Recebi meus produtos tudo certinho, demorou 20 dias, mas chegou, mas deveriam melhorar o serviço de atendimento ao cliente , comprei alguns produtos e não recebi número de rastreio, nenhuma atualiza... Toon meer
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Lees wat reviewers zeggen
I’ve been a loyal customer for almost two years and was always happy with your service. Unfortunately, lately there have been issues — it’s taking far too long to prepare and ship orders. My recent or... Toon meer
Nunca mais comprarei nesta loja. Fui enganada. As taxas de envio que paguei à loja já eram absurdas. Depois disso, tive que pagar o dobro desse valor para que a transportadora entregasse o pedido na... Toon meer
Bedrijf heeft geantwoord
Ho fatto un ordine con questa società, pagato sul suo sito, prodotti mai arrivati,la società non mi rimborsa quello che ho pagato, non risponde nessuno a email, non comprate niente...
Bedrijfsgegevens
- Haarproductenwinkel
- Cosmetische producten leverancier
- Schoonheidswinkel
- Cosmeticawinkel
- Gezondheids- en schoonheidsartikelen winkel
Geschreven door het bedrijf
Fast delivery. We have partnerships with transportation companies. We sells beauty products from the most varied brands. Original Products. Brazilian products. Dropshipping.
Contactgegevens
Street Henry Ford, 482, 06210135, Osasco, Brazilië
- +55 11 96314-3838
- info@buybrazilstore.com
- buybrazilstore.com
2,8
Gemiddeld
66 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Still haven’t received my products
Still haven’t received my products , invoice they sent had one product wrong , total chaos .
11 april 2025
Thanks for the review
Thanks for the review, I was going to make a big purchase, thank goodness I decided to research.
14 april 2025
Review zonder uitnodiging
I have a charge on my credit card from…
I have a charge on my credit card from this store. I've never even heard of it. I tried to dispute it but my credit card PC Financial (don't use them, they're horrible with disputes) provider is giving me a hard time.
31 maart 2025
Review zonder uitnodiging
Numerous fraudulent charges from this…
Numerous fraudulent charges from this company going back months. Never heard of them before and didn't notice the charges right away as they were all under $20 and labelled "store" under my son's card. Diving deeper online with the credit card provider's portal (i actually had to click each transaction) i could see each had the "buybrazil" logo, though labelled as a restaurant charges with different originating locations. The scam goes back for months.
21 maart 2025
Review zonder uitnodiging
Antwoord van Buy Brazil Store
Hello
I hope this message finds you well. My name is Juliana and I represent the customer support team at BuyBrazil.
We deeply regret to hear about the unauthorized charges you found on your credit card. We understand how concerning and frustrating this can be, especially when the origin of the transactions is unclear.
We would like to clarify that BuyBrazil is an e-commerce company specializing in hair products and we have no affiliation with any restaurants. Unfortunately, we are also victims of this fraud and are working diligently to resolve this situation.
We recommend that you contact your bank immediately to report these charges as fraudulent and request a refund. Additionally, we suggest that you regularly monitor your bank statements to identify any unauthorized charges as quickly as possible.
We are collaborating with our legal teams to investigate and resolve this issue. We appreciate your patience and understanding as we work to address this problem.
If you need further assistance or have any other questions, please do not hesitate to contact us.
Sincerely,
Buy Brazil Store
I had a bad experience with this online…
I had a bad experience with this online store. The website itself is very well made and inspires trust at first glance. On January 12, 2025, I purchased products from them for a total of $162.
After two weeks, the order status still said “confirmed and about to be shipped,” but that wasn’t the case. On January 24, I received an email informing me that my payment had been blocked by Stripe and that they were trying every day to get information to resolve the issue.
I contacted them multiple times via WhatsApp, and each time they replied with the same excuse—that my payment was blocked and they were working on fixing it.
Long story short, more than two months have passed, and they keep saying the same thing. I can say it’s my fault for not researching them better—like reading all the bad reviews in their name! If I could, I would give them zero stars!
12 januari 2025
Review zonder uitnodiging
Antwoord van Buy Brazil Store
Hello
We are deeply sorry for the negative experience you had with our online store. We would like to clarify that there was an undue blockage of our website, which affected your order. We are working with our legal department to resolve this situation as quickly as possible.
Thank you for your patience and understanding. We will get back to you shortly with an update on your order.
Sincerely,
Unreliable service
I bought 2 month ago a product from them. They said they have a problem with their gateway company so they didn’t receive the money. My money has been deducted from my account. I processed the order from them so if they had an internal issue with payments they should be responsible and send the product that I paid for and fix their own internal issues as a company. 2 months after no refund or product. Unacceptable service!!.
28 februari 2025
Review zonder uitnodiging
Antwoord van Buy Brazil Store
Sincerely,
Unfortunately
Unfortunately, this store is not reliable. They promise worldwide shipping, but I've been waiting for over 2 months for a product that never arrived. I have written to them multiple times, but I never received any response. Now, I have requested a refund, and surprise! Nobody answers or seems to care. I will have to get a lawyer to hold these people accountable.
13 februari 2025
Review zonder uitnodiging
Antwoord van Buy Brazil Store
hello, how's it going ?
can you give me your contact details so I can talk to you and solve the problem?
Didnt get the packadge not answering on…
Didnt get the packadge not answering on whatsapp or email
22 januari 2025
Review zonder uitnodiging
Antwoord van Buy Brazil Store
helllo, how's it going ?
can you give me your order details or contact us? +55 11 96314-3838
Buy Brazil store Is a fraud check your bank statements. !!!
Buy Brazil store Is a fraud. Never ordered from them. Came up as Buy Brazil under it says fast food store on my bank statement. Charged me 22.24. Never ordered anything from them or this store. Had to dispute with my bank no idea how they got my card info. Will be reporting to federal trade commission
17 december 2024
Review zonder uitnodiging
Antwoord van Buy Brazil Store
Dear Tiffany,
Thank you for contacting us. We sincerely apologize for this unpleasant experience with the unauthorized charge on your credit card
We understand how frustrating and concerning this can be. We want you to know that Buy Brazil Store did not make this charge and we are also victims of this fraud.
We are working tirelessly to resolve this situation. We have already filed a police report and are in contact with the authorities to identify those responsible. Additionally, our security experts are conducting a thorough analysis of our systems to ensure that this does not happen again.
We recommend that you contact your bank immediately to report this charge as fraudulent and request a refund.
To help prevent future occurrences, we suggest that you:
Regularly check your bank statements: This way, you can identify any unauthorized charges as quickly as possible.
Avoid clicking on suspicious links in emails or messages: Always verify the sender's email address before clicking on any link.
Use strong and unique passwords: Create complex and unique passwords for each of your online accounts.
We are available to provide any further information you may need. If you have any questions, please do not hesitate to contact us at hello@buybrazilstore.com or by phone at [phone number].
Together, we can fight this type of crime.
Sincerely,
Buy Brazil Store Team
This company has frauded my bank account
I havent ever heard of this company or their products yet i have a 33 dollar charge on my bank statement from "Buy Brazil Store". I have tried to reach out to customer support to ask them how they got my information and if maybe they sell on another platform or something but nope. All searches lead to buy brazil store somehow charging my bank account. Until I saw the transaction on my banking i had never even HEARD of this buy brazil store. So be careful. If these people are working with other stores to fraud people im sure im not the only one who has had one of these charges. What I don't understand is how these tricksters even got my information in the first place in order to be able to do this. This time 33 dollars...whats next BBS? How much more are you going to steal from me?? This is ridiculous. Please everyone check ur bank statements and if you have never heard of these guys and have a charge from them, i URGE you. Please report these scammers. Thanks all :)
21 november 2024
Review zonder uitnodiging
Antwoord van Buy Brazil Store
Dear Laurie,
Thank you for contacting us. We sincerely apologize for this unpleasant experience with the unauthorized charge on your credit card.
We understand how frustrating and concerning this can be. We want you to know that Buy Brazil Store did not make this charge and we are also victims of this fraud.
We are working tirelessly to resolve this situation. We have already filed a police report and are in contact with the authorities to identify those responsible. Additionally, our security experts are conducting a thorough analysis of our systems to ensure that this does not happen again.
We recommend that you contact your bank immediately to report this charge as fraudulent and request a refund.
To help prevent future occurrences, we suggest that you:
Regularly check your bank statements: This way, you can identify any unauthorized charges as quickly as possible.
Avoid clicking on suspicious links in emails or messages: Always verify the sender's email address before clicking on any link.
Use strong and unique passwords: Create complex and unique passwords for each of your online accounts.
We are available to provide any further information you may need. If you have any questions, please do not hesitate to contact us at hello@buybrazilstore.com.
Together, we can fight this type of crime.
Sincerely,
Buy Brazil Store Team
Never received
Be aware. I think I've been scammed. It's been 3 weeks but they haven't handed over the product to DHL. I tried contacting the customer service and all they are saying it's going out... I asked to cancel the order and for a refund and they are ignoring that request.
11 november 2024
Review zonder uitnodiging
Antwoord van Buy Brazil Store
after contacting our sales team, it has been identified that there has been a refund of $131.37 to your account.
Due to the large outflow of the product, the brand had a production problem. Our customer service has tried several times to contact you, but to no avail.
Muito boa essa empresa
Muito boa essa empresa
Trabalho excelente
8 augustus 2024
Review zonder uitnodiging
I should have searched the review here
I should have searched the review here. I didn't place the order, But I was charged and this company mailed me all 6 expired Extrato De Propolis.
Don't wast the money dan time!
2 augustus 2024
Review zonder uitnodiging
Antwoord van Buy Brazil Store
hi, what's up?
could you give me some details? because we don't sell propolis extract, which website did you buy it from?
MUST READ PLS
I saw bad reviews about the products before buying but still decided to purchase first you will pay duties 100% I payed 50$ more then their products are fake I emailed the brand felps and magic potion and they do not associate with this company they recreate the packaging of things but the composition is not the same BEWARE I bought the fake felps nanoplastia and not only it made my level 10 blonde hair into a level 7 orange hair and when I went to the hairdresser the next day to fix it she told me it wast a nanoplastia it was a keratin treatment WITH FORMALDEHYDE FORMOL WHICH CAUSES CANCER AND HAIR LOSS I lost so much hair that I spent years to grow im begging you if you read this NEVER NEVER BUY IT use oil for you hair and a good diet never buy their product I have no hair a short bob and will probably feel ugly for the next 2 years :(
12 mei 2024
Review zonder uitnodiging
Antwoord van Buy Brazil Store
Hello, dear customers and friends!
We want to reaffirm that we do not recreate any packaging; all the products we distribute are original. We are therefore authorized distributors of the brand from Brazil to over 105 countries. We do not alter or tamper with any of the products.
If you need any additional information, please contact us. Below are some improvements in our processes:
**Changes in Management and Processes:** We have reviewed and improved all of our internal processes to ensure you receive the best service. We have invested in enhancements to optimize every step of your interaction with us, from purchase to product delivery.
We guarantee:
✔ **AUTHENTICITY:** We work exclusively with original products from the leading beauty brands in Brazil.
✔ **QUALITY OF SERVICE:** We have strengthened our team to provide even more efficient and attentive service. We continuously refine our processes, focusing on quality and customer satisfaction.
✔ **SUPPORT:** With us, you have availability and agility in support! Rely on our support channels at any time! Use our chat, email, or even direct phone support or online conferencing.
✔ **FAST AND SECURE DELIVERY:** Our processes, along with our partnerships with major couriers like FedEx, DHL, and UPS, ensure that your products reach you with the highest quality and in the shortest possible time.
✔ **CAMPAIGNS AND PROMOTIONS:** Stay tuned to our social media and website for more news and special offers!
We value and appreciate your feedback on our products and services. Please provide us with your feedback now or at any time.
Thank you for choosing us and for your attention.
I bought in UK and delivery should be…
I bought in UK and delivery should be in 2 working days. Is 2 weeks and I didn't receive it.
I send 3 emails but I have been ignored as no one responded to me.
Don't buy and avoid problems
15 januari 2024
Review zonder uitnodiging
Antwoord van Buy Brazil Store
We are excited to share some great news about Buy Brazil Store. We have recently undergone a significant transformation to provide the best possible shopping experience and service.
*Changes in Management and Processes:* We have reviewed and improved all of our internal processes to ensure you receive the best service. We have invested in enhancements to optimize every step of your interaction with us, from purchase to product delivery.
We guarantee:
✔ *AUTHENTICITY:* We work exclusively with original products from the leading beauty brands in Brazil.
✔ *QUALITY OF SERVICE:* We have strengthened our team to provide even more efficient and attentive service. We continuously refine our processes, focusing on quality and customer satisfaction.
✔ *SUPPORT:* With us, you have availability and agility in support! Rely on our support channels at any time! Use our chat, email, or even direct phone support or online conferencing.
✔ *FAST AND SECURE DELIVERY:* Our processes, along with our partnerships with major couriers like FedEx, DHL, and UPS, ensure that your products reach you with the highest quality and in the shortest possible time.
✔ *CAMPAIGNS AND PROMOTIONS:* Stay tuned to our social media and website for more news and special offers!
We value and appreciate your feedback on our products and services. Please provide us with your feedback now or at any time.
Thank you for choosing us and for your attention.
Buy Brazil Store Team
I have had a terrible customer service…
I have had a terrible customer service experience with them, they used to be great and I shopped from them for years. I'm not sure who are they hiring now because I'm literally left on read by these reps. The website info is lacking and they have a whatsapp service for questions and inquiries only to ignore you, I used to get attended to and not ignore for buying just personal amounts. They lost my trust.
Be warned.
28 november 2023
Review zonder uitnodiging
Antwoord van Buy Brazil Store
Hello, what's up?
We're very sorry to hear about your bad experience with the company. We have changed our staff and invested in training and quality of service.
We are excited to share some great news about Buy Brazil Store. We have recently undergone a significant transformation to provide the best possible shopping experience and service.
*Changes in Management and Processes:* We have reviewed and improved all of our internal processes to ensure you receive the best service. We have invested in enhancements to optimize every step of your interaction with us, from purchase to product delivery.
We guarantee:
✔ *AUTHENTICITY:* We work exclusively with original products from the leading beauty brands in Brazil.
✔ *QUALITY OF SERVICE:* We have strengthened our team to provide even more efficient and attentive service. We continuously refine our processes, focusing on quality and customer satisfaction.
✔ *SUPPORT:* With us, you have availability and agility in support! Rely on our support channels at any time! Use our chat, email, or even direct phone support or online conferencing.
✔ *FAST AND SECURE DELIVERY:* Our processes, along with our partnerships with major couriers like FedEx, DHL, and UPS, ensure that your products reach you with the highest quality and in the shortest possible time.
✔ *CAMPAIGNS AND PROMOTIONS:* Stay tuned to our social media and website for more news and special offers!
We value and appreciate your feedback on our products and services. Please provide us with your feedback now or at any time.
Thank you for choosing us and for your attention.
If you need , let me know
Buy Brazil Store Team
Great
I ordered from Bay Brazil Store and I received all products in good condition. I received my order in UK 🇬🇧 in 3 weeks.
12 oktober 2023
Review zonder uitnodiging
Antwoord van Buy Brazil Store
we are very happy with your feedback <3 we work hard every day to improve our services
Everything was perfect
Everything was perfect, products, shipping, customer service! I will buy again!
26 september 2023
Review zonder uitnodiging
Antwoord van Buy Brazil Store
we are very happy with your feedback <3 we work hard every day to improve our services
This company stole from me more than…
This company stole from me more than 600$ and are refusing to refund me, when the goods was resend to them 2 weeks ago.
They are making excuses everyday, and even don't reply to me.
The company name in Brazil is Br Box.
I'm not letting them with my money and will do anything including local complaint and more to make them sentenced
4 april 2023
Review zonder uitnodiging
Antwoord van Buy Brazil Store
We are excited to share some great news about Buy Brazil Store. We have recently undergone a significant transformation to provide the best possible shopping experience and service.
*Changes in Management and Processes:* We have reviewed and improved all of our internal processes to ensure you receive the best service. We have invested in enhancements to optimize every step of your interaction with us, from purchase to product delivery.
We guarantee:
✔ *AUTHENTICITY:* We work exclusively with original products from the leading beauty brands in Brazil.
✔ *QUALITY OF SERVICE:* We have strengthened our team to provide even more efficient and attentive service. We continuously refine our processes, focusing on quality and customer satisfaction.
✔ *SUPPORT:* With us, you have availability and agility in support! Rely on our support channels at any time! Use our chat, email, or even direct phone support or online conferencing.
✔ *FAST AND SECURE DELIVERY:* Our processes, along with our partnerships with major couriers like FedEx, DHL, and UPS, ensure that your products reach you with the highest quality and in the shortest possible time.
✔ *CAMPAIGNS AND PROMOTIONS:* Stay tuned to our social media and website for more news and special offers!
We value and appreciate your feedback on our products and services. Please provide us with your feedback now or at any time.
Thank you for choosing us and for your attention.
Buy Brazil Store Team
Produtos maravilhoso
Produtos maravilhoso, e o shampoo e condicionador deixaram meu cabelo maravilhoso e super cheiroso.
22 november 2022
Review zonder uitnodiging
Antwoord van Buy Brazil Store
We are excited to share some great news about Buy Brazil Store. We have recently undergone a significant transformation to provide the best possible shopping experience and service.
*Changes in Management and Processes:* We have reviewed and improved all of our internal processes to ensure you receive the best service. We have invested in enhancements to optimize every step of your interaction with us, from purchase to product delivery.
We guarantee:
✔ *AUTHENTICITY:* We work exclusively with original products from the leading beauty brands in Brazil.
✔ *QUALITY OF SERVICE:* We have strengthened our team to provide even more efficient and attentive service. We continuously refine our processes, focusing on quality and customer satisfaction.
✔ *SUPPORT:* With us, you have availability and agility in support! Rely on our support channels at any time! Use our chat, email, or even direct phone support or online conferencing.
✔ *FAST AND SECURE DELIVERY:* Our processes, along with our partnerships with major couriers like FedEx, DHL, and UPS, ensure that your products reach you with the highest quality and in the shortest possible time.
✔ *CAMPAIGNS AND PROMOTIONS:* Stay tuned to our social media and website for more news and special offers!
We value and appreciate your feedback on our products and services. Please provide us with your feedback now or at any time.
Thank you for choosing us and for your attention.
Buy Brazil Store Team
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