I am a Gardeners' World subscriber from Germany. Back in March, I wanted to subscribe via buysubscriptions. During the process, the site reported an error thus, the subscription didn't go through. How... Toon meer
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The purchase process is straightforward and the deals were excellent. I purchased Gardeners World for my mum as a gift obviously did not want to continue. I've gone online to check I won't be recharge... Toon meer
Bedrijf heeft geantwoord
I have subscribed to Match of the Day for a couple of years and prior to my renewal last October was offered a £10 M&S voucher for early renewal. I promised this to my grandson to help him with hi... Toon meer
Bedrijf heeft geantwoord
Website is very user friendly with everything very clear and easy to read. Ordering a subscription was completely straightforward and the offers available were extremely good value for money and af... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The official subscription store for magazines published by Immediate Media, including your favourite titles in TV & Music, Homes & Gardening, Sports, Science & Nature, Craft and Food. Our heritage as a leading magazine media company means we focus on creating high quality, valuable content and services for our customers. Your feedback is very important to us so please do leave a review to let us know what we're doing well, and what you'd like to see us improve.
Contactgegevens
London, Verenigd Koninkrijk
- buysubscriptions.com
2,6
Slecht
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Buysubscriptions.com
Hi Sue, Thank you so much for your 5 star rating and review, we are pleased to hear your subscription is working well for you and the magazines are arriving on time.
Kind regards,
Sharon
Customer Service Team
The booklet comes on time
29 maart 2024
Antwoord van Buysubscriptions.com
Hello Mrs Rayner, Thank you for your 5 star rating, we are pleased to hear your magazines are arriving as they should, we trust you will continue to enjoy your subscription.
Best wishes,
Sharon
Customer Service Team
Great service
29 maart 2024
Antwoord van Buysubscriptions.com
Hi Isabelle, Thank you very much for your 5 star rating, we are pleased to hear your subscription is working well and you are happy with the service you have received.
Kind regards,
Sharon
Customer Service Team
Money wrongly withheld
7 days ago I wrote a review about the "errors" made by this company in wrongly taking £117 from my account for a cancelled subscription and not paying it back. There was an anodyne reply from the company's customer services hoping everything is now sorted out but the incompetence (dishonesty?) continues. Having been told that my payment would be returned within 3-5 working days of 20th March (so by yesterday) the money has still not been returned. When I rang again today I was fobbed off with another tale (which made no sense) along the lines of "I'm sorry you were told that, that's not the case, you'll receive your refund by 8th April". No prizes for guessing what's highly unlikely to happen by 8th April. This company is clearly an outfit that doesn't give a stuff about customer service and is happy for its staff to spin any old yarn rather than getting on with returning money it should never have taken from my account in the first place. Such staggering carelessness makes you wonder if it really is just incompetence or whether this company and its practices are actually downright dishonest? Do not take out a subscription with this shoddy outfit!!
28 maart 2024
Review zonder uitnodiging
Antwoord van Buysubscriptions.com
Hello Simon, Please accept my apologies for the service you have received recently, I have located your subscription and can confirm the refund is being processed and will be credited back to you within the next 3/5 working days, however, I apologise once again for the errors, the initial cancellation was not executed correctly which has caused this delay, we will address this with the Customer Service Agent and full training will be given where necessary.
Kind regards,
Sharon
Customer Service Team
Antwoord van Buysubscriptions.com
Hello. Glad to read that you found the system easy to navigate and appreciate your feedback. Best wishes from Kate in the customer service team.
My experience with your product is…
My experience with your product is great. I got an immediate response from the subscription
14 maart 2024
Antwoord van Buysubscriptions.com
Good Afternoon and thank you for your positive feedback. We hope that you will enjoy the subscription. From Kate in the Customer service team.
Antwoord van Buysubscriptions.com
Hello, We are glad to read your feedback. Thank you for taking the time to post your comments. All the best from Kate in the customer service team
The order process was simple and…
The order process was simple and delivery of the extras was rapid.Very pleased
16 maart 2024
Antwoord van Buysubscriptions.com
Hello - thank you for your comments it`s great to hear and we very much hope that you continue to enjoy your subscription- all the best from Kate in the customer service team.
Antwoord van Buysubscriptions.com
Good Morning. That is great to hear many thanks for your feedback. Best wishes from Kate in the customer service team
Antwoord van Buysubscriptions.com
Hi, Thanks for your comments we really do hope that you continue to enjoy your subscription. Best wishes from Kate in the customer service team.
Antwoord van Buysubscriptions.com
Good Morning and apologies for the delays in receiving your first issue. I have arranged for a replacement copy to be posted please allow 5 working days for this to arrive. Best wishes from Kate in the customer service team.
Thank you
It arrived on time and in good condition, which is all I want from a subscription service!
26 maart 2024
Antwoord van Buysubscriptions.com
Hello, and many thanks for your feedback. Glad to read your comments. From Kate in the customer service team
Antwoord van Buysubscriptions.com
Hi, Thank you for your comments we appreciate your feedback and hope that you continue to enjoy your subscription from Kate in the customer service team.
Impossible to cancel
I’ve tried to cancel several times but always comes up as “no subscription found” despite using the number on the letter they sent me. I’ve tried to reset my account password multiple times but no reset email ever comes through to my email address (even junk). The magazine I’m subscribed to ‘Your Home’ isn’t even on their list of magazines despite the letter directing me to use the Buy Subscriptions website to manage my account. I’ve now been charge for two extra Direct Debits and I need this to be resolved.
23 maart 2024
Review zonder uitnodiging
Antwoord van Buysubscriptions.com
Hi, I am very sorry to read your comments and have emailed you directly. Best wishes Kate from the customer services team.
Very poor customer service
Very poor customer service. Ordered a subscription which was supposed to come with three free gifts only to be given a very confusing explanation of why the subscription I'd ordered did not warrant the gifts, which did not make sense. Seems to me it is just false advertising to attract customers. Will not be using this company in the future.
21 maart 2024
Review zonder uitnodiging
Antwoord van Buysubscriptions.com
I am sorry to read your comments and will email you directly From Kate in the customer services team.
Trying to cancel a subscription but…
Trying to cancel a subscription but impossible just keeps saying subscription not found even though the subscription is there when I log in
21 maart 2024
Review zonder uitnodiging
Antwoord van Buysubscriptions.com
Hi, I am sorry you have experienced a problem with this, please accept our apologies. I have cancelled your subscription for you. You will receive a confirmation email of this within the next 24 hours.
Sally
Customer Services
This company is a scam to me as I make…
This company is a scam to me as I make a cancellation on the Saturday gone and they still fold money from my bank which now I got to now move from my bank. Which I not to happy now. So be care you people out there.
Also it would be nice if you paid back the money you took which was over £39.94p
16 maart 2024
Review zonder uitnodiging
Antwoord van Buysubscriptions.com
Hi, Please accept our apologies if something has gone wrong with your cancellation request, please email our Customer Service Team at contact@buysubscriptions.com with all the details of your order etc. and we will be able to assist further.
Thank you,
I ordered a subscription which was…
I ordered a subscription which was supposed to come with an M&S voucher. Never received. They’ve sent me emails with supposed links to reclaim, all broken or expired links.
Very poor customer service.
19 maart 2024
Antwoord van Buysubscriptions.com
Hi Stuart, Please accept my apologies for the problems you have experienced with your voucher codes, I have emailed you concerning this and we are urgently looking into how this error happened, we will be in contact again shortly by email.
Regards,
Sharon
Customer Service Team
Never Delivered
I ordered a subscription 11/16/2023. It said my first delivery would be 12/29/2023 and it never came. I contacted the company 1/24/2024 and they said it would be here soon as it takes 28 days from Europe to arrive. I still didn't receive it and contacted them 02/12/2024 they said they were sending a replacement and again it would take 28 days. I was charged again on 03/04/2024 despite never having recieved a single magazine. Now it is 03/14/2024 31 days since the last email and promise of a new magazine and its still not here. I'm disputing the most recent charges with the bank.
14 maart 2024
Review zonder uitnodiging
Antwoord van Buysubscriptions.com
Hi There, I am sorry to read you've been having delivery problems and that no magazines have arrived yet. I can see you have emailed us, I will email you separately.
Sally
Customer Services
Still haven't received the magazine yet. 3 months later
Magazine subscription purchased Dec 2 2023. It is now March 10 2024 and I have still not received the February Edition that came our in December. Their website is useless as it doesn't even recognize my subscription, which I have received an email confirmation for. Contacted twice now...
10 maart 2024
Review zonder uitnodiging
Antwoord van Buysubscriptions.com
Hi there! I am sorry to read you've not received your magazines. I have ordered replacement copies. Please allow up to 28 days for delivery, I trust these will arrive safely. I will will email you separately with information regarding your online account.
Sally
Customer Services
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