Had a great experience with The Pools. I qualified for their Bet £10 Get £20 offer and everything worked as expected. I initially couldn’t find the free bets, but support responded quickly and cl... Toon meer
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Lees wat reviewers zeggen
Great customer service! I had an issue with a missing £10 free bet from the Football Squares promotion. I contacted support and Sharon quickly checked my account and reissued it as a gesture of... Toon meer
Costumer service answering quick. Withdrawals are random. When I opened my account it was almost instant. Then I had to wait hour or 2. But when I messaged live chat it was pretty much done then.... Toon meer
Bedrijf heeft geantwoord
Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contactgegevens
Verenigd Koninkrijk
- Support@thepools.com
- www.thepools.com
4,4
Uitstekend
1K reviews
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Great customer service!
Great customer service!
I had an issue with a missing £10 free bet from the Football Squares promotion. I contacted support and Sharon quickly checked my account and reissued it as a gesture of goodwill.
Very fast, helpful and professional service. Really appreciated the support!
Highly recommended.
3 mei 2026
Review zonder uitnodiging
Had a great experience with The Pools
Had a great experience with The Pools. I qualified for their Bet £10 Get £20 offer and everything worked as expected. I initially couldn’t find the free bets, but support responded quickly and clearly explained where they were in the bet slip.
Once I followed their instructions, the free bets were there and ready to use. Smooth process overall and helpful customer service when needed. 👍
Would recommend for anyone starting out with their welcome offer.
2 mei 2026
Review zonder uitnodiging
Your member of staff was very helpful…
Your member of staff was very helpful and kind for sorting out my direct debits any very polite very much appreciated and the member of staff Colette
2 mei 2026
Review zonder uitnodiging
Colette was very helpful and sorted it…
Colette was very helpful and sorted it out very quickly.
2 mei 2026
Review zonder uitnodiging
Excellent customer service support from…
Excellent customer service support from Paula..
1 mei 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Rosenna
Polite rep who was call Rosenna solved problem promptly.
22 april 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy that Rose was polite and resolved your problem quickly. We appreciate you taking the time to leave your positive feedback.
My pools win
What a lovely surprise to get a call telling me I had won. I thought it was a scam at first but soon realised it wasn’t. To say I was gobsmacked is an understatement. Money was paid straight in to my account within a few days so it was straight off to the travel agent to book a trip for my 25th wedding anniversary next year. Then the lovely Jess called me to congratulate me and offered to take me and my husband out for a celebratory meal. Jess was lovely and it was great meeting her and seeing how they are trying to raise their profile after many years. The Pools is a British institution that has been going for a long time and I have special memories of filling in the coupon with my Dad who was an agent for them. Long may they continue to bring joy to many lucky people 🥰
31 maart 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that you had such a positive experience and that the news of your win was a delightful surprise. It's wonderful to know the winnings will help celebrate your anniversary, and that you enjoyed your experience. Thank you for sharing your memories and kind words, best of all congratulations on your win!
Antwoord van The Pools
We’re sorry for the inconvenience you experienced while claiming your winnings. I’m glad our Player Support Team was able to assist and arrange the credit to your account. Thank you for sharing your feedback it helps improve our processes to ensure that we can deliver for you and or other players.
change of personal details
Paula handled my change of details efficiently and effectively whilst observing the necessary security requirements.
20 april 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that the change of details was handled efficiently and effectively by Paula. We appreciate your positive feedback!
I had an issue understanding some of…
I had an issue understanding some of the processes on the classic pools game, Sharon helped me with the issue and gave me excellent advice, thanks very much Sharon 👍 😀
16 april 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that you received excellent advice and assistance from Sharon with the game's processes. We appreciate you taking the time to share your positive experience.
My problem was delt with asap
8 april 2026
Antwoord van The Pools
We're happy to hear that your problem was addressed quickly! We appreciate your feedback and are grateful for your time.
Colette helped me.
Colette helped me - very helpful, professional, and efficient. Excellent.
14 april 2026
Review zonder uitnodiging
Antwoord van The Pools
We appreciate you sharing your positive experience. We're happy to hear that you found our Player Support Colleague Colette helpful, professional, and efficient.
I have tried to get through
I have tried to get through, calling from overseas to renew my Pools and am very frustrated as I keep getting cut off when I try to get connected to an Agent.
Charles Poole
14 april 2026
Antwoord van The Pools
We apologize for the frustration with the call disconnections you experienced while trying to renew your Pools from overseas. We appreciate your feedback and after reviewing your account I can see we have contacted you and arranged to resolve your query.
Help desk at The Pools
I got the help and assistance I needed from Colette
15 april 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that you received the support you needed from Colette. Thank you for sharing your positive experience with us.
Had a chat with Colette today a very…
Had a chat with Colette today a very helpful agent who explained my querie very well ..glad to have chatted with Colette.
15 april 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that Colette was so helpful and clearly explained the answer to your question. We appreciate you taking the time to share your positive experience.
The speed at which my personal…
The speed at which my personal information was accessed.
I felt very comfortable explaining my concerns.
The advice I received with respect to including all games rather than only Saturdays.
And the follow up email with my renewal.
I felt important.
14 april 2026
Antwoord van The Pools
We're happy to hear that you felt comfortable and valued from your experience with our Player Support Team. It's great to know the information, advice, and follow-up met your needs. Thank you for your positive feedback!
Was good customer service :)
14 april 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that you had a good experience with our Player Support Team. Thank you for your positive feedback!
Your customer support agents truly are…
Your customer support agents truly are the best ambassadors the company has. Invest in them as they are excellent.
12 april 2026
Antwoord van The Pools
We appreciate you taking the time to share your positive experience. It's great to hear that our Player Support Team made such a positive impression.
Very help full and friendly
6 april 2026
Antwoord van The Pools
We appreciate you sharing your positive experience with us and are so glad that we could be helpful and friendly!
An issue with one of the promotions.
An issue with one of the promotions.
Colette sorted it in a few minutes in the live chat
13 april 2026
Review zonder uitnodiging
Antwoord van The Pools
We appreciate you sharing your experience from Colette. We're glad to hear that the promotion issue was resolved quickly through our live chat. Thank you for your feedback.
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