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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Buymie is very convenient when u need some groceries in a hurry. Just had a new baby so the ease BuyMie gives me when I have a house to run but no time to go out for shopping is priceless.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Used Buymie multiple times and overall it’s very convenient. The app is easy to use, delivery is usually fast, and shoppers often communicate well about replacements. Great for busy days or when you... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic service. All items delivered promptly and all in perfect condition with a very friendly personal shopper. Normally I would shop myself but I didn’t have the car so used this service. I will... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Edit:They responded again with Blatent lies, no one has ever contacted or compensated me. Heck they don't even know my email. They're not used to people responding twice calling them out for their... Toon meer

Bedrijfsgegevens

  1. Boodschappenbezorgdienst
  2. Bezorgdienst

Geschreven door het bedrijf

Same Day Grocery Delivery. Groceries Delivered On-Demand in as little as 1 hour.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

754 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(754)

46 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Admin error sorted promptly

Admin error was sorted eventually so was able to get new delivery date fast. Good communication and fast responses. Happy to recommend

17 maart 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Beoordeeld met 1 van de 5 sterren

Email spammers, GDPR abusers

They've been spamming me by email despite never signing up or using their services. I've unsubscribed on numerous occasions with no let up in the spam.

15 maart 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

I'm sorry to hear that. We have received your email request and have made sure to remove it from our marketing list. Feel free to contact our support team at Support@buymie.eu

Kindest,
Buymie Support team

Beoordeeld met 4 van de 5 sterren

Usually very good

Usually very good sometimes the shop doest have certain items, but that's not the shoppers fault very handy if you don't have time to get to the supermarket

9 maart 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 5 van de 5 sterren

On time

On time, very important to me. Great communication and attention to use by dates

4 maart 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 2 van de 5 sterren

Delivery time is always late.

My main issue with the Buymie app is that once you're given a timeframe it updates to later every single time.

Every time I've ordered with this app my shopping has been delivered 3+ hours later than originally scheduled. I'm sitting here waiting for an order that was meant to arrive 5.30pm. it's now 19:44 and the estimation is 8.30pm. I want to go to bed and I can't.

Next time I will order directly from the store and get it a day or two later, but at least it will be at the arranged time.

24 februari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey Mary, thank you for taking your time into writing us your feedback.

Recently, Buymie has been undergoing some changes in our services with the intention to improve and expand. However, with these changes we have tackled some bumps along the way. I can assure you our team is aware of it and are already working on improving it.

For further details, please feel free to contact our support team through the in-app live chat or via email at Support@buymie.eu

Kindest,
Buymie Support team

Beoordeeld met 5 van de 5 sterren

Great service and speedy delivery

Great service and speedy delivery. Would be good to have more options of shops to choose

20 februari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 4 van de 5 sterren

Very helpful

16 februari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 1 van de 5 sterren

Thoroughly disappointing over and over again

When this works it’s a dream..and I was desperate for it to just work .. same day delivery?? woooo hooo. … but no unfortunately for me it’s was disastrous over and over again. If anyone from BUYMIE is going to reply to this can you please look up my name first and I’m sure you’ll see from your records the amount of times you guys have rescheduled my orders to different days at times without even telling me. Then when you contact them (in fairness the reply was always within 4 or so minutes) it was the same copy and paste apology about their availability of shoppers etc . I repeatedly asked why you were taking orders that you had no shoppers for .. same reply. I was given so many €10 off my next shop vouchers as apologies I don’t know how they didn’t go bust. I was a member of the BUYMIE plus plan where you pay a set cost per month and get free delivery. I threatened to cancel my plan multiple times having been let down time and time again, so I asked how do I cancel.. they couldn’t have cared less and offered to cancel the plan for me.. no questions or what can we do better . Then today I though I really need x,y,z I’ll give it a shot .. no slots or times or future time’s available 🤣 .. I contacted them .. the answer was we’re curtailing the service due to phenomenal demand …. That’s not curtailing it’s called zero service if you can’t place an order for any day..
I saw they won some award a couple of months back and it made me laugh . I’ve never been so let down and unheard by a company as BUYMIE ever. As I said at the start when it works it’s great but DO NOT rely on it if you really need stuff for a special dinner/party or something like baby food and nappies because chances are they won’t show.

16 februari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey Andrea,

We're sorry you feel let down by the service as of late. We understand it's been hit or miss lately with quite a lot of your orders missing the mark.

I can assure you that we've identified and understand the underlying reasons for these substandard orders and are working towards improving the overall reliability and consistency of the service in your area.

Kind Regards
The buymie team

Beoordeeld met 5 van de 5 sterren

Depends on the shopper !!

It all depends on who is doing the shopping for you. Most of my shoppers are brilliant. Some not so great and I have made BUYMIE aware and they rectify the situation if possible. I always ask my shopper to call me before making substitutions, which they do, and overall I am very happy with the service.

14 februari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 5 van de 5 sterren

Well packed

Well packed, delivered with care

28 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 1 van de 5 sterren

As a former independent shopper with…

As a former independent shopper with buymie for over 2 years the company has become toxic. Low wages, no hours, no support and no minimum wage.
I worked worked there from October 2020 so my details are on system try Anthony murphy

3 februari 2023
Logo Buymie

Antwoord van Buymie

Hey Tony, We can't seem to find your details in our system.

Could you contact support@buymie.eu so we can investigate further?

Beoordeeld met 5 van de 5 sterren

Timely

Timely, communicate, professional and personable. Thank you very much!

2 februari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Thank you for your kind review!

Beoordeeld met 4 van de 5 sterren

Shopping experience

Honestly shopping with buymie is very convenient however I must say the fact that you need premium membership to look for delivery dates ahead of present day is disappointing

25 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there, thank you for sharing your feedback with us. Due to high demand, we have made temporary changes.However, please rest assured this is only expected to last until the end of this week and everything will get back to normal, if not better.

For further details, please feel free to reach out to our support team via in-app live chat or Support@buymie.eu

Beoordeeld met 5 van de 5 sterren

Customer service always replies within…

Customer service always replies within minutes with very accurate answers. The overall Service is very good.

28 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 5 van de 5 sterren

The service was excellent!

The service was excellent!! Delivery on time and I got everything I ordered without any mistakes!! Recommended!

24 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 3 van de 5 sterren

Very disappointed with the annum…

Very disappointed with the annum charge.

Without subscription delivery charge is around €6.

With €79 subscription you get free delivery but have to pay an extra €9 for platform fee.

This does not make any sense.

23 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey Joseph,

Thank you for writing us your feedback!

Our platform fees are included for all orders and customers, whether there is a membership or not.

The fee is included in your subtotal before purchase and explained on your checkout screen by clicking the 'i' beside the subtotal. The fee collected is used to pay your shopper fairly for their time and effort while also maintaining the buymie platform.

For further information, please feel free to contact our support team at support@buymie.eu or via in-app live chat and our Customer Support team will be more than happy to help!

Kindest,
Buymie Support team

Beoordeeld met 4 van de 5 sterren

Helpful for those with difficulties carrying bags!

I’ve used Buymie since 2021 and have to say it’s been very helpful. I’ve a chronic illness and don’t drive, so find doing a big grocery shop quite difficult in terms of carrying bags etc. My experience with the drivers has been good, they have been friendly!

17 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 5 van de 5 sterren

Excellent service

Efficient and fast service. Shopper texted me to ask what I would like substitutes when some products were out or stock. All products selected were of good quality and in date. Excellent help from Shoushy in the live chat.

20 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

Beoordeeld met 1 van de 5 sterren

Order rescheduled for 48hrs ahead!!

Waited around all day for my shopping (between 5-7 delivery) and got an email at 7 o clock to say it’s been rescheduled until Monday. I have 3 young children that were going to bed and it’s now too late for me to go out and get stuff and I’m also out the money for a few days until it gets refunded! Cancelled my order and deleting my account. Never again

21 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey Brendan,

I'm sorry to hear you had a poor experience with your last order. At buymie, we always do our best to fulfil all orders we receive at their customer's chosen time slot; however, there can be unforeseen issues that occur that cause an order to run late or, at worst, rescheduled.

Rest assured that this is not an excuse, and we're constantly working on our service and the tools used by our personal shoppers to improve our reliability and consistency.

Once again, we're genuinely sorry for any inconvenience we caused with your late and rescheduled orders, as it's never our intention to let our customers down.

If you have any other feedback or issues you'd like to discuss, please don't hesitate to contact me.

Kind Regards,
The buymie team

Beoordeeld met 4 van de 5 sterren

My last experience.

My last experience.
Great costumer service and communication with the shopper/delivery. Bags were bagged with thorough thought and care. Best so far. Wish all were like him. 5* for this experience 4* based on overall.

12 januari 2023
Review zonder uitnodiging
Logo Buymie

Antwoord van Buymie

Hey there,

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Kind Regards,
The buymie team

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