LarineCo Reviews 503

I cancel the subscription three times and I kept getting orders. $135.00 for gum is not worth it. The customer service is awful. Excusing there mistake is not worth a refund!!!! Unacceptable. Very disappointed.

I would strongly caution anyone considering this product or this company.

The product itself was disappointing and did not meet my expectations at all. However, the bigger issue is the company’s subscription and refund practices.

After my initial order, I was charged and shipped another order through their “Smart Plan” subscription system, even though I did not clearly understand that I was enrolling in recurring shipments. When I contacted customer support immediately to request cancellation and a refund, they repeatedly refused and hid behind their “policy.”

What made the experience even worse was how difficult they made the cancellation process. They claim you can “cancel anytime,” but the cancellation flow is intentionally confusing and frustrating. It should never be this hard to stop recurring charges.

Customer support kept changing their responses:

first saying the order could not be canceled,
then saying subscription orders are never refundable,
then offering discounts to keep me subscribed instead of properly resolving the issue.

This experience felt extremely misleading and customer-unfriendly.

I highly recommend reading all subscription terms very carefully before purchasing from this company. Based on my experience, I would not buy from them again.

so I ordered this product the gum and the toothpaste which was pretty expensive and it took months to get here and before it even came I cancelled the subscription part of it because it hadn't got here yet and it was going to send me another one in a month so a month and a half later they send me another order anyway after they take money out of my bank account oh yeah let's also mention the fact that there's fluoride in the toothpaste which I didn't see anywhere listed cause I would've never ordered it so it's extremely small tube of toothpaste with fluoride in it that I definitely do not want And couldn't even return so then they sent me a whole Nother set of the exact same stuff that I had already cancelled and took money out of my bank and here we are two months later and still haven't been paid back after I returned the order there's no way to contact them they keep sending you the same bogus email and I would definitely never buy products from these people again and I didn't even notice any kind of changes of any kind with their gum or toothpaste which I didn't use the toothpaste they gave it to a friend gum turns into concrete really after a few minutes

I really do enjoy this gum a lot. The taste is great, it is gentle on my teeth, dare I say good for them and I greatly value that it is a clean product. I have had friends ask for a piece and they also like it!

I was charged for a second order I never intentionally placed. The company's system automatically generated a second order without my explicit consent or deliberate action. When I contacted customer service to request a refund and return, I was told their policy does not allow refunds for "accidental renewals" — even though I never renewed anything. Their system did.

The whole family likes the gums. It leaves a clean feeling in my mouth and I can give a bubble gum to my kids without feeling guilty about the not so good things in conventinal gums.

I was charged for a second order I never intentionally placed. The company's system automatically generated a second order without my explicit consent or deliberate action. When I contacted customer service to request a refund and return, I was told their policy does not allow refunds for "accidental renewals" — even though I never renewed anything. Their system did.

After escalating the dispute and citing consumer protection regulations, the best they offered was a 20% partial refund — on an order I did not place. I was not offered a return label or a full refund.

Their policy conveniently fails to distinguish between orders a customer places intentionally and orders their system generates automatically. That ambiguity appears to work entirely in their favor.

I am now filing a complaint with the FTC. I would caution anyone considering this company to read their terms very carefully before providing payment information.

They stole my money! They don't tell you you're signed up for automatic refills! They also don't give a way to cancel! Horrible company. VERY BAD business practices!!!

STAY AWAY!!!

The product was okay. The customer service was utterly terrible. I ordered two months and signed up for autoship in March. They shipped another shipment in April. As soon as the payment came out I reached out to find out why and have that order canceled. Instead they offered to switch to a bi monthly plan. I agreed and modified my flavors as well. We'll it is mod may and a third payment just came out. They are refusing to cancel my order and refund and telling me I cant return the product that they are shipping in error.

Edit: After leaving this review I received a refund. Since they made it right and I did like the product, I am changing my review from 1 to 3 stars, as most of my review was based on customer service.

Purchased this product. Less than 5 minutes after I ordered, I realized the shipping address was incorrect (my mistake) but the billing address is fine. Sent an email and was told that they:
1. Cannot and will not update my shipping address because it's "too late" and the order was "processed within moments".
2. Will not cancel my order, despite their own cancelation guidelines stating that if it's a first time buyer, they will cancel
3. I have to track the shipping and somehow contact the shipping location (I have no way of doing that) and tell them to change the address.
Or
4. Cancel the payment with my bank.
I will have to pay a fee to cancel with my bank.

Ridiculous.

After reviewing your product, I was so eager to order it and then I decided to read the reviews to see the positive feedback of your products. Thank goodness I read the reviews for Reddit and trustpilot. I now determine not to order anything from this company. Very bad feedbacks. Nothing positive. Yet maybe 1 positive out of 15 negatives.

Easy to us
Help my teeth not be so sensitive

Cancelled my subscription and yet they charged me again. When following up I was met with an AI system that was no help at all. It sends you through multiple loops to cancel and make it extremely hard so they can charge you time and time again.

Sketchy marketing practices. Difficult to cancel once you realize they put you on a subscription at a higher price. Shady as heck!

I might have ordered again, but not new.
Their practices "LEAVE A BAD TASTE IN MY MOTH"

Bought it once and they signed me up for auto-subscribe without me knowing. They don’t have a portal or any way to unsubscribe on their website. Took me 3 emails and another shipment of bad gum to get free. Don’t do it

There customer service is really bad. I have tried to cancel twice and I still get sent and charged over a hundred dollars. I rate this company below zero

Nano particle gum, okay, 15 bux a pack will strengthen your enamel. Okay. Buy 2. 100% guaranteed refund within 30 days*
Almost no one outside of LatrineCo believes this means you can only return your first pack!
Because their customer support person let me know this policy. I want to warn others before trying this product.
You get 18 pieces. Maybe you were imagining sticks.
Nope you get a nano cube. 18 nano cubes for 17.50 delivered to your door.
Do you feel ripped off yet? Well this gum lasts approximately 3 minutes.
Let that settle in.
You try a product. You are a gum chewer. You love to smack your gum and want to protect your ice chewing enamel.
It will take you 3 contacts, direct responses each one, to actually get the company to agree "Not to send you more gum"
My first request was met with a 25% coupon.
I thought they would not dare recharge me
Because I declined. Nope!
Sent me 34.95 worth or roughly 1 dollar for each nano cube of gum. Third times the charm, I guess!!! They have finally 68.90 dollars later, agreed not to charge me again.
I am retired and I am pretty sure I would win not just in NJ but also OR that this product is a scam.
I will let you know if my information is sold

If you think you’re getting a handmade product from the USA, WRONG. These are made in Hong Kong. Absolute rip off. Do yourself a favor, don’t do it!

I love the flavors of all the gums, especially the grape one. Freshen your mouth extremely well.

I should have looked up this site before purchasing- everything said here was my experience too.