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The Pools Reviews 1.385

TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Had a great experience with The Pools. I qualified for their Bet £10 Get £20 offer and everything worked as expected. I initially couldn’t find the free bets, but support responded quickly and cl... Toon meer

Beoordeeld met 5 van de 5 sterren

Great customer service! I had an issue with a missing £10 free bet from the Football Squares promotion. I contacted support and Sharon quickly checked my account and reissued it as a gesture of... Toon meer

Beoordeeld met 3 van de 5 sterren

Costumer service answering quick. Withdrawals are random. When I opened my account it was almost instant. Then I had to wait hour or 2. But when I messaged live chat it was pretty much done then.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gokdienst
  2. Wedkantoor
  3. Casino
  4. Loterijverkoper
  5. Online casino/bookmaker
  6. Online sportwedkantoor

Geschreven door het bedrijf

Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Friendly and helpful!

The Pools Support Team are always friendly and helpful. Karen is one of the 'non-robotic' members of the team who has answered my latest question promptly.

23 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

We appreciate your kind words about our colleague Karen's helpfulness and friendliness. We're happy to hear that you received prompt and personal support. Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

I’m a big fan of the pools ever since…

I’m a big fan of the pools ever since my Mum won in 1960 and when I was old enough to play I have done it ever since not that I’ve even won a shilling so here’s to next week hopefully one day I will win for the sake of my kids and grandkids 🤪

14 maart 2026
Logo The Pools

Antwoord van The Pools

We appreciate your long-time support and are delighted to hear of your history with us since your Mum's win in 1960! We acknowledge your dedication, and we wish you the best of luck in future games for you, your kids, and grandkids.

Beoordeeld met 2 van de 5 sterren

Playing one year on this website I have…

Playing one year on this website I have made so far 150 withdrawals and over grand deposits … absolutely scam ..

21 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

Thanks for leaving a review, as a reminder your total deposits can be found when you log into your account to review. All of our games display their RTP (Return to Player) information, and every spin operates using a certified Random Number Generator. This means each result is completely random, fair, and not influenced by previous spins or player behaviour. We understand it can be frustrating when luck isn’t on your side, but we want you to feel confident that the games are running exactly as they should.

Beoordeeld met 5 van de 5 sterren

Julie the agent was absolutely…

Julie the agent was absolutely fantastic 👏

21 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

We're happy to hear that you had a fantastic experience with Julie. We appreciate you taking the time to share your positive feedback!

Beoordeeld met 5 van de 5 sterren

Great bookie

Great bookie, been around yonks.
Good odds and easy to navigate their site.
Some great offers too!

14 maart 2026
Logo The Pools

Antwoord van The Pools

We're happy you find our site easy to use and appreciate the great offers and odds. Thank you for your long-term support and positive feedback!

Beoordeeld met 5 van de 5 sterren

Needed to cancel after many years

Needed to cancel after many years, which was handled professionally and courteously

11 maart 2026
Logo The Pools

Antwoord van The Pools

We appreciate your long-term player and we are sorry to see you leave and would love you to return to play in the future. Thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

Step back in time

I miss the pools,my father used to do.
New Generation of games and Lucky Glover picks each week,bring back the excitement of Saturday.
Why not step back and choose the real game,like myself.

20 maart 2026
Logo The Pools

Antwoord van The Pools

We appreciate your feedback and are glad you enjoyed your experience. We acknowledge your sentiments regarding the games and excitement of the past, and we value your perspective.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

I emailed to cancel my mum's account after her death. Within an hour and a half I had an email confirming everything was sorted. The email was very kind and not just a standard template. Thanks Denis, I'm grateful for your help

19 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

We are deeply sorry for your loss. We appreciate you bringing this to our attention, and we're grateful that the account cancellation process was handled smoothly and with care. Thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

I chatting with Steven today about a…withdrawal problem

I chatting with Steven today about a withdrawal issues
He was very polite and quick and sorted my problem out very swiftly

19 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

We're happy to hear that the withdrawal request was resolved swiftly and that you found your interaction with Stephen to be polite. We appreciate you sharing your feedback.

Beoordeeld met 5 van de 5 sterren

Friendly and efficient

Friendly and efficient

11 maart 2026
Logo The Pools

Antwoord van The Pools

Thanks for your positive reply Wendy. We are glad you are enjoying the service you received from our Player Support Team. Looking forward to you returning to play.

Beoordeeld met 5 van de 5 sterren

Excellent Service from Sharon very…

Excellent Service from Sharon very helpful. Thanks

17 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

We're happy to hear that you found our service helpful, we will pass on the feedback to our Player Support Colleague Sharon. We appreciate you taking the time to leave us this great feedback.

Beoordeeld met 3 van de 5 sterren

First time playing

First time playing, seems like a good site with lots of games. Only down side is the time im waiting for my withdrawal. Due to this I probably won't play much.

16 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

We appreciate your feedback and are glad you like our games. We're sorry about the withdrawal time and any inconvenience it caused. We aim to complete withdrawals within 48 hrs, although it is usually a lot sooner. Currently our average withdrawal processing time is within 3 hours of your request. Once your withdrawal has been processed it will usually appear in your bank account within a number of hours although it can take up to 2-5 working days, depending on your bank.

Beoordeeld met 5 van de 5 sterren

Karen was very helpful

Karen was very helpful

16 maart 2026
Logo The Pools

Antwoord van The Pools

We're happy to hear that you found Karen in our Player Support Team so helpful. We appreciate your positive feedback and your time.

Beoordeeld met 5 van de 5 sterren

Great customer service

I had an issue with my free spins not being credited automatically, but Karen was really quick to resolve this on the online chat

16 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

We're happy to hear that the issue with your free spins was resolved quickly through our Player Support Colleague Karen. We appreciate your feedback and are glad we could assist you!

Beoordeeld met 5 van de 5 sterren

Brilliant casino 🎰

Brilliant casino 🎰

15 maart 2026
Logo The Pools

Antwoord van The Pools

Thanks for your positive reply Mark. We are glad you are enjoying our Casino games. Looking forward to you returning to play.

Beoordeeld met 5 van de 5 sterren
Logo The Pools

Antwoord van The Pools

Thanks for your positive reply Martin. We are glad you are enjoying the service you received from our Player Support Team. Looking forward to you returning to play.

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service. Denis dealt with my query extremely efficiently.

13 maart 2026
Review zonder uitnodiging
Logo The Pools

Antwoord van The Pools

We're happy to hear that our Player Support colleague Denis was helpful and efficient in addressing your needs. Thank you for sharing your positive experience with us.

Beoordeeld met 3 van de 5 sterren

Sharon was very understanding and…

Sharon was very understanding and sorted my query really quickly unfortunately as I didn't get the free bets I was expecting I can't give the pools a high score at this time

13 maart 2026
Logo The Pools

Antwoord van The Pools

We appreciate your feedback and are glad the query was quickly sorted by Sharon. We're sorry the free bets weren't received as expected, impacting your rating.

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