many requests still clear within the usual timeframe.
We’re also working on system changes that will help speed things up and make the process even more reliable for all customers.
In the meantime, we’ve reached out through the Trustpilot form so we can review your case in detail and offer direct assistance.
Warm regards,
Butlers Bingo Team
Raluca helped with my query quickly and…
Raluca helped with my query quickly and efficiently
Problem sorted - all good 👍
2 maart 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Butlers Bingo Team
Ok but once you have won a little you…
Ok but once you have won a little you can't win again. Also noticed when playing after a certain amount of time it comes up on the screen error you will have to reload game if you want to continue this is because thry know a big win is coming so they make you restart the game which is cheating and I will be reporting this to the UK gambling commission as I have a lot of screenshots from when this has happened.so hopefully they will be stopped from doing this.think I would have had a substantial win today but again the error came up right before the win .
20 januari 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hello DC,
Thank you for taking the time to provide Feedback.
Kindly be advised that we have absolutely no influence over the outcome of game play.
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
We never know when a big win is coming, that is simply impossible. You should not encounter any screen errors, but thank you for bringing this to our attention. We would love to discuss such errors with you, kindly reach out to us to discuss further. Thank you.
Kind regards
The Butlers Bingo Team
Yes I had a small problem with my…
Yes I had a small problem with my payment debit card but butlers bingo sorted it within 24 hrs I’m good to go again I do enjoy this site due to my disability I don’t get out much I find wins are ok and often very fair site to anyone looking for new games payouts are quick so above all this is a good site
Thankyou
12 januari 2026
Review zonder uitnodiging
Antwoord van Butlers Bingo
Good morning Carol,
Many thanks for taking the time to share feedback, it is greatly appreciated.
Delighted that your Debit Card issue was easily sorted for you. We are really pleased that you enjoy the Site as much as we do! We are always at hand should you ever require assistance. Thank you.
Kind regards
The Butlers Bingo Team
Butler Bingo has absolutely effected…
Butler Bingo has absolutely effected and added to my ill health for last 4 weeks I have begged them showed proof of my stage 4 cervical cancer and legal document of identification and letters from Her Majesty Service basically Court official paperworks various ones which clearly identify who i am and all following documents
Council tax bill and council tax reminder council housing letters electric company and gas company Hsbc bank recent bank statement and card one money statemens house hold bills debt letters social security Scotland letters for adult disablity payments dwp and bank card photos and me hold my NationAl entitlement card has my photo and me holding it and my bus pass and now they want a birth certificate which they said I had order as don't have she said order of government website which costs 25 pound I am on benefits told them I made mistake I gambled before Xmas and immediately realised bad to do and got my 124 pound back and withdrew it said pending and asked why and it been we now need this id etc after me been with them near a year spend hundreds and when want withdraw I get made unwell and ran down and left without my money I explained all this and now I feel I have to get real advice from gaming laws as they not listening to advice I received from Citizens advice bureau and they were told dwp money was not to be withheld I spent it with them and immediately realise with in hour had take it back out exactly what I spent before I lost it again can anyone help me plz. Thanks
12 december 2025
Review zonder uitnodiging
Antwoord van Butlers Bingo
Hi Yvonne,
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear about the stress and health impact this situation caused you. That was never our intention, and we understand how overwhelming this must have felt, especially given your circumstances.
We’d like to confirm that we have since been in contact with you privately, and we’re happy that the matter has now been fully resolved. Our verification checks are required by regulation and are there to protect both our players and the platform, but we appreciate that the process can sometimes feel frustrating, particularly when additional documents are requested.
Thank you for your patience while this was reviewed, and for allowing us the opportunity to sort this out directly with you. If you need any further assistance going forward, our support team is always here to help.
Wishing you all the very best,
Butlers Bingo
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